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The Metropolitan Hotel

Photo gallery for The Metropolitan Hotel

Front of property
Room amenity
Iron/ironing board
Shower, free toiletries

Overview of The Metropolitan Hotel

The Metropolitan Hotel

3.0 star property
3-star Mackay hotel with bar/lounge

7.4/10 Good

89 verified guest reviews

Property highlights

  • Free parking
  • Air conditioning
  • Refrigerator
  • Bar
17 Gordon Street, Mackay, QLD, 4740

Room options

About this area

What's nearby

  • Great Barrier Reef - 1 min drive

Getting around

  • Mackay, QLD (MKY) - 8 min drive
  • Mackay Station - 13 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 25 min drive


  • Jamaica Blue - 3 min walk
  • Comet Cars Building - 4 min walk
  • Oscars Bar and Grill - 4 min walk
  • - 6 min walk
  • Cool Mango Salad Bar - 7 min walk

About this property

The Metropolitan Hotel

A great choice for a stay in Mackay, The Metropolitan Hotel is just 3.9 mi (6.2 km) from the airport. Guests looking for a bite to eat can check out The Metropolitan, which serves lunch and dinner.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 6 rooms


  • Check-in time from 4:30 PM - 8:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 10 AM - midnight
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free onsite self parking
  • Free onsite RV/bus/truck parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Bar/lounge

Working away

  • Meeting room


  • Front desk (limited hours)


  • English

Room amenities

Be entertained

  • Television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Food and drink

  • Refrigerator


  • Daily housekeeping
  • Access via exterior corridors

Special features


The Metropolitan - This bistro serves lunch and dinner.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 8:00 PM and 10:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-out is available.


This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay

Frequently asked questions

Does The Metropolitan Hotel offer free cancellation for a full refund?
Yes, The Metropolitan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Metropolitan Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at The Metropolitan Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Metropolitan Hotel?
Yes, there's free self parking. Free RV/bus/truck parking is available.
What are the check-in and check-out times at The Metropolitan Hotel?
You can check in from 4:30 PM - 8:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Are there restaurants at or near The Metropolitan Hotel?
Yes. Nearby restaurants include Comet Cars Building (4-min walk), Oscars Bar and Grill (4-min walk), and (6-min walk).
Does The Metropolitan Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Metropolitan Hotel like?
The Metropolitan Hotel is a short 1-minute walk from Great Barrier Reef and 18 minutes' walk from Bluewater Lagoon.

Overall score and ratings






Staff & service


Property conditions & facilities

4/10 Fair

Would be ideal for a smoker..
Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
1-night trip
Verified guest review

6/10 Good

Staff were friendly. Close to facilities.
It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.
Verified Wotif guest review

8/10 Very good

Good country pub in the middle of Mackay.
It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.
Verified Wotif guest review

8/10 Very good

Centre of town, excellent value..
As a retiree one has to be careful and watch the pennies, this hotel ticks all the accomodation boxes with no compromise ..
Verified Wotif guest review

4/10 Fair

Service leaves a lot to be desired
Would not recomend this hotel , no lights on entrance stairs, 2 lights in room not working, staff very rude when I required about my security deposit re enburstment, cheep and nasty, plenty better places to stay for a little more money.
Verified Expedia guest review

8/10 Very good

Served the purpose for the type of accommodation required
Verified guest review

8/10 Very good

Excellent location to Center of town, short walk t
I found the staff very friendly and willing to assist at all times. The food menu in the hotel is varied and also to an excellent standard. Well worth eating there.
Verified Wotif guest review

8/10 Very good

Good position, great food.
We found it great value for money although the rooms lacked any eating utensils, the in house food was very nice. We will definitely stay there again.
Verified Wotif guest review

8/10 Very good

Basic room close to the CBD
Basic room that was good value for the money. Comfortable mattress, clean linen, spotless shower and vanity sink. Stayed a couple of days and the room was serviced every day. Easy check in through the bar area. You can check out early despite what other reviews indicate.
Verified Expedia guest review

8/10 Very good

Close to cbd and great meals.
A good old pub Accom with excellent meals and friendly staff. Very well priced overall.
Verified Wotif guest review