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The Old Custom House

4.0 star property
Padstow inn with restaurant and bar/lounge

Photo gallery for The Old Custom House

Enjoy the serene harbor view from this cozy window perch.
Bakery counter with a variety of freshly baked goods and a glass display case.
Step into the historic St Austell Brewery, featuring a charming entrance with a glass door and hanging flower baskets.
Relax in this inviting room with a comfortable bed and a cozy chair.
Enjoy a meal in our outdoor seating area with comfortable chairs and tables, surrounded by beautiful flower baskets.
Perched by the sea, The Old Custom House offers a charming upscale retreat. Indulge in fresh seafood at the on-site restaurant, unwind with a drink at the bar or grab a coffee from the cafe. With helpful staff and smoke-free premises, this inn is perfect for those seeking relaxation.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Non-smoking
  • Free WiFi
  • Restaurant

Main amenities (6)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Coffee shop/cafe
  • Hair salon
  • Limited hour front desk

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Bath or shower
  • Hairdryer
The current price is AU$340
includes taxes & fees
22 July - 23 July

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
Electric kettle
Iron/ironing board
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
Electric kettle
Iron/ironing board
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
Electric kettle
Iron/ironing board
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
Electric kettle
Iron/ironing board
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Designer toiletries
Coffee/tea maker
Electric kettle
Iron/ironing board
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Harbour Hotel Padstow

  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 799 reviews
The price is AU$381
includes taxes & fees
27 July - 28 July
Harbour Hotel Padstow
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About the area

Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • Padstow Harbour - 2 min walk - 0.2 km
  • Trevone Bay Beach - 4 min drive - 3.8 km
  • Harlyn Bay Beach - 6 min drive - 5.2 km
  • Harbour Cove Beach - 12 min drive - 2.5 km
  • Polzeath Beach - 14 min drive - 6.6 km

Getting around

  • Newquay (NQY-Newquay Cornwall) - 21 min drive
  • St Columb Road Station - 17 min drive
  • Quintrell Downs Station - 22 min drive
  • Roche Station - 27 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪Fee's Food - ‬23 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Enjoy your visit to Padstow with a stay at The Old Custom House. Guests looking for a bite to eat can visit The Old Custom House, which serves seafood and is open for lunch and dinner. Fellow travellers love the helpful staff and location.

Languages

English

At a glance

DONE

Hotel size

    • 22 rooms
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: 9:00 PM
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • The front desk is open daily from 7:30 AM - 9:00 PM
    • Front desk staffed during limited hours
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Off-site parking within 499 ft (GBP 8.80 per night)
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Beach nearby

Services

  • Front desk (limited hours)
  • Hair salon

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping

Special features

Dining

The Old Custom House – This restaurant specialises in seafood and serves lunch and dinner. Reservations are required.

Fees & policies

Renovations and closures

The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Parking

  • Parking is available nearby and costs GBP 8.80 per night (499 ft away)

Policies

Noise-free guestrooms cannot be guaranteed.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Does The Old Custom House offer free cancellation for a full refund?

Yes, The Old Custom House does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Old Custom House?

Sorry, pets aren't allowed, but service animals are welcome.

What are the check-in and check-out times at The Old Custom House?

Check-in start time: 4:00 PM; check-in end time: 9:00 PM. Check-out time is 11:00 AM.

Are there restaurants at or near The Old Custom House?

Yes, The Old Custom House offers seafood.

What's the area around The Old Custom House like?

The Old Custom House is a short 1-minute walk from Padstow Harbour and 3 minutes' walk from Cornwall Area of Outstanding Natural Beauty. Travellers love the inn's prime location.

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The Old Custom House Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Breakfast
Food
View
Port
Bar
Pub
Towns

What guests liked

  • Breakfast was consistently praised for its excellent choice, quality, and delicious food. (23 reviews)
  • Parking was convenient and affordable, with options available nearby, including a 24-hour car park just a minute's walk away. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Very good - comfortable room and excellent breakfast
1-night trip

10/10

Great place to stay for the weekend
2-night trip

8/10

Lovely for a night away, all you need in one place, room, food, bar!
1-night trip

10/10

Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
1-night trip

10/10

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
1-night trip

10/10

Great place for a lovely short break
2-night trip

10/10

Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
3-night trip

6/10

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
2-night trip

8/10

This is a B&B above a pub/bar, so expect noise (which is advertised on the web site, to be fair!). Our kids had "free" music until 11:30 pm. Overall it is a nice place with a lot of atmosphere, even though it could use a make-over here and there. Overall, quite expensive for the value you get. We stayed there for one night on the SWCP, and would do it again.
1-night trip

10/10

A long and twisty stairs
3-night trip

10/10

Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.
2-night trip

10/10

Great pub right on the harbour.
2-night trip

10/10

Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
2-night trip

10/10

Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
1-night trip

6/10

Great location
1-night trip

10/10

Excellent location. Rooms very good. Great breakfast. Would recommend
1-night trip

8/10

Great location
1-night trip

10/10

Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
1-night trip

8/10

Lovely place to be based to explore padstow from and the breakfast was very good
1-night trip

10/10

Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊
2-night trip

10/10

Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
1-night trip

10/10

Lovely location, great to wake up to.
2-night trip

8/10

Lovely views across the harbour
1-night trip

8/10

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.
4-night trip

8/10

Very nice hotel
1-night trip