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Royal Empire Premium

Photo gallery for Royal Empire Premium

View from room
2 bars/lounges, cocktail bar
View from property
Premium bedding, minibar, in-room safe, desk
Buffet

Overview of Royal Empire Premium

Royal Empire Premium

3.5 star property
Family-friendly hotel with spa, near Siem Reap Royal Residence
8.0 out of 10 Very good
8.0/10 Very good

8 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
Map
National Road No 6, Airport Road, Phum Krous, Siem Reap
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free airport shuttle
  • Health club
  • Indoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available

Room options

About this area

What's nearby

  • Heart of Siem Reap
  • Pub Street - 37 min walk
  • Angkor Wat - 42 min walk
  • Angkor Night Market - 3 min drive

Getting around

  • Siem Reap (REP-Siem Reap Intl.) - 9 min drive
  • Free airport shuttle
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • Happy Restaurant Korean Food - 2 min walk
  • Rocky Cafe - 13 min walk
  • Chamkar House Vegetarian Restaurant - 14 min walk
  • Nearykhmer Restaurant - 15 min walk
  • Hunkaar Table & Lounge - 10 min walk
Map

About this property

Royal Empire Premium

Royal Empire Premium is only 3.6 mi (5.8 km) from the airport and offers a free shuttle (available 24 hours). Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or thalassotherapy, and Emerald Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. There are 2 bars/lounges, an outdoor pool and in-room conveniences such as sofa beds and fridges.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Khmer, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:30 AM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • On-site extended parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Free airport shuttle (available 24 hours)*
  • Ferry terminal shuttle*

Off-site

  • Area shuttle*
  • Shopping centre shuttle*

Property amenities

Food and drink

  • Free full breakfast each morning 6:00 AM–10:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Childcare in room (surcharge)
  • Local/corner shop
  • Lifeguard on site

What to do

  • Horse riding/hire
  • Helicopter/aeroplane tours
  • Shopping
  • Bike tour information
  • Access to nearby health club
  • Bike rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Ski area nearby
  • Zip-lining nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Health club
  • Golf driving range on-site
  • An outdoor pool
  • Shopping centre on-site
  • Bike parking
  • Full-service spa
  • Indoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Emerald Restaurant – Overlooking the pool and garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Golden Lounge – This cocktail bar only serves light fare.

Fees & policies

Optional extras

  • Local area shuttle and shopping centre shuttle services are offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 25.0 per night

Pool, spa, & gym (if applicable)

  • Children under 11 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Royal Empire Premium Hotel Siem Reap
Royal Empire Premium Hotel
Royal Empire Premium Siem Reap
Royal Empire Premium

Frequently asked questions

Does Royal Empire Premium offer free cancellation for a full refund?
Yes, Royal Empire Premium does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Royal Empire Premium?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Royal Empire Premium?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Royal Empire Premium?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Royal Empire Premium?
Yes, there's free self and valet parking. Parking spaces may be limited. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Royal Empire Premium?
Yes, a free airport shuttle is available.
What are the check-in and check-out times at Royal Empire Premium?
You can check in from 2:00 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Royal Empire Premium and nearby?
Have fun with on-site activities such as horse riding, and improve your game on the tennis courts. Additional recreation on-site includes helicopter/aeroplane tours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Royal Empire Premium also has 2 bars, a sauna and a steam room, as well as a garden and access to a nearby health club.
Are there restaurants at or near Royal Empire Premium?
Yes, there are 2 on-site restaurants, featuring international cuisine and garden views.
Does Royal Empire Premium have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Royal Empire Premium have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royal Empire Premium like?
Royal Empire Premium is a short 9-minute drive from Siem Reap (REP-Siem Reap Intl.) and 19 minutes' walk from Cambodian Cultural Village.

Reviews

8.0

Very good

7.8/10

Cleanliness

7.8/10

Staff & service

7.5/10

Property conditions & facilities

Reviews

4/10 Fair

Horrible experience
Most unpleasant experience ever. The front desk tried to trick us by giving twin beds set together instead of of our booking for king beds. First they said no more king beds, then I demanded for the reservation I made. Front desk staff was rude. Hotel is not maintained. They have 2 breakfast buffets. One for Chinese and another for the rest. I don’t understand that. I think this hotel is good for Chinese travelers. But hotel staff are very demanding as if they are giving rooms for free. Breakfast is not good unless u like to have omelet everyday. I think the management have completely neglected the hotel maintenance. Wonder how they have got 4.5 star rating by Hotels.com
Ishan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Facilities: Outstanding; Value: Fantastic; Service: Remarkable, Excellent CS; Cleanliness: Spotless; Food at the restuarant is costly.
Verified Wotif guest review

8/10 Very good

Facilities: Unpretentious; Value: Affordable; Service: Courteous; Cleanliness: Neat; Could not find any material on Tourist Guides in the hotel.
Verified Wotif guest review

10/10 Exceptional

Exotic, excellent swimming pool and well localised
We had some difficulties with the breakfast, too different.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

酒店房間收不到Wifi 而且冷氣要頗長時間才冷,可能因為柬埔寨本身太熱 但整體來說可以接受
Verified Hotels.com guest review

8/10 Very good

フレンドリーなホテル
年末年始に家族で3泊しました。 スタッフがみんなフレンドリーで、快適なホテルライフでした。 部屋も清潔で、ベッドもちょうどいい硬さです。 朝食メニューは、ブッフェスタイルで、種類も多く、朝から食べ過ぎました。
Verified Expedia guest review

8/10 Very good

친절한 직원들♥
두번씩이나 숙박했으면서 늘 느껴던점은 직원들의 친절하다는점이다 다만 한국어 할수있는 직원없어서 아쉽다
Verified Hotels.com guest review