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1 room, 2 adults

JEN Singapore Orchardgateway by Shangri-La

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Free cots/infant beds
  • Dry cleaning/laundry service
  • Free self parking
277 Orchard Road, Singapore, 238858, Singapore

4-star hotel with outdoor pool, connected to a shopping center, near Orchard Central
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Free cots/infant beds
    • Dry cleaning/laundry service
    • Free self parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Loved the pool area and that it was open until 11pm It was so close to shops and…Mar. 10, 2020
  • Friendly staff, location, clean and lovely rooftop pool.Mar. 9, 2020

JEN Singapore Orchardgateway by Shangri-La

  • Deluxe Room, 1 King Bed
  • Deluxe Room (Family)
  • Superior Room, 1 King Bed, City View
  • Superior Room, 1 King Bed
  • Panorama Club Room, 1 King Bed
  • Club Deluxe Room, 1 King Bed
  • Club Room, 1 King Bed
  • Deluxe Twin Room
  • Superior Twin Room, City View
  • Superior Twin Room
  • Club Twin Room

What’s around JEN Singapore Orchardgateway by Shangri-La

Landmarks

  • In Orchard
  • National Museum of Singapore - 16 min walk
  • Orchard Central - 5 min walk
  • Peranakan Museum - 20 min walk

Getting around

  • Changi Airport (SIN) - 30 min drive
  • Singapore (XSP-Seletar) - 23 min drive
  • Johor Bahru (JHB-Senai Intl.) - 67 min drive
  • JB Sentral - 53 min drive
  • Somerset Station - 1 min walk
  • Dhoby Ghaut Station - 9 min walk
  • Orchard Station - 14 min walk

At a glance

Key facts

Hotel size

  • This hotel has 499 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sunloungers
  • Pool umbrellas
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 452
  • Conference space size (meters) - 42
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • Japanese
  • Korean
  • Malay

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Makan at Jen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Bay Watch at Jen - This poolside rooftop bar serves light fare only.

Lounge at Jen - Onsite bar.

JEN Singapore Orchardgateway by Shangri-La’s small print

Also known as

  • Hotel Jen Orchardgateway Singapore
  • Jen Orchardgateway Shangri-La
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Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Rollaway beds are available for SGD 105.93 per night

    Buffet breakfast is offered for an extra charge of SGD 35.31 for adults and SGD 17.66 for children (approximately)

    Babysitting/childcare is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for JEN Singapore Orchardgateway by Shangri-La

    • Does JEN Singapore Orchardgateway by Shangri-La offer free cancellation for a full refund?
      Yes, JEN Singapore Orchardgateway by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is JEN Singapore Orchardgateway by Shangri-La currently open?
      This property is closed from July 1 2020 to September 23 2020 (dates subject to change).
    • What are the cleanliness and hygiene measures currently in place at JEN Singapore Orchardgateway by Shangri-La?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
    • Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at JEN Singapore Orchardgateway by Shangri-La?
      You can check in starting at 2 PM. Check-out time is noon.
    • Are there restaurants at or near JEN Singapore Orchardgateway by Shangri-La?
      Yes, there's an onsite restaurant that serves international cuisine. Nearby restaurants include Joie by Dozo (4-min walk), Supply & Demand (4-min walk), and Freshly Baked (4-min walk).
    • What is there to do near JEN Singapore Orchardgateway by Shangri-La?
      Recommended spots to visit include Orchard Central (5-min walk), National Museum of Singapore (0.8 mi), and Peranakan Museum (1 mi).

    Recent reviews

    Superb 9.2 From 1,286 reviews

    Exceptional 10.0
    Excellent location, good service and amazing pool.
    au2 night trip
    Fair 4.0
    Unworthy of rate
    Extremely small room ,wonder if it’s booked through hotel.com so receive 2nd rate preference
    Angela Kim Chen, au3 night trip
    Exceptional 10.0
    Great hotel, good location, amazing pool! Club room was ok size and the club itself
    Brett, au5 night trip
    Very good 8.0
    Very convenient location.
    Rudi, au2 night trip
    Exceptional 10.0
    Great location
    Convenient location right next to the MRT and shopping centres. We loved the Food Republic foodcourt in the 313 building next door. And of course the rooftop pool has an amazing view.
    Amanda, au4 night family trip
    Exceptional 10.0
    Great service in the thick of the action
    This hotel is very well run and has even improved on its previously high standards. Staff are friendly and very helpful and it is very clean. Location is very convenient for business people or families. It’s popular so there are often lots of tourists including more and more Chinese so the breakfast gets quite crowded at peak times but apart from that you can’t fault it!
    Benjamin, au4 night business trip
    Exceptional 10.0
    Excellent hotel in very good location. Above shopping centre so easy to get cheap eats. Lovely swimming pool with grear view.
    Jenine, au3 night romance trip
    Exceptional 10.0
    Fantastic hotel
    The Hotel was perfectly positioned, close to Orchard Road shops, and eating places. The staff were amazing and always helpful, especially Stella, who welcomed us for breakfast each morning. The rooftop pool area, and the Club Lounge were also a highlight. The only small negative was the long wait to receive our food order at the pool.
    Jill, au4 night trip with friends

    JEN Singapore Orchardgateway by Shangri-La

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