The Grand Islander by Hilton Grand Vacations

A very nice place for the family stay, and you got everything you need in this little 2 bedroom apartment. The parking is a bit expensive, but there is a public one just one street cross the hotel, and is much cheaper if you stay for over 5 nights. This hotel shares all the facilities with waikiki Hilton, the Friday night firework is not bad. If you don't have the car, it might be a bit far to walk to the main waikiki beach or CBD. But the beach in the hotel is good enough to spend the day.

Excellent facilities and friendly staff

Lovely new hotel. Room has everything you need for convenience, buses at the door, short walk to Waikiki or Ala Moana shopping centre.

Overall the hotel and resort are great. Location is awesome as right on the beach and a close walk to buses and the main strip. If your going with kids it’s a plus because of the kitchen and laundry. However we had a problem with our beds. The sofa bed was terrible. When we checked in the lady herself mentioned getting us a mattress topper for the sofa bed. So I’m sure she was aware of the condition. We got into the room and no one showed up. Then I called the front desk and the manager came up after 30 min. It’s now 11 pm and my kids are exhausted. They couldn’t find anything that fit and were not aware of where the toppers were??? This is the Hilton mind you... so we had to make do the first night. Then the next morning the housekeeping manager cane and fixed our sofa bed. I forgot to mention the king size bed was very hard, but we didn’t bother complaining. What’s worse is that when we went to our other family’s room they’re beds were do comfortable as well the sofa bed had a foam mattress also comfortable... Maybe we got stuck with leftovers? Then the next night at approx 7 pm I called concierge and no one answered. I called 4 times. Unacceptable. Then a few days later there was a problem with the elevators and we were stuck on the 20th floor for 30 min. I called the front desk and they forwarded me to security who was clueless. They told me “ this is the 3rd complaint we’ve had and were not sure what to do.” So then I spoke to the resort manager who Just said sorry. 😣

First time staying in a full service suite. So much better than a regular hotel room. More room, proper coffee maker and the separate bedroom was fantastic. Definitely recommend this style of holiday.