Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Xscape Tulum

3.5-star3.5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Free WiFi
  • Free self parking
  • Outdoor pool
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780, Mexico

3.5-star hotel with outdoor pool, near Tulum National Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Free WiFi
    • Free self parking
    • Outdoor pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • A great secluded spot. Easily walkable to town. Beautiful setting and easy access to…Mar. 15, 2018
  • Everyone here was extremely friendly and we had an amazing time! They are upgrading the…Nov. 13, 2020

Xscape Tulum

from A$91
  • Apartment, Terrace
  • Apartment, 1 Bedroom
  • Loft, Terrace
  • Junior Loft, Terrace
  • Premium Room, 1 King Bed, Hot Tub, Pool View
  • Premium Room, Balcony, Pool View
  • Premium Room, Terrace, Pool View
  • Luxury Room, 1 King Bed, Jetted Tub, Garden Area
  • Luxury Room, 1 King Bed, Garden View
  • Luxury Room, 1 King Bed, Patio, Garden View
  • Deluxe Room, 1 King Bed

What’s around Xscape Tulum

Landmarks

  • In Tulum City Center
  • Tulum National Park - 36 min walk
  • Tulum Mayan Ruins - 3 mi / 4.8 km
  • Gran Cenote - 3.5 mi / 5.6 km
  • Playa Paraiso - 4.1 mi / 6.5 km
  • Tulum Monkey Sanctuary - 5 mi / 8.1 km
  • Sian Ka'an Biosphere Reserve - 6.2 mi / 10 km
  • Soliman Bay - 8.6 mi / 13.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
Things to do
  • Outdoor pool
  • Spa services on site
  • Bicycle rentals on site
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 3
  • Year Built – 2014
  • ATM/banking
  • Designated smoking areas
  • Garden
Accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Stay connected
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages.

Xscape Tulum’s small print

Also known as

  • Xscape Tulum Hotel
  • Xscape Tulum
  • Xscape Tulum Hotel
  • Xscape Tulum Tulum
  • Xscape Tulum Hotel Tulum

Policies

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Airport shuttle service is offered for an extra charge of USD 110 per room (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Xscape Tulum

  • Does Xscape Tulum offer free cancellation for a full refund?
    Yes, Xscape Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Xscape Tulum?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Xscape Tulum?
    Yes, there's free self parking.
  • Is there a pool at Xscape Tulum?
    Yes, there's an outdoor pool.
  • Are pets allowed at Xscape Tulum?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Xscape Tulum?
    You can check in starting at 3:00 PM. Check-out time is noon.
  • Are there restaurants at or near Xscape Tulum?
    Yes, there's an onsite restaurant. Nearby restaurants include La Barracuda (6-min walk), Burrito Amor (7-min walk), and Antojitos la Chiapaneca (8-min walk).
  • Is airport shuttle service offered by Xscape Tulum?
    Yes, an airport shuttle is available. The charge is USD 110 per room one way.
  • What is there to do near Xscape Tulum?
    Recommended spots to visit include Tulum National Park (1.9 mi) and Tulum Mayan Ruins (3 mi), along with Gran Cenote (3.5 mi) and Playa Paraiso (4.1 mi).

Recent reviews

Superb 9.2 From 178 reviews

Fair 4.0
No frills!
I like eco friendly but that does not mean bare! Room has no phone to call the front desk. The room has a desk but no chair so I had to walk to the front best and request one. The shower has no place to put soap, shampoo, conditioner, etc.. Construction noise in the morning. I told them not to clean my room and when I returned it was cleaned.
Ronald, us2 night business trip
Very good 8.0
Great place, but construction is going on close by
Although there is construction going on, the hotel took responsibility for the noise level and allowed me to cancel my remaining days and book elsewhere. They were a real class act and I would highly recommend.
Tatiana, ca3 night trip
Exceptional 10.0
I wanted to stay in a chilled calm hotel and I got just what i needed here. It was a little of the way out from the main strip, so didn't get the overflow of tourists. It's surrounded by some great restaurants and cafes too. My room was clean and the shower was piping hot. My friend stayed in a different room and for her birthday they decorated her room. The staff are super friendly and helpful too.
Lauren, gb7 night trip
Exceptional 10.0
The rooms were very clean and the staff was very helpful and pleasant. We would stay here again!
Jomara, us1 night family trip
Good 6.0
The staff members are great. The rooms are spacious; however the walls are extremely thin. They are doing construction to build a new and improved restaurant and bar (which wasn’t there like the description stated) so I had to wake up to that every morning. If you’re going just for the jacuzzi don’t waste your time! The actual pool is nice and the location is good because it’s literally right across from the military base.
Kitt, us4 night romance trip
Exceptional 10.0
Very clean with good WiFi, staff, and plenty of restaurants just a short walk away. I wouldn’t hesitate to stay here again.
Jaime, us3 night trip
Exceptional 10.0
Peaceful place with great staff
A uniquely enjoyable decor, clean rooms, great porches, pool view. The staff is super friendly and welcoming. I was an idiot and had trouble finding the place, so I called, and they came out on the street to find me and flag me down. A great help!
us1 night trip
Exceptional 10.0
Amazing!
The room was absolutely amazing and affordable. I got a nice jacuzzi room, which was gorgeously decorated. The only con was that it is not that close to the touristic area and the jacuzzi takes a few hours to fill up. I highly recommend this hotel and if I come back to Tulum, I will definitely stay here again!
Brian, us1 night trip
Exceptional 10.0
ChillAF
Had the best time here. Very clean and very quiet. Plus the staff was super friendly. Would def stay again :)
Jason, mx4 night trip
Exceptional 10.0
Super friendly staff. Loved the personal hot/cold tub
JG, us8 night romance trip

Xscape Tulum