9 Apr 2023
Plenty of options in Queenstown, don't stay here
Front desk indicated they didn't have my reservation and made up multiple lies to explain why (including that they didn't take bookings from hotels.com). Then I found my name on his computer screen when he couldn't. A room that presumably has been no smoking for some time reeked of smoke baked into the carpet, curtains, etc. (which track with the fact that the room looks to not have been updated since the 70s). Awful reception experience, awful place. Do yourself a favor and stay elsewhere.
Verified Hotels.com guest review