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1 room, 2 adults

FIVE Palm Jumeirah Dubai

5-star5 stars
No. 1 The Palm, Palm Jumeirah, Dubai, United Arab Emirates

5-star beachfront resort with 24-hour fitness, near Emirates Golf Club
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 7,315 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • From beginning to end, it was the worst experience. The staff ignore you and don't…May 8, 2019
  • My experience varied throughout my stay. I didn't really know who the hotel was aimed at…Apr. 27, 2018

FIVE Palm Jumeirah Dubai

from A$262
  • Junior Suite
  • Luxe Sea View
  • Junior Suite, Sea View
  • Luxe Sea View, Double Queen
  • Luxe One Bedroom Suite
  • Luxe Two Bedroom Suite
  • Suite, 4 Bedrooms
  • Superior Room
  • Superior Room, Partial Sea View
  • Superior Twin Room
  • "Superior Room - LUVYA Music Festival Ticket Included"
  • Luxe Sea View Room - LUVYA Music Festival Ticket Included
  • Luxe One Bedroom Suite - LUVYA Music Festival Ticket Included
  • Superior Room-New Year Eve Package
  • Luxe Sea View-New Year Eve Package
  • Junior Suite City View -New Year Eve Package
  • Luxe One Bedroom Suite - New Year Eve Package

What’s around FIVE Palm Jumeirah Dubai

Top spots nearby

Recommended by this property

  • Emirates Golf Club (24-minute walk)
  • Jumeirah Beach (29-minute walk)
  • Dubai Marina (29-minute walk)
  • Aquaventure (42-minute walk)
  • Ski Dubai (5.4 km)
  • Mall of the Emirates (5.4 km)
  • Wild Wadi Water Park (5.6 km)
  • Dubai Autodrome (10.8 km)
  • Arabian Ranches Golf Club (13.9 km)

Getting around

  • Dubai (DXB-Dubai Intl.) - 29 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 38 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 45 min drive

At a glance

Key facts

Hotel size

  • This hotel has 470 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 6 bars/lounges
  • 2 poolside bars
  • 3 coffee shops/cafés
  • 24-hour room service
Things to do
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Fishing on site
  • Playground on site
  • Yoga classes/instruction on site
  • Scuba diving nearby
Working away
  • Business centre
  • Conference space
  • Conference space size (feet) - 9688
  • Conference space size (meters) - 900
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Deep soaking bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 55-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Maiden Shanghai - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

BLVD on ONE - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Quattro Passi - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

The Delisserie - This coffee shop serves breakfast, lunch, dinner, and light fare.

The Spa Café - This café serves lunch and light fare.

FIVE Palm Jumeirah Dubai’s small print

Also known as

  • FIVE Palm Jumeirah Dubai Resort
  • FIVE Resort
  • Viceroy Palm Jumeirah Dubai
  • FIVE Palm Jumeirah Dubai Dubai
  • FIVE Palm Jumeirah Dubai Resort
  • FIVE Palm Jumeirah Dubai Resort Dubai

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night

Deposit: AED 500 per night

    A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

Rollaway beds are available for AED 150.0 per day

Buffet breakfast is offered for an extra charge of AED 120 for adults and AED 60 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.8 From 1,057 reviews

Poor 2.0
Worst service & experience in hotel w/ good decor
From beginning to end, it was the worst experience. The staff ignore you and don't bother listening to you. We were refused to be let onto our room after checkin by security stopping us because he claimed we couldn't go to the rooms even though we had the key and showed it to him (which he ignored). we went up/downstairs 3 times before escorted by front desk - security totally switched up, didn't even apologise. After all that, we found the room, though beautiful and well decorated, to have a broken wardrobe with a door that doesn't shut, a toilet that didn't work, and no hot water (when we reported this, the manager Eric had the audacity to suggest we didn't turn the tap correctly on a normal turn tap). doormen/valet unbelievably rude, shout at drivers in front of guests, do nothing. Don't expect help w/ bags/door. Our sea view room was only maybe a partial-sea view, with the view of the side wall of the hotel for most of it. Zero soundproofing in rooms and we were next to the rooftop bar so you can hear everything (we were out so not a trouble if you plan on staying out every night but it was so loud all day and you can literally hear every word of the drunken guests in the corridor). Has huge potential but the crowd it attracts is tacky, unattractive, obnoxious with zero class. We booked assuming it would be classy given the vibe from decor and facilities but expect the worst of the IGers. You'll be ok if you don't have standards re people here.
gb4 night romance trip
Very good 8.0
Lovely Hotel in a good location
My experience varied throughout my stay. I didn't really know who the hotel was aimed at and if it was appropriate for my young family to stay here. Saying that, we did have an excellent stay and the kids loved the kids club and pool. It did feel it was very 'posey' most of the time so if you are self-conscious I wouldn't recommend this hotel. Check in/out: All straight forward. I did complain about being told our room would be ready early so stayed in reception. It was not ready early. The staff did apologise and offered complimentary services to us. Shuttle Bus: Didn't use Room: Lovely clean bright room. We didn't have any complaints. Even our view which probably wasn't the nest as it looked onto Golden Mile was ok. Breakfast: Loved the food the service was exceptional. The staff were so friendly and helpful. I don't think I can post staff names but they were all lovely and went out of their way to make us feel special. Main Pool: Ok, beds are very limited. Even though there are signs regarding towels being removed from the beds after 30 mins if no use, it was still an issue. It was still very hard to find a bed. Too much security and not enough service I felt. Music was also very loud. My advise is to ask a staff member to find you a bed, they will look and remove towels. Kids club & Pool: Loved the cabanas, limited staff and service compared to main pool. Great kids club and staff were so friendly. Pool food: good value for money and tasty.
Syd, gbOther trip
Exceptional 10.0
I loved my stay! Mudou welcomed us first and made my birthday weekend a magical one. The suite was beautiful. Cleaning second to none. Service really good. Only downside is we didn’t get a sea view but the pillows were comfy and gold bathtub to die for. A special shoutout to the girls serving the Arabian coffee and dates at the entrance, especially amira! Sasha the concierge really hooked us up and was the warm west loveliest guy ever. I didnt really like the penthouse vibes wise but secret room was cool and I love a good speakeasy. The main pool I avoided but the penthouse pool was heated and I absolutely loved the spa pool. Gym facilities and spa were extremely clean and I had a delicious cheesecake at the delisserie. Another thing I really enjoyed was the cigar room called above 21. Daria the waitress made us feel so welcome and it wasn’t pretentious. It’s defo a party hotel so if you’re not someone that loves clubbing and music it’s defo not for you. Another shout out to tauf, Annie, reka and all the other people that made this stay a lovely memory but I can’t remember the names of. I won’t forget this birthday weekend and definitely recommend the hotel. Only thing I’d suggest is having a bracelet system to differentiate the guests of the hotel from visitors as it can be annoying having to justify you’re staying there every time you want to use a facility. A big thanks to everyone! I will definitely come back!!
gbOther trip
Exceptional 10.0
Hotel attraction, impeccable customer service, so polite staff and so arrogant hotel guests. Firstly, the hotel is so picturesque and facilities are so amazing that we changed our plans to spend more time in it. It is an attraction of its own! Secondly, the customer service is second to none. We felt treated like royals here. We want to say huge THANK YOU to Magdi , the Concierge manager for his persistent professionalism, kindness and impeccable customer service! We had a terrible car accident and experience in the desert through a third party tourist company, and in a moment of desperation where neither the tourist company or police will help, Magdi was there to help, sends us a car to pick us up , greeted us back, comforted us and made sure we get our money back by handling the situation. What we would have done without Magdi! Sajeeb, the driver who picked us up was also so caring and considerate and made us feel comfortable and special. Very much needed after the trauma in the desert. Then the house keeping was so well organised so we don’t feel disturbed at any time...and when we get back we will often find a little piece of art made from towels. What an attention to detail - Wow! Later we met the guys cleaning our room and again so smiley and polite. They even remembered our names until we left . Thank you Philip and Riezel for looking after us! Finally, the only negative here are the arrogant guests who treat staff like servants.so appalling.
Elizabeth, gb7 night trip
Exceptional 10.0
Turning 50 in Dubai!!
Had a wonderful holiday, arrived early and to a very warm welcome from the lovely receptionist, who wished me a very happy 50th birthday and a wonderful trip. The hotel was amazing we left our luggage with reception and made our way to the pool area, the pool boy gave us a towel and showed us to 2 sunbeds, perfect. Our room was ready early and they gave me a call to say go to reception when it suited. So we did, what a wonderful surprise housekeeping had left towels in the shape of 2 ,elelphants and a 3 tier towel cake with pink ribbons, also happy birthday on the pillows and a card saying happy 50th birthday, how lovely.The room was large, bright and airy with a mini bar, a safe, a large bathroom with a free standing gorgeous gold bath and a separate toilet and shower. tea and coffee pod machine a large tv and dressing table and plenty of wardrobe space, a hairdryer, lovely products. We had a fantastic time. Every member of staff were so friendly and helpful and it was such a fantastic place to turn family. The maiden shanghai was amazing we sat outside and ate and the food and service was wonderful. The international restaurant was amazing, the chefs and waitresses were so kind and friendly and the naan breads made by the chef were to die for. On my birthday I had a cake and candle which was a lovely surprise. The weather, the hotel, the beach was just amazing. Thankyou to everyone at FIVE.Amazing Holiday.
Anita, gbOther trip

FIVE Palm Jumeirah Dubai

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