Ingenia Holidays Byron Bay

Called ahead as I was going to be late and wanting the code for the safe to pick up the key. I was told they would text out the code to me after 6:00 pm (not sure why they couldn't just give it to me). Asked if they had my number and was told yes. At 6:15 still no text so called the emergency number. Was told they must have had the wrong number for me as all texts went out. Gave me the number over the phone. Arrived late (very dark). The map they provided for our cabin said cabin 65. So we drove there (hard to find in the dark). Started unloading the car. Got to the door and the key would not work. Looked at the key and it was for cabin 68 (around the corner on another street)!! When I called them in the morning to make sure we weren't in the wrong room I was told "oh yeah" we had to change your room but forgot to change the map". Strike two on the customer service side of things. This unit was not well maintained/clean. The bathroom ceiling around the edges is full of mold and cobwebs/bugs.The rest of the room was clean.

Park facilities and location are great however room was not clean.

Great location with a short walk to the beach

Unfortunately the cabin we chose seems to be one of the older, inferior and less spacious ones on the resort and I would not stay there again. There appear to be better options. Considering what we paid over the Christmas season we expected a whole lot more. The service however is good and for campers the resort has food facilities and is a short walk to tallows beach. It’s well located if you have a car but a 45 minute walk to the centre of Byron

I stayed here in a cabin as I was passing through. I missed the office hours so they sent me detailed instructions on how to access my key. I drove into town and I think it would be a very long walk. The facilities (which I didn’t use) seemed really good. I’d stay here again