Resorts World Sentosa - Hotel Michael (SG Clean)

Room was big, clean had everything we needed. Staff were nice no view of anything thou. Good location easy access to monorail to get round the park and only one stop to Vivo city shopping centre. Gym facilities were good. Would be nice if you can use other RWS hotel pools as the one at Hard Rock is fantastic with a swim up bar.

Booked 2 rooms 8 months in advance and asked for high floor away from the lift quiet area. Clearly these requests went over the top of their heads, low floors, nr lifts and pool below. With all the rooms allocated on a daily basis surely our request could of been met. Asked about our requests upon check in and was told we were away from the lift and a quiet area, we were not , we would not return

Hotel Michael is right in the centre of Sentosa - a short walk to Universal Studios, SEA Aquarium, Seacove Adventure Water Park and much more. We stayed 5 nights which was perfect to do all the family fun things. There are plenty of affordable dining options in the precinct for families. We had a wonderful time. The Hotel was beautiful and clean. The staff were excellent. The décor not really my taste and a little dated, but interesting and most importantly clean. A very safe environment for young families. Highly recommend a stay on Sentosa for families traveling to Singapore. The Monorail connects the island's landmarks and also takes you directly into Vivo City which was a great shopping mall offering a good mix of some high end, but mostly mainstream high street shops.

Amazing hotel, lots to see & do. Quick check in, the staff are friendly & helpful

Disappointed with the manner of staff Only helpful staff we're concierge Remaining staff very rude and not accomodating Rooms stunk and bathrooms were disgusting black hair all through shower base Room service staff rude they came straight in to clean one morning when we were all still in bed we asked to come back later they were abrupt and said no we clean now And continued to clean around us in bed very rude and uncomfortable Only good thing is location to all attractions

Generally, the hotel was excellent. One complaint and warning to others is that the deposit they take on your credit card on check in takes 1-2 weeks to return to your account (for some unknown reason, as this is not the case in other hotels that I have stayed in Singapore!!). This left us a bit short of money and, therefore, the remainder of our trip was more stressful than it should have been. Suggest that people pay the room deposit in cash and not on their credit cards :-(

Resorts World Sentosa - Hotel Michael is comfortable, quiet, clean and convenience all around. The only thing I did not like is the bathroom where it had a pungent odor and you can hear the shower drips at night.

Pro: It is pricey but well worth it for its location being so close to main attractions. We were lucky we booked the deluxe room and got free tickets to 3 main attractions for 2 adults. Con: We booked a king bed but was only told at check in none is available. I had to remind them the next day to change us to a new room with a king bed. Lady at front desk asked for 100 SGD cash deposit which was not mention in the t&c’s of my booking so I disputed it and they changed their minds about taking the deposit, terrible service!

The service provided during breakfast was lousy. I paid for 12paxs for buffet breakfast and when we asked for more serving, the staff were not very reluctant to top up for us. Gym and swimming pool. It stated that we need to book during our stay for the services, when we booked, is always fully booked. We looked down from our hotel balcony, the swimming pool only has 2 kids playing. So we went down to talk to the staff and were allowed to swim. Same as the gym facilities. When my daughter called up the operator to check, she was allowed to go in.

I would like to be honest and ask why is this hotel so expensive. I don’t see why it’s so expensive. I paid a total of $2k for just 2 nights. No room service, checkin in was a sheer waste of time. My room was not prepared until it was 6pm! And checkout time was still the same. Ask for cutleries - they don’t have any. They only plastic ones but you have to come down and get it yourself, they don’t send it up to the room. I think Hotel 81 has better service, I kid you not. The pricing is truly unjustified.