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All properties in Valle de Bravo, Mexico, Estado de, Mexico
1 room, 2 adults

El Santuario Resort & Spa

4-star4 stars
Carretera a Colorines Km. 4.5, Valle de Bravo, MEX, 51200, Mexico

4-star hotel in Valle de Bravo with golf course and spa
  • Free WiFi in lobby and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • El trato del personal es excelente!!!!! Muy amables y muy amigables, las instalaciones…Jan. 7, 2021
  • The resort & spa is peaceful and beautiful. you can really disconnect and relax here. It…Dec. 10, 2020

El Santuario Resort & Spa

from A$305
  • Junior Suite
  • Master Suite
  • Master Suite Doble
  • Garden Suite

What’s around El Santuario Resort & Spa

Landmarks

  • Lake Avandaro - 1 min walk
  • Artisan Market - 5.3 mi / 8.5 km
  • Saint Francis of Assisi Church - 6.2 mi / 10 km
  • Central Square - 6.3 mi / 10.1 km
  • Valle de Bravo Archaeological Museum - 6.5 mi / 10.4 km
  • Sanctuary of Santa Maria Ahuacatlán - 6.6 mi / 10.7 km
  • Museum Joaquin Arcadio Curroc Valle de Bravo - 6.9 mi / 11.1 km
  • La Cascada, Valle de Bravo - 8.3 mi / 13.4 km

Getting around

  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 64 min drive

At a glance

Key facts

Hotel size

  • This hotel has 64 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free onsite valet parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Golf course on site
  • Tennis on site
  • Full-service spa
  • Number of spa tubs - 3
  • Tennis lessons on site
  • Skydiving nearby
Working away
  • Business centre
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 377
  • Conference space size (meters) - 35
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
Facilities
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Premium bedding
Things to enjoy
  • Private plunge pool
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, El Santuario. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Naha - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Santuario Resort & Spa’s small print

Also known as

  • El Santuario Resort Valle de Bravo
  • El Santuario Resort & Spa Hotel
  • El Santuario Resort & Spa Valle de Bravo
  • El Santuario Resort & Spa Hotel Valle de Bravo
  • El Santuario Resort
  • El Santuario Valle de Bravo
  • El Santuario
  • El Santuario Resort Valle de Bravo
  • El Santuario Resort
  • El Santuario Valle de Bravo
  • El Santuario
  • El Santuario & Spa Valle Bravo

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Optional extras

Rollaway beds are available for MXN 200.0 per stay

Buffet breakfast is offered for an extra charge of MXN 300.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for El Santuario Resort & Spa

  • Does El Santuario Resort & Spa offer free cancellation for a full refund?
    Yes, El Santuario Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at El Santuario Resort & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at El Santuario Resort & Spa?
    Yes, there's free valet parking.
  • Is there a pool at El Santuario Resort & Spa?
    Yes, there's an indoor pool.
  • Are pets allowed at El Santuario Resort & Spa?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at El Santuario Resort & Spa?
    You can check in from 3:00 PM - midnight. Check-out time is 11:30 AM.
  • Are there restaurants at or near El Santuario Resort & Spa?
    Yes, Naha offers international cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include los veleros (5.5 mi), Da Ciro (5.5 mi), and La Batucada (5.6 mi).
  • What is there to do at El Santuario Resort & Spa and nearby?
    Have fun with onsite activities such as archery, and practice your swing at the golf course. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. El Santuario Resort & Spa also has private plunge pools and a 24-hour fitness center, as well as a picnic area and a garden.

Recent reviews

Good 7.6 From 278 reviews

Poor 2.0
Huge desillusion. We intended to have a great week of rest in this difficult period. It was not. The hotel is outdated with no proper maintenance. Rooms are neither isolated for sound nor wind! One night, music from the hotel was played loud in common areas preventing us from sleeping. Junior suites which are the cheapest ones do not have fridge... For 200 USD à night, this is a big minus. I think obviously the hotel owner does not care about his customers. It is by no means some holistic nor ecological place. We had to change room 3 times. Only things to save, the view and the personnel in general who try their best to save situation
Philippe, us8 night family trip
Good 6.0
Property looks amazing, the staff needs training and attention to details. Food is not consistent in its quality and it takes forever.
mx2 night family trip
Exceptional 10.0
Great weekend
Beautiful place, beautiful view, good service, delicious food.
Yolanda, mx2 night romance trip
Good 6.0
The pictures are nicer than the property, the facilities need to be upgraded
ca1 night family trip
Poor 2.0
Super Priced !!!!
The rooms did not have AC and at night the mosquito bites did not let us rest.
lucia, us2 night romance trip
Exceptional 10.0
Beautiful place nice staff Good food Love the pool
Karla, us2 night romance trip
Fair 4.0
Nice Hotel HORRIBLE Room
I not often leave reviews specially negative ones but this was an exceptionally bad experience. Arriving at El Santuario is an experience of calm and relaxation, the reception is filled with incense and there is cold tea and apples, the receptionist talked in a calm soothing voice so I was in for the weekend of couples relaxation and connection with each other. When i was escorted to our room the initial experience was good as well, expansive lake view with an indoor mini pool in the room with a chaise lounge next to it ... pretty cool RIGHT? Here goes the WARNING, I will state only facts so you can do with them as you wish. The toilet stall does not close correctly and the door is a thin glass with a wood frame, poorly ventilated or not at all. ( I hated the compact space as well ) Indoor pool is heated to a steaming degree, our room was literally a SAUNA and has no air conditioning. Your choice of heat or mosquitos The windows are hard to open and close and the screen does not properly seal the gap so plenty of mosquitos can share your high end hotel Jr Suite. The bathroom area (toilet, shower and sink) is painted with something that looks like pool or epoxy paint in black that gives the feel of uncleanliness and is some areas was sticky Toilet stall had a foul smell that lingered thru our stay Shower head was filled with calcium so the stream was very wide and hard to enjoy a shower. Room was not made up and dial 0 for no answer!
David, us1 night romance trip
Poor 2.0
Overpriced hotel!
First impression was good, great welcoming on behalf of the staff. When you get to your room reality doesn’t seem as pictures in website. The room is hot and humid because of the indoor pool, there is no AC! You need to ask for 3 fans in order to sleep at night. Rooms look old and need maintenance. F&B prices are over the top, service in restaurant and room service are very slow although there are plenty of waiters. Staff is nice and are willing to help you, unfortunately this didn’t make our stay any better. Overall the hotel is overpriced, you don’t get what you pay for. The best thing in the hotel is the view. Wouldn’t go back.
mx2 night family trip
Very good 8.0
Place is awesome, staff even better. Room service is horrible. There are several details about cleaning that should be better
JLAG, us2 night trip
Very good 8.0
The view is amazing! All rooms have a Pool inside and a great view. The spa is nice, but my santuario massagge wasn’t good as I expected. I recommend them to improve the kitchen. Prices and hotel category needs better food.
us2 night romance trip

El Santuario Resort & Spa