Although we arrived well within office hours there was no one in attendance for check-in, which became a huge problem when we entered our apartment only to find it hadn’t been cleaned, bins were overflowing with rubbish, dead insects on all window sills, dust an inch thick on all counters, batteries missing from air-cons & TV remotes, leaky bathroom taps etc. No cleaning products were provided in the apartment so we had to go to Woolworths to purchase these things to make the apartment habitable. We rang and were transferred to a lovely lady, Sandy, who apologised profusely, explained they had new cleaners and said she’d be in the next morning for us to leave a full report.
The next morning Sandy again apologised and as we were staying 3 nights, offered a discount of one night, which we thought was fair and equitable. Later that day we were advised that the property manager had over ruled her and that NO compensation would be given. Additionally although they were supposed to be serviced apartments, the apartment was not cleaned during our stay. Though they were supposed to offer Austar, the unit was broken and not repaired, the dishwasher, washing machine and dryer so old that the noise was deafening.
There’s more, much more but bottom line, at almost $300 per night, this is price gouging and we felt totally ripped off! The property manager didn’t even do us the courtesy of discussing our issues, despite a written report.