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All properties in Kigali, Rwanda
1 room, 2 adults

Kigali Marriott Hotel

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Children's pool
  • Fridge
  • WiFi (surcharge)
KN 3 Avenue Nyarugenge District, Kigali, Rwanda

Luxury hotel in Kigali with 2 restaurants and spa
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Children's pool
    • Fridge
    • WiFi (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • My stay was excellent but only serving in the resturant was taking time .Aug. 31, 2020
  • The ambience of the hotel is fantastic. The comfort, the cleanliness is beautiful. The…Feb. 3, 2020

Kigali Marriott Hotel

from A$226
  • Room, 1 King Bed, City View
  • Executive Room, 1 King Bed
  • Junior Suite, 1 King Bed
  • Room, 2 Double Beds, City View

What’s around Kigali Marriott Hotel

Landmarks

  • Heart of Kigali
  • Union Trade Center - 12 min walk
  • Club Rafiki - 31 min walk
  • Ryi'nyamirambo Market - 39 min walk
  • Nyamirambo Stadium - 2.5 mi / 4 km
  • Kigali Genocide Memorial Centre - 2.6 mi / 4.1 km
  • Kigali Convention Centre - 3.8 mi / 6.1 km
  • Inema Art Center - 3.7 mi / 6 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 28 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 254 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Sauna
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Pool sunloungers
  • Health club
  • Pool umbrellas
Working away
  • 24-hour business centre
  • Number of meeting rooms - 14
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Raised toilet seat
  • Low-height counters/sink
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Down comforter
  • Turndown service
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Saray. Services include Swedish massages, facials, body wraps, and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Dining

Iriba Bar & Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Cucina - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Soko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Kigali Marriott Hotel’s small print

Also known as

  • Kigali Marriott
  • Kigali Marriott Hotel Hotel
  • Kigali Marriott Hotel Kigali
  • Kigali Marriott Hotel Hotel Kigali

Policies

  • Pool access available from 6:00 AM to 7:00 PM.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Optional extras

    Rollaway beds are available for USD 40.0 per night

    Buffet breakfast is offered for an extra charge of USD 23 per person (approximately)

    Airport shuttle service is offered for an extra charge of USD 40 per vehicle (one-way)

    WiFi is available in guestrooms for USD 25 per night (rates may vary)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Kigali Marriott Hotel

    • Does Kigali Marriott Hotel offer free cancellation for a full refund?
      Yes, Kigali Marriott Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Kigali Marriott Hotel?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Kigali Marriott Hotel?
      Yes, there's free self parking.
    • Is there a pool at Kigali Marriott Hotel?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
    • Are pets allowed at Kigali Marriott Hotel?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Kigali Marriott Hotel?
      You can check in from 3 PM to midnight. Check-out time is noon. Express check-in and check-out are available.
    • Are there restaurants at or near Kigali Marriott Hotel?
      Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include German Butchery (8-min walk), Le Panorama (10-min walk), and Heaven (14-min walk).
    • Is airport shuttle service offered by Kigali Marriott Hotel?
      Yes, an airport shuttle is available. The charge is USD 40 per vehicle one-way.

    Recent reviews

    Fabulous 8.8 From 70 reviews

    Exceptional 10.0
    Superb stay
    Very beautiful and well-maintained facility, with great outdoor patios and spaces. Comfortable room, but bathrooms were small (stayed in 2 different rooms), and did not at all match the photos on Hotels.com website. Breakfast buffet is extensive, with fresh fruit, African selections, eggs cooked to order. Dinner buffet is extensive and serves different cuisines on different nights: Indian, African, Asian, et cetera. Chefs bend over backwards to satisfy your every wish. However, wait staff is slow, and is very laissez-faire with requests. For example, coffee was brought when we were nearly finished with breakfast, and made-to-order eggs took forever to get to us, while everything on our plate--bacon, potatoes, et cetera--became cold. Also, after a huge thunderstorm, rooms on our floor leaked lots of water into the hallway, and we had to walk on sloshing carpets for the rest of our stay. But regardless of these small inconveniences, the rest of the staff made the stay pleasant. The concierge helped us with a car rental, we liked the live music (jazz) in the lobby bar, and a lot of locals come to enjoy the facilities, giving the hotel a nice buzz and atmosphere. We would definitely stay here again.
    Veronica, us4 night trip
    Fair 4.0
    Unreliable service
    Awful service. Requested for a packed breakfast for early morning trek. Was promised by front desk it would at the front desk at 4 am for 4:30 am pick up. It was not there the next morning delaying my departure to 5 am. Requested front desk to link my 2 bookings (for an additional night on 1 Nov) via phone call from room on arrival. Wasn't done resulting in me being locked out of my room for 2nd booking on 1 Nov.
    Jean, sg1 night business trip
    Fair 4.0
    Service is awful for a 5-star hotel. Hotel placed a live band right under my garden-facing room that played loud loud music into the night. Night manager was ineffective in getting the F&B manager to reduce the noise level. There were several other service hiccups like forgetting my packed breakfast request for morning trek despite arrangements the day before with the front desk.
    Jean, sg6 night trip
    Exceptional 10.0
    Fantastic stay
    Lebogang, us5 night family trip
    Poor 2.0
    Don’t book here . Especially with hotels.com
    I have been charged by this bunch of thieves for a hotel room that I did not stay in. This is a problem between hotels.com and the Kigali Marriott. Only 1029 gbp. Between these two companies, do not trust either of them. They will both try to rob you . Thieves!!
    Andrew, gb5 night business trip
    Exceptional 10.0
    Fantastic place
    Exactly what you’d expect of a Marriott anywhere. Whether US or Rwanda, same quality and service. Would definitely stay there again.
    Raymond, ca1 night business trip
    Exceptional 10.0
    Kigali Marriot, a great place to stay
    Good, safe and clean location. Great breakfast.
    Mona, sg2 night romance trip
    Poor 2.0
    The service is very poor and amateurish. Both in terms of guest services (laundry etc) or food. Not impressed with breakfast buffet.
    Samuel, us2 night trip
    Exceptional 10.0
    Amazing
    Amazing. Especially head of reception Ms Night was very helpful. In addition I would recommend Latifa in the SPA, I had a massage and it was very relaxing.
    Kevin, gb2 night business trip
    Poor 2.0
    Worst 5 Star Hotel
    Worst Marriot Hotel I have ever stayed in. The hotel should not be called a 5 star. It is more of a 4 star. 1.) Limited choice in room service. 2.) Staff not very friendly or helpful. 3.) Andy at reception messed up my bill, he gave me someone else’s bill. 4.) My room had a clogged shower. 5.) No amenities until I asked. 6.) Check out took one hour. Terrible I don’t recommend this place.
    Janesh Harish, us3 night family trip

    Kigali Marriott Hotel

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