we knew we were going to be late, coming from Victoria you have NO control of the traffic conditions or drive times, so as the 3rd party booking site said to call ahead to sort something out we did, 6 hours before the office closed. The person on the other end of the phone was quite short saying that if we couldn't get there on time we would forfeit our booking, then he hung up on us. Same response with the other 2 calls we made. We made it to the Koala tree motel 7 minutes after closing and by chance managed to find someone who worked there and ended up staying the night. It was very stressful and potentially very expensive ( speeding fines??) When leaving we found a key safe, why wasn't that available to us??? Wont be staying here again.