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Hotel de La Neige

5.0 star property
Savor moments by the fire or on slopes in this serene mountain setting. Let helpful staff assist you as you relax and recharge.

Photo gallery for Hotel de La Neige

Front of property - evening/night
[East] Superior Twin Room with Open-Air Bath, Non Smoking
[East] Junior Suite with Jacuzzi, Non Smoking | Bathroom
Exterior
Mountain view
At the heart of Hakuba Valley, Hotel de La Neige by Onko Chishin offers a tranquil retreat. Unwind with a massage or reflexology treatment at the spa, enjoy ski-in/ski-out access, and warm up near the cozy lobby fireplace.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Ski facilities
  • Spa
  • Free parking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants
  • Breakfast available
  • Free area shuttle
  • Ski storage
  • Ski passes
  • Room service
  • Spa services
  • Babysitting
  • Airport shuttle
  • Terrace

Feel at home (6)

  • Babysitting (surcharge)
  • Fridge
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

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9.6 out of 10, Exceptional, 76 reviews
The price is AU$916
includes taxes & fees
17 Mar - 18 Mar
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About the area

Map
Happo Wadanonomori, Hakuba, Nagano-ken, 399-9301

What's nearby

  • Hakuba Valley Ski Area - 1 min walk
  • Happo One Sakka Ski Lift - 4 min walk
  • Hakuba Happo-One Ski Area - 7 min walk
  • Happo-one Adam Gondola - 15 min walk
  • Hakuba Iwatake Ski Resort - 5 min drive

Getting around

  • Hakuba Station - 10 min drive
  • Chikuni Station - 18 min drive
  • Nakatsuchi Station - 24 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪日本料理雪 - ‬17 min walk
  • ‪アンクル スティーブンス - ‬18 min walk
  • ‪ももちゃんクレープ 八方本店 - ‬14 min walk
  • ‪万国屋 - ‬19 min walk
  • ‪まえだそば店 - ‬18 min walk

About this property

Hotel de La Neige

Placing you only steps from Hakuba Valley Ski Area, Hotel de La Neige allows you more time for skiing with ski-in/ski-out access. Guests can grab a bite to eat at the restaurant, or indulge in massages, aromatherapy or reflexology. Other highlights at this luxurious hotel include a terrace and a garden. Skiers will appreciate access to ski passes and storage. Fellow travellers say great things about the helpful staff.

Languages

English, Japanese

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11:00 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle*
DONE

Off-site

    • Free area shuttle

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–9:30 AM
  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Free local shuttle
  • Babysitting (surcharge)

What to do

  • Ski-in/ski-out access
  • Ski passes
  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Ski storage

Facilities

  • 2 buildings/towers
  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in reception
  • Spa services
  • Banquet hall

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Downhill skiing nearby

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately JPY 3960 for adults and JPY 3960 for children
  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Neige Higashi-kan Hakuba
Hotel Neige Higashi-kan
Neige Higashi-kan Hakuba
Neige Higashi-kan
Hotel de La Neige Hotel
Hotel de La Neige Hakuba
Hotel La Neige Higashikan
Hotel La Neige Higashi kan
Hotel de La Neige Hotel Hakuba
Hotel de La Neige by Onko Chishin

Frequently asked questions

Are pets allowed at Hotel de La Neige?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel de La Neige?

Yes, there's free self parking.

Is an airport shuttle service offered by Hotel de La Neige?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hotel de La Neige?

Check-in start time: 3 PM; check-in end time: 11:00 PM. Check-out time is 11 AM.

What is there to do at Hotel de La Neige and nearby?

Have fun with nearby winter activities such as downhill skiing. Enjoy amenities such as spa services and a garden.

Are there restaurants at or near Hotel de La Neige?

Yes, there's an on-site restaurant.

What's the area around Hotel de La Neige like?

Hotel de La Neige is a short 7-minute walk from Hakuba Happo-One Ski Area and 4 minutes' walk from Happo One Sakka Ski Lift.

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Hotel de La Neige Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

The property and stay were excellent.
Ramon, 5-night trip

10/10 Exceptional

Awesome hotel
The service was perfect and bed was super comfort
Teck Soon, 1-night trip

10/10 Exceptional

Our stay was beyond amazing! The staff was so kind and helpful ❤️ We will definitely be back!
2-night trip

10/10 Exceptional

Love this hotel, it was our second time visit. We already look forward to visiting again next year for sure!
MYUNG HUI, 4-night trip

10/10 Exceptional

The hotel was great and the staff were friendly and helpful. Lovely hotel.
WILLARD, 2-night trip

10/10 Exceptional

Love the location, service and people that work there.
KHALED, 5-night trip

10/10 Exceptional

We enjoyed a lot not only the hotel but also the staff’s hospitalities.
KUNIHIKO, 2-night trip

10/10 Exceptional

Beautiful property, excellent staff/service throughout- including very convenient shuttle service to/from bus and to ski lifts! Very highly recommended.
Scott, 3-night trip

10/10 Exceptional

A Wonderful Hotel. And Twice as Wonderful Staff.
I have visited this property four times since 2012. The hotel is beautifully nestled in the forest and lit up with pin lights, the rooms are lovely and spacious and come with a deep plunge bath. It is convenient to walk to the slopes, on the main shuttle service and one can walk to surrounding restaurants, bars and ski rentals. But what stands this hotel apart is the impeccable service from the amazing staff. During ski season they lay out your warm ski/boarding boots at the door, and they help you get transportation to the lifts. At the end of the day they greet you at the door with a smile, take your wet gear and swap back your warm personal shoes. There is a lovely lobby for an apre glass of wine and a fireplace for roasting marshmallows. They help you find reservations to dinner and help you sort transportation to and from. I travel globally for work and leisure, from the smiles to the can-do, and truly helping guest I have found rare a team that could exceed in provincially my an amazing experience. So hotel I give top marks, and for the hotel staff, double that. 👍👏🙏
Gregory, 5-night trip

10/10 Exceptional

Great hotel with fantastic service
I stayed here couple weeks ago, I like the environment and comfort and quiet place, the manager and staff are great and friendly, that’s the reason why I came back. The manager upgrade me to a room with Jaguzzi. Sadly is the air conditional is abit old , doesn’t cool up the room quick, but it still fine. The hotels room definitely needs a proper upgrade as there is many wear and tear and air conditional need an overhaul too. Wallpaper has to be clean as you can see some stains.
Teck Soon, 1-night trip

10/10 Exceptional

The hotel staff was very friendly and helped us to book two dinners, three private ski lessons as well as pick up and drop off for ski runs for the nearby Happo-One ski area. They also helped to arrange for pick up from and to the Hakuba-Happo bus station.
Geoffrey Li, 5-night trip

10/10 Exceptional

Wow !! What a place, great service, great people, excellent food !!! If you need to choose one place to stay there on ski season, it’s your choice. I love Japan but this service blow my mind !! They take you to the gondolas and go back for you without cost and the best service actitude
Jose, 3-night trip

10/10 Exceptional

CHARLES, 3-night trip

10/10 Exceptional

ชอบที่นี่มาก
เราพักที่นี่สองคืนพนักงานต้อนรับดีมากการบริการอบอุ่นอาหารเช้าดีแต่ถ้าจะทานอาหารค่ำค่ำเราพักที่นี่สองคืนพนักงานต้อนรับดีมากการบริการอบอุ่นอาหารเช้าดีแต่ถ้าจะทานอาหารค่ำต้องจองก่อนล่วงหน้า3วัน แต่ติดนิดนึงว่าเราจองห้องอีกแบบแต่ได้อีกแบบ ด้วยเราขี้เกียจค้นหาตอนจอง เลยไม่ได้โต้แย้ง ห้องกว้างดี การบริการดีมาก ห้องสวย อาหารเช้าดีมาก ไม่มากไม่น้อยไป
Nichamonkarn, 2-night trip

10/10 Exceptional

Rusna, 2-night trip

4/10 Fair

1-night trip

6/10 Good

マサヨ, 1-night trip

10/10 Exceptional

大変快適に過ごすことができました。
ひさし, 1-night trip

10/10 Exceptional

Hiromi, 2-night trip

10/10 Exceptional

設備がやや古いですが清潔感はあり、スタッフの対応は非常に素晴らしかったです。
Tomohide, 1-night trip

10/10 Exceptional

美味しい食事とスタッフの皆さんの心地良いサービスがあり、大満足な旅でした。ありがとうございました。
??, 3-night trip

6/10 Good

TOSHIZUMI, 1-night trip

2/10 Poor

けんじ, 1-night trip

10/10 Exceptional

よかった事 ・レストランのスタッフの方々が素晴らしかったです ・八方尾根まで送迎サービス ・森を眺めてのテラス朝食 残念だった事 ・西館が古くカビ臭い ・氷は有料 古い西館での宿泊でした。 説明を見ても古いとは分からずベットタイプで残りがダブルかツインのみ、ツイン希望でしたので西館を選んだのですが、古くて驚きました。 ロビーはカビ臭く調度品も古かったです。 清掃はとても行き届いていてキレイでしたし、客室はカビ臭くなかったです。 ただバスタブの排水が悪くシャワーを浴びていてもすぐに足元が水で埋まってきて排水溝の水かと思うと気持ち悪かったです。 コンセントも外れかけていました。 とても素晴らしいと思ったのはレストランのスタッフの皆さんの対応でした。 気遣いではなく心配りがあり、とても良くしていただきました。 それまでガッカリしていたのですが朝食での皆さんの接客で全て挽回されました。 ハード面さえ改良されていれば、より満足できたかと思います。
AYAKO, 1-night trip

6/10 Good

AKIHIRO, 1-night trip