Hotel Sogo Pasay Rotonda

This hotel was terrible! We're a family of three who just arrived from a trip overseas. When we got to our room, we found that it was lacking stuff (towels, etc.) for the third guest, which they most likely forgot. They forgot the slippers too for the three of us. We called the front desk about it, but they didn't immediately give what we requested; we had to make another call before they finally delivered the items. Next, we requested for hot water and coffee cups. This time, they delivered the items quickly, but we were shocked that the spoons provided were very dirty; they didn't even bother to check them before delivering them to us. They had some sort of grease or black dirt on their edges, which was really disgusting! We ended up not using them. Next was the shower; hot water was not working and the bath tub was clogged. It would take some time before the water would subside. Overall, we're very disappointed with Sogo's services and amenities. I've been to many hotels in my life, and I'm not usually the picky type, but Sogo is really bad. We're never going back to this terrible hotel! My advice is for you to stay at the neighboring Kabayan Hotel, which is way cleaner and provides good services.

I have travelled to over 60 countries in my life and this hotel was one of the worst ever. First it's a converted brothel with vinyl mattresses and vinyl pillows. It is not clean. They will not service the room unless you are there. Bathroom filthy. I had to change rooms three times to get one where the safe worked. TV sound did not work in all three rooms. Poor towels (one had foeces on it). Every day I received a phone call asking if I was leaving today even though I had prepaid 8 days (unfortunately). No bar, no restaurant. Could not adjust the AC. On or off were the only options. First time I have stayed in a hotel where no rooms have any type of a window. DO NOT SELECT THIS HOTEL.

Me and my kids celebrate the new year countdown at the Mall of Asia arena, that's why i chose hotel sogo to spend time before and after the event, it's closer and cheaper as compared to other hotels. It's our second time staying at the hotel. I can say that if i plan again to book a hotel in manila, i'll choose hotel sogo if the event is near the place. Keep up the good work!

Sogo is a chain love hotel in Philippines that charge on hour basis. This is on prominent location next to the Pasay bus terminus and in a very crowded area. I stayed in a family room with bathtub, but the room had no window because it is designed for love. There is no coffee maker, hot water facility, microwave or refrigerator in the room. This is good for an overnight stay for long distance bus or airport transfer. The rate is reasonable for the area. Nightlife is available in nearby areas.

*Hallway & Ambiance is very poor not recommended for family stay. *Aircon not efficiently working. IT seemed set to 28. You have to wait an hour to make feel a bit colder *Leaking flush from toilet bowl. *Requested for our room to be clean but we came back with even wrong room key. Have to request and waited long before they get back to us *Food ordered still inside the room. *Front desk not attentive to phone orders and service request.