6/10 Good
26 Sept 2023
All glitter, little gold
Great aestethic and suuuuuper comfy rooms but it's definitely a social place first, hotel second...
Didn't feel that hotel guests were prioritised over others and service was often quite slow. The policy of no room turndown unless requested was also not explained when we checked in, which considering the price we paid to stay there was quite shocking. The showers are also designed in a way that your bathroom floor is very wet after use, so you really need that turndown service to prevent walking on a wet floor all day.
Tendency to close off areas in the terrace or not open the second terrace when everywhere was full was also far less than ideal - didn't feel like guest comfort was considered and felt a little alienating despite you paying considerably more to be there than those nursing a coffee for four hours and taking up lots of space. With no seats spare, the option of opening up the second terrace to allow guests the comfort of a seated drink wasn't even a considered option - again, social hub first, hotel second.
We booked as a honeymoon, including this as a comment when we made the booking and, obviously not expecting a red carpet, but there wasn't even an acknowledgement at check-in or throughout our stay. Feels like a very simple, personal touch that could have been included to make guests feel special - we even get birthday emails from other Paris hotels we stay at 2 years ago...
A pity but it fell rather below expectations for the price point...
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5-night trip
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