Skip to main content
Aparthotel

MainStay Suites Townsville

Property class: 4
Aparthotel with outdoor pool, near Queensland Country Bank Stadium

Choose dates to view prices

When you stay at MainStay Suites Townsville, you'll be a short five-minute drive from Castle Hill and Magnetic Island Ferry Terminal. An outdoor pool and a garden are other highlights, and apartments offer conveniences such as fridges and microwaves.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Laundry facilities
  • Pet-friendly
  • Parking available
  • Free Wi-Fi
  • Air-conditioning

Main amenities (12)

  • 140 smoke-free apartments
  • Housekeeping (on request)
  • Near the beach
  • Outdoor pool
  • Self parking
  • Air conditioning
  • Garden
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Picnic area
  • Barbecue grills

Feel at home (6)

  • Cookware, dishware and utensils
  • Connecting/adjoining rooms available
  • Garden
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains
The current price is AU$200
includes taxes & fees
4 May - 5 May

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency)

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency)

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency)

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor spa tub
Oaks Townsville Gateway Suites
South Townsville
  • Pool
  • Laundry facilities
  • Free parking
  • Internet access
8.6 out of 10, Excellent, 1,227 reviews
The price is AU$179
includes taxes & fees
19 Apr - 20 Apr
Oaks Townsville Gateway Suites
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
30-34 Palmer Street, South Townsville, QLD, 4810

What's nearby

  • Maritime Museum of Townsville - 2 min walk - 0.2 km
  • Magnetic Island Ferry Terminal - 10 min walk - 0.9 km
  • The Strand Beach - 11 min walk - 1.0 km
  • Queensland Country Bank Stadium - 15 min walk - 1.3 km
  • Castle Hill - 15 min walk - 1.3 km

Getting around

  • Townsville, QLD (TSV) - 8 min drive
  • Townsville Station - 30 min walk

Restaurants

  • ‪A Touch of Salt - ‬6 min walk
  • ‪Pedlar Project - ‬7 min walk
  • ‪Grill'd - ‬3 min walk
  • ‪Hooch and Fellow - ‬8 min walk
  • ‪Flinders Street Wharves - ‬10 min walk

About this property

MainStay Suites Townsville

When you stay at MainStay Suites Townsville, you'll be a short five-minute drive from Castle Hill and Magnetic Island Ferry Terminal. An outdoor pool and a garden are other highlights, and apartments offer conveniences such as fridges and microwaves.

At a glance

DONE

Property size

    • 140 apartments
    • Arranged over 9 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; check-in end time: 9:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 10 AM
    • Contactless check-out
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 10:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
PETS

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 20 kg per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured on-site self-parking (AUD 25 per day)
    • Limited on-site parking (max 1 space per unit)
    • Height restrictions apply for on-site parking
    • On-site parking includes off-street options
    • Free off-site parking within 49 ft; booking required
    • Street parking available
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transport

  • Secured self parking on site (AUD 25 per day)
  • Limited on-site parking (max. 1 space per unit)
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options
  • Free off-site parking within 49 ft; booking required
  • Street parking available

Food and drink

  • Fridge
  • Microwave
  • Cookware/dishes/utensils
  • Coffee/tea maker
  • Electric kettle

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Rollaway/extra beds: AUD 55 per day

Bathrooms

  • Towels provided
  • Free toiletries
  • Eco-friendly toiletries

Entertainment

  • 40-inch LCD TV with digital service

Outdoor areas

  • Balcony
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk
  • Conference space

Comfort

  • Air conditioning

Pets

  • Service animals exempt from fees
  • Pet friendly
  • AUD 350 per accommodation per stay
  • 2 total (up to 20 kg per pet)
  • Welcoming cats and dogs only
  • Deposit: AUD 100.00 per stay

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (with limits)
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Housekeeping (on request)
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Banquet hall
  • Front desk (limited hours)

Location highlights

  • In the city centre
  • In the entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 140 rooms
  • 9 floors
  • 1 building
  • At least 80% of lighting from LEDs
  • Double-glazed windows

Fees & policies

Refundable deposits

  • Deposit: AUD 100.00 per accommodation, per stay

Children & extra beds

  • Cots/infant beds are available for AUD 10.0 per day
  • Rollaway beds are available for AUD 55 per day

Pets

  • Service animals exempt from fees
  • Pet deposit: AUD 100.00 per stay
  • Pets are allowed for an extra charge of AUD 350 per accommodation, per stay

Parking

  • Secured self-parking costs AUD 25 per day
  • Parking height restrictions apply

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
This property is professionally cleaned.

Also known as

Aligned Corporate Residences Townsville Aparthotel
Aligned Corporate Residences Townsville South Townsville

Frequently asked questions

Does MainStay Suites Townsville offer free cancellation for a full refund?

Yes, MainStay Suites Townsville does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at MainStay Suites Townsville?

Yes, there's an outdoor pool.

Are pets allowed at MainStay Suites Townsville?

Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 20 kg per pet. There's a charge of AUD 350 per accommodation, per stay, and there's also a deposit of AUD 100.00 per stay. Service animals are exempt from fees.

Is parking offered on site at MainStay Suites Townsville?

Yes. Self-parking costs AUD 25 per day. On-site parking is limited (max. 1 space per unit).

What are the check-in and check-out times at MainStay Suites Townsville?

Check-in start time: 2:00 PM; check-in end time: 9:00 PM. Check-out time is 10 AM. Contactless social distancing and check-out are available.

What is there to do at MainStay Suites Townsville and nearby?

MainStay Suites Townsville has an outdoor pool and a picnic area, as well as a garden.

Does MainStay Suites Townsville have any outdoor private spaces?

Yes, each apartment features a balcony.

What's the area around MainStay Suites Townsville like?

MainStay Suites Townsville is in South Townsville, a short 14-minute walk from Queensland Country Bank Stadium and 16 minutes' walk from Castle Hill.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

MainStay Suites Townsville Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

8.8

Staff & service

8.4

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Marina
View
Bed

Reviews

Verified

8/10 Very good

Clean room, staff are friendly and helpful
Sacha, 3-night trip
Verified

10/10 Exceptional

It was very good, the location is superb
Dragan, 4-night trip
Verified

10/10 Exceptional

Great location, across road from restaurants
Erica, 1-night trip
Verified

10/10 Exceptional

Great location to CBD
David, 7-night trip
Verified

8/10 Very good

Great location for a visit to watch the Cowboys!! Plenty of places nearby for a feed and a drink.
Matthew, 2-night trip
Verified

10/10 Exceptional

Friendly staff nothing was a problem, great location 👍 so many options for a meal with restaurants and pubs up and down the street. A short stroll took you to the football stadium, or the city, honestly everything was so convenient it was the perfect stay.
Hugh, 4-night trip
Verified

6/10 Good

Onsite parking was secure and easily accessible to rooms. Close to shops and strand.
Gary, 1-night trip
Verified

10/10 Exceptional

Convenient ideal spot
Ben, 1-night trip
Verified

8/10 Very good

Facility clean and well maintained. Location was perfect for walking to entertainment a stadium. Plenty of restaurant options on street. Room was well presented and quiet.
Nathan, 1-night trip
Verified

8/10 Very good

Great location. But the price of Secure parking cost more than parking in the airport Townsville. One night parking at $25 is more than a day at the airport townscille
Catherine, 1-night trip
Verified

10/10 Exceptional

Close to food, clean and very relaxing, the only downside is you have to pay extra for the parking but I will definitely be going back
Gary, 2-night trip
Verified

8/10 Very good

The facilities were good but there was some mould in the bathroom
Verified

10/10 Exceptional

You had a spare room at short notice
greg, 1-night trip
Verified

8/10 Very good

The staff were friendly and helpful But didn’t like we had to pay for parking couldn’t get any channels from 9 or 10 and a little disappointed that they didn’t have a king size bed
Graham, 1-night trip
Verified

8/10 Very good

The customer service is second to none - Thanks Erin & Racheal
Petrina, 2-night trip
Verified

6/10 Good

Cleaner furniture on council pick up

Dirty sofa - you would not sit on it Noisy -lift is really noisy and walls thin King bed is a double
cam, 3-night trip
Verified

4/10 Fair

Toilet wouldn't flush. Cleanliness of the bathroom was quite ordinary. Cut my toe on a shard of glass that had clearly been broken by the previous resident and not cleaned up appropriately by housekeeping. Overall, a good location, central to the Townsville CBD but will not stay at this property again.
Matt, 2-night trip
Verified

8/10 Very good

Staff very friendly. Room well presented & great location. Some minor things could do with an update (shower head & soap holder). Was a bit disappointed that the air con was not on to keep room cool for our arrival, middle of summer & very hot! Also fridge turned down to zero so was very hot also & had to turn up to keep our water & milk cool. Thought these items could have been left on for our arrival as had prepaid in full.
Kylie, 1-night trip
Verified

2/10 Poor

try elsewhere

My Hotels account said i would get free parking but it was $25 a day. Staff extremely inflexible and rude. No daily servicing of rooms. Building noisy especially Saturday nights. Very expensive for a small, unserviced room.
Jane, 4-night trip
Verified

8/10 Very good

Location and property was great. However the lady on reception was rude. What a shame, I had to ask three times where to park, she answered very rude and abrupt. After travelling all afternoon what a big let down. I asked because we needed the handicap park. She didn’t care at all. Then told me was had to pay the 100 and would get it back if I didn’t make a mess and live like a rockstar
Tracey, 2-night trip
Verified

4/10 Fair

Found hair in bed; bed had apparently not been made with new sheets; informed manager in morning and via email. No response. We would want our money back
Verified

2/10 Poor

I would not recommend this hotel based on my recent stay. For the price, it is very outdated, other hotels in the same location are much nicer and charge a similar rate. The biggest concern was the lack of security. The same key unlocks the gate, the main entrance, and every single hotel room. We tested (with another guest’s consent), and our keys could open each other’s rooms. On top of this, there is no internal lock or latch in the room, meaning you cannot secure the door from inside the room. This is extremely unsafe, especially when traveling with children. Cleanliness was also an issue. The room had clearly not been properly cleaned (I have several photos as evidence). The bathroom was in poor condition – when I turned the shower on, a leak in the silicone seal caused water to flow directly onto the bathroom floor. I booked a king-size bed, and during confirmation was asked if I preferred a king or two singles. I said either was fine, but was instead given a double bed, which was disappointing. Finally, both my child and I woke up covered in bites, which raises serious concerns about hygiene and pest control. Overall, this hotel was far below standard in terms of safety, cleanliness, and comfort. I would strongly advise booking elsewhere.
Tyarna, 2-night trip
Verified

10/10 Exceptional

Increíble Propiedad

Excelente propiedad ubicada frente a una preciosa Marina.
Ruddy, 1-night trip
Verified

8/10 Very good

Location and apartment was great. The spa bath didn’t work which was disappointing. The lady on the front reception was rude and unhelpful. I had to ask three times where I could park. Which was a shame as we had travelled all afternoon to get to townsville
Tracey, 2-night trip
Verified

10/10 Exceptional

Easy to get to and ability to walk to the mall
Susan, 1-night trip