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Oaks Mackay Carlyle Suites

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Laptop workspace, iron/ironing board, cots/infant beds, free WiFi
Outdoor pool
Outdoor pool
Laptop workspace, iron/ironing board, cots/infant beds, free WiFi

Overview of Oaks Mackay Carlyle Suites

Oaks Mackay Carlyle Suites

4.0 star property
City centre Mackay hotel with outdoor pool

8.2/10 Very good

306 verified guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Laundry facilities
The price is AU$179
Price available on 5/3/2023
23 Alfred Street, Mackay, QLD, 4740

Room options

About this area

What's nearby

  • Heart of Mackay
  • Great Barrier Reef - 1 min drive

Getting around

  • Mackay, QLD (MKY) - 8 min drive
  • Mackay Station - 10 min drive
  • Nabilla Station - 21 min drive
  • Mapalo Station - 26 min drive


  • Jamaica Blue - 6 min walk
  • Vella's Fish Bar - 6 min walk
  • Oscars Bar and Grill - 7 min walk
  • Comet Cars Building - 7 min walk
  • - 9 min walk

About this property

Oaks Mackay Carlyle Suites

Enjoy your visit to Mackay with a stay at Oaks Mackay Carlyle Suites. The convenient parking and helpful staff get great marks from fellow travellers.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 6 floors


  • Check-in time from 2 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)


  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • 1 building/tower
  • Built in 2015
  • An outdoor pool


  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways


  • English

Room amenities

Be entertained

  • DVD player
  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Iron/ironing board
  • Laundry detergent

Sleep well

  • Cot/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Free tea bags/instant coffee

Fees & policies

Refundable deposits

  • Deposit: AUD 1 per stay

Optional extras

  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

  • Cots/infant beds are available for AUD 20.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitiser.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Frequently asked questions

Does Oaks Mackay Carlyle Suites offer free cancellation for a full refund?
Yes, Oaks Mackay Carlyle Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Oaks Mackay Carlyle Suites?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Oaks Mackay Carlyle Suites on 5 Mar 2023 start from AU$179, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Oaks Mackay Carlyle Suites?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Oaks Mackay Carlyle Suites?
Yes, there's an outdoor pool.
Are pets allowed at Oaks Mackay Carlyle Suites?
Sorry, pets aren't allowed, but service animals are welcome.
What are the check-in and check-out times at Oaks Mackay Carlyle Suites?
You can check in from 2 PM - midnight. Check-out time is 10 AM.
What is there to do at Oaks Mackay Carlyle Suites and nearby?
Oaks Mackay Carlyle Suites has an outdoor pool.
Are there restaurants at or near Oaks Mackay Carlyle Suites?
Yes. Nearby restaurants include Jamaica Blue (6-min walk), Vella's Fish Bar (6-min walk) and Oscars Bar and Grill (7-min walk).
Does Oaks Mackay Carlyle Suites have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Oaks Mackay Carlyle Suites like?
Oaks Mackay Carlyle Suites is in the heart of Mackay, a short 1-minute walk from Great Barrier Reef and 6 minutes' walk from Queens Park Orchid House. Travellers give top marks for the hotel's prime location.



Very good




Staff & service




Property conditions & facilities




4/10 Fair

Tracy, 1-night trip
Verified guest review

2/10 Poor

Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.
Mark, 3-night business trip
Verified guest review

8/10 Very good

Great place to stay for Rumble Skate event
Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
Shannon, 5-night family trip
Verified guest review

10/10 Exceptional

Family stopover in Mackay. Self contained unit. Close to all ammenities.
Graham, 5-night family trip
Verified guest review

2/10 Poor

Unfortunately our room was very unkept. The room itself was tidy, but there were stains all over the carpet and the lounge seat cover could not even be done up. The lamp shade in the lounge room and main bedroom had splash stains on them. Very disappointed for an Oaks hotel. We were booked for a second visit on our return trip, but we have since cancelled and booked elsewhere.
Michelle, 1-night family trip
Verified Wotif guest review

8/10 Very good

If you check in after 6 pm when the office closes you won't get internet access until after 9am the next day. Not good.
Mark, 2-night trip
Verified Wotif guest review

8/10 Very good

Michael, 5-night trip
Verified Expedia guest review

2/10 Poor

Paul, 1-night trip
Verified guest review

8/10 Very good

Great location
The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!
Anne, 3-night trip
Verified guest review

10/10 Exceptional

The property was great! Check-in times difficult - but staff accommodating. Very friendly and spacious. A nice break from standard hotel rooms.
Sean, 1-night family trip
Verified Expedia guest review