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Room options

Suite, 1 King Bed (Bungalow)

  • Sleeps 2
  • 1 King Bed

View all photos for Deal of the Day

Premium bedding, down duvets, individually decorated, desk

Deal of the Day

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Junior Suite King Ocean Front

Preferred Club Junior Suite King Ocean Front

Preferred Club Junior Suite King Ocean Front

  • 57 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bungalow Suite King Ocean View

Premium bedding, down duvets, individually decorated, desk

Preferred Club Bungalow Suite King Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite King Plunge Pool

Preferred Club Junior Suite King Plunge Pool

Preferred Club Junior Suite King Plunge Pool

  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite

Preferred Club Honeymoon Suite

Preferred Club Honeymoon Suite

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite

Preferred Club Presidential Suite

Preferred Club Presidential Suite

  • 130 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for Bungalow Suite Double Tropical View

Bungalow Suite Double Tropical View

Bungalow Suite Double Tropical View

  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Bungalow Suite King Ocean Front View

Premium bedding, down duvets, individually decorated, desk

Preferred Club Bungalow Suite King Ocean Front View

  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Bungalow Suite Double Ocean View

Premium bedding, down duvets, individually decorated, desk

Preferred Club Bungalow Suite Double Ocean View

  • 42 sq m
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Panoramic View

Standard Panoramic View

Standard Panoramic View

  • 37 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Bungalow Suite King Tropical View

Bungalow Suite King Tropical View

Bungalow Suite King Tropical View

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

At a glance

Hotel size

  • 202 units

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 1 total, up to 22 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking area (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Snack bar/deli

What to do

  • On the beach
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Kayaking nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • 48-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Pillow menu
  • Down duvet
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Reviews

8.8

Fabulous

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Staff was friendly and great. Their shuttle system and phone system is so easy to use. The resort is hilly and beautiful. Our private plunge pool really made our stay extra special. The gift shop at the hotel is very expensive and does not have common items like Advil, so make sure you bring those type things from home. It was an amazing place for a honeymoon. The spa was incredible and they have one pool that is just for relaxation on one side of the resort.
5-night trip
Verified Hotels.com guest review

4/10 Fair

Disappointing
Not what we expected from a 5 star hotel. Except for the beautiful setting on the beach everything else is a miss. Few examples: room smell of mold (we changed a room but even next one had mold), the claim there are 5 restaurants is highly misleading as the hotel closes restaurants and bars for events(weddings), service along pool is sketchy, pool bars are closed early, except for Italian restaurant food is below average, yoga instructor didn’t show up one day, you depend on rides to your room and in the evening you can wait a long time to get from the dinning area to your room, you need to ask for basic stuff like turndown service which should be done implicitly if the hotel really wanted to service its guests. We came to this hotel after staying at 4 other 5 star properties in Costa Rica during our 2 week trip and all of them were very good so this is why we were so disappointed given it was at a higher price point as well.
Amir, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing experience !! Everything is really nice.
Carlos, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We absolutely loved staying at Secrets Papagayo for our honeymoon. It was beautiful, clean, full of fun activities and the staff was incredible. We will definitely be back, as this is an excellent all inclusive to stay at.
Jessica, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice resort, staff is super friendly and helpful, the rooms were beautiful, the grounds of the resort are very well maintained and the food options are plentiful ! Really a great time at the resort and a perfect place to spend time on your honeymoon!
AJ, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Location is beautiful, great views, only minor issue is very hilly and shuttle time could be improved but overall beautiful and enjoyable.
Noe Lorenzo, 5-night family trip
Verified Expedia guest review

8/10 Very good

Had a wonderful stay but when I asked if they could do a load a laundry they said yes but did not tell me 1 load would cost $110!!!!! That was totally unacceptable
TERRY, 7-night trip
Verified Expedia guest review

10/10 Exceptional

I really loved the location and I’ll definitely go again!
Jazmin, 3-night trip
Verified Expedia guest review

8/10 Very good

Ann, 5-night trip
Verified Expedia guest review