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Cool Palms Motel

Photo gallery for Cool Palms Motel

Outdoor pool
Outdoor pool
Outdoor pool
Queen + Single Studio | Terrace/patio

Overview of Cool Palms Motel

Cool Palms Motel

2.5-star property
No-frills Mackay motel with outdoor pool

8.6/10 Fabulous

189 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Laundry facilities
4 Nebo Road, West Mackay, QLD, 4740

Room options

About this area

What's nearby

  • In West Mackay
  • Great Barrier Reef - 1 min drive

Getting around

  • Mackay, QLD (MKY) - 6 min drive
  • Mackay Station - 5 min drive
  • Nabilla Station - 19 min drive
  • Mapalo Station - 24 min drive


  • Romeo & Juliet's Restaurant - 9 min walk
  • Ban-na - 16 min walk
  • Vella's Fish Bar - 17 min walk
  • Hot Wok - 17 min walk
  • Bing's Nomiya - 18 min walk

About this property

Cool Palms Motel

A great choice for a stay in Mackay, Cool Palms Motel is only 3.3 mi (5.2 km) from the airport. Guests can take a dip in the outdoor pool, and freebies such as WiFi and self-parking are added perks. A terrace and a garden are offered, and in-room conveniences include fridges and microwaves. Fellow travellers like the convenient parking and comfortable beds.



Cleaning and safety practices


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 14 rooms


  • Check-in time from 2 PM until 5:30 PM
  • Express check-in available
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 8 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast each morning (surcharge)
  • BBQs
  • Room service (limited hours)


  • Front desk (limited hours)
  • Dry cleaning/laundry services
  • Luggage storage


  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool


  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer (on request)

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Microwave

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of AUD 9.00 for adults and AUD 9.00 for children (approximately)

Children & extra beds

  • Cots/infant beds are available for AUD 5.00 per night
  • Rollaway beds are available for AUD 10.00 per night

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Cool Palms Motel Mackay
Cool Palms Motel
Cool Palms Mackay
Cool Palms
Cool Palms Motel West Mackay
Cool Palms West Mackay
Cool Palms Motel Motel
Cool Palms Motel West Mackay
Cool Palms Motel Motel West Mackay

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Cool Palms Motel?
This property confirms that guests are provided with hand sanitiser. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cool Palms Motel?
Yes, there's an outdoor pool.
Are pets allowed at Cool Palms Motel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cool Palms Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Cool Palms Motel?
You can check in from 2 PM - 5:30 PM. Check-out time is 10 AM. Express check-in and contactless social distancing and check-out are available.
What is there to do at Cool Palms Motel and nearby?
Cool Palms Motel has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Cool Palms Motel?
Yes. Nearby restaurants include Romeo & Juliet's Restaurant (9-min walk), Pizza Capers (2.6 mi) and Church on Palmer (2.9 mi).
What's the area around Cool Palms Motel like?
Cool Palms Motel is a short 1-minute walk from Great Barrier Reef and 13 minutes' walk from Mackay Enertainment and Convention Centre. Travellers recommend the motel for its central location.







Staff & service




Property conditions & facilities




8/10 Very good

Basic motel. Good value and well located.
1-night trip with friends
Verified guest review

10/10 Exceptional

Granted early check in Austar also a big bonus
Dale, 1-night family trip
Verified Expedia guest review

8/10 Very good

Jonathon, 1-night trip
Verified Wotif guest review

8/10 Very good

To close to traffic
Jennifer, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Cleanliness, decor and the owners were friendly and professional
Joy, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jodie, 1-night trip
Verified guest review

6/10 Good

Nice room, close to the event i was attending. Lacked basics for eating in.
Annette, 4-night trip
Verified Expedia guest review

8/10 Very good

Michael, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great value motel, was clean and comfortable, I arrived after hours and the check in process was well communicated and easy to follow.
Jeff, 1-night business trip
Verified Wotif guest review

10/10 Exceptional

Michael, 4-night trip
Verified guest review