Grand Hyatt Playa Del Carmen Resort

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Beach
Beach
Pool
Pool

Overview of Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort

5.0 star property
5-star beachfront aparthotel with spa, near Quinta Avenida

8.8/10 Fabulous

997 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
Main amenities
  • 314 apartments
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Free use of bicycles
  • Valet parking
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Contactless check-out

Choose dates to view prices

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Mamitas Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk
  • Plaza Las Americas - 38 min walk
  • Playacar Golf Club - 45 min walk
  • Punta Esmeralda Beach - 8 min drive
  • 28 de Julio Square - 12 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • Chaak Tun Cenote - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Airport shuttle (surcharge)

About this property

Grand Hyatt Playa Del Carmen Resort

Grand Hyatt Playa Del Carmen Resort is a great choice for your beach stay in Playa del Carmen, putting you near activities like scuba diving, snorkeling, and parasailing. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Offering a beachfront location, Sushi 'n' Raw Bar serves Japanese cuisine and is open for dinner. A poolside bar and a 24-hour fitness center are other highlights, and apartments offer up nice touches like iPod docks and rainfall showerheads. Fellow travelers say great things about the location and spacious guestrooms.

All-inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 49 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-leash area available
  • Pet sitting services offered

Property amenities

Beach

  • On the beach

Pool/Spa

  • 4 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body scrubs
  • Hydrotherapy
  • Reflexology
  • 8 treatment rooms
  • Body wraps
  • Body treatments
  • Aromatherapy
  • Facials
  • Manicures and pedicures

Internet

  • Free WiFi

Parking and transportation

  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:00 AM - 6:00 PM
  • Airport shuttle on request

Family friendly

  • Free crib/infant bed
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Kid's club (surcharge)

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 36 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Minibar
  • Snack bar/deli
  • Coffee/tea in a common area
  • Room service available

Bedrooms

  • Alarm clock
  • Bed sheets provided
  • Rollaway/extra beds: USD 55.0 per night

Bathrooms

  • Shower
  • Rainfall showerhead
  • Bathrobes
  • Hair dryer
  • Free toiletries
  • Slippers

Entertainment

  • 47-inch flat-screen TV with cable/satellite service
  • Arcade/game room
  • MP3 docking station
  • iPod docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 100 per pet per stay
  • 1 per room (up to 49 lbs)
  • Welcoming cats and dogs only
  • Food and water bowls, an off-leash area, and pet-sitting services are available

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible fitness center
  • Wheelchairs available on site
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe
  • Free newspapers (lobby)

Location highlights

  • Near the sea
  • In the city center
  • In the entertainment district

Things to do

  • 24-hour fitness center
  • Free bicycle rentals on site
  • Pilates classes on site
  • Aerobics classes on site
  • Yoga classes on site
  • Scuba diving nearby
  • Ziplining nearby
  • Boat tours nearby
  • Water skiing nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Snorkeling nearby
  • Theme parks nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 314 rooms
  • 5 floors
  • Built in 2014
  • Connecting/adjoining rooms avaliable

Restaurants on site

  • Sushi 'n' Raw Bar
  • La Cocina

Special features

All-inclusive

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 35 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • In-room bottled water
    • In-room coffee
    • Additional inclusions

Optional extras

  • Full breakfast is offered for an extra charge of USD 36 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 75 per person (one-way)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 55.0 per night
  • Children's club access is available for an extra charge
  • Airport shuttle service for children up to age 11 costs USD 35 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 100 per pet, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs USD 20 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and GBAC STAR (Hyatt).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

Also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.0/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.5/10

Eco-friendliness

2/10 Poor

Very bad experience
We requested a private transfer to and from the hotel so we can ensure two car seats for the kids and were charged an additional fee per car seat. Both times, the transfer service said they did not receive any notes about this even though we paid for it. The Hotel said they would refund what we paid for the car seats within five days but it took several emails and three weeks for me to receive a refund for this. Other issues: upon check in no one escorted us to our rooms so we had to search the property and try to figure out the routes to our rooms and the room functions ourselves, one day room service never showed up and we had to call the front desk in the evening to have our room serviced, we paid in advance for breakfast to be included in our stay, I mentioned this each day to the staff at the restaurant but they still billed us for breakfasts at checkout anyway and if I didn’t closely review the bill I would’ve been charged several hundred more in meal charges. At the restaurant itself we also asked for high chairs for the kids and each morning the staff said they would bring them but never did. Worst of all, I booked three excursions through the hotels tour agency and canceled the last one because we were there during a hurricane. I was assured I would receive a full refund of hundreds of dollars within five days. This refund never came to my card and I’ve been repeatedly ignored and given the runaround. Not a five star experience by far.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Brenda, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing views! Amazing service
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Veronica, 4-night trip
Verified Expedia guest review

6/10 Good

Great infrastructure. Don’t waste the extra money on the club floor access. Great breakfast. No concierge to help with anything ‘local’ you will be pushed to chain restaurants on 5th Ave. overall good for a few beach days and the staff that run the beach are amazing. Drinks and food are NYC prices.
Bryan, 5-night romance trip
Verified Expedia guest review

4/10 Fair

mark d, 6-night trip
Verified Orbitz guest review

10/10 Exceptional

Great amenities and the service was superb. Gerardo, our waiter at the pool/beach was extraordinary! Will definitely come back
Luis, 4-night family trip
Verified Expedia guest review

6/10 Good

The room we had reserved over Expedia was nothing like the room we received when we checked in.
Alvaro Torres, 9-night family trip
Verified Expedia guest review

8/10 Very good

I loved the showers!!!
Linda, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I didnt know what to expect because of the mixed reviews but let me say when we pulled up and were greated with smiles, an amazing view, and a gorgeous room that the worry went away. The pools are beautiful and we enjoyed the adult only pool with service from La Cocina. Room was beautiful and unique with a gorgeous fully opening sliding door to the balcony. Breakfast was truly something not to miss, amazing selection of both traditionally Mexican choices with other breakfast foods mixed in. All three restaurants on property were amazing and understanding of allergies to create something still delicious. We loved or first trip to Playa Del Carmen and are already excited for next time!
Kaylee, 4-night romance trip
Verified Expedia guest review