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Hotel East 21 Tokyo

Photo gallery for Hotel East 21 Tokyo

Exterior
Seasonal outdoor pool
Down duvets, desk, blackout curtains, iron/ironing board
Lounge
View from room

Overview of Hotel East 21 Tokyo

Hotel East 21 Tokyo

4.0 star property
4-star hotel with 4 restaurants, near Kiyosumi Garden

9.0/10 Superb

1,002 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Refrigerator
Map
6-3-3 Toyo, Koto-ku, Tokyo, Tokyo-to, 135-0016

Guests rated this location 7.6/10 - Good

Main amenities
  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Breakfast available
  • Free train station drop-off
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • 7 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Koto
  • Tokyo Skytree - 5 min drive
  • Tokyo Bay - 7 min drive
  • Sensō-ji Temple - 6 min drive
  • Toyosu Market - 7 min drive
  • Tokyo Imperial Palace - 6 min drive
  • Tokyo International Forum - 16 min drive
  • Tokyo Big Sight - 7 min drive
  • Nippon Budokan - 7 min drive
  • Tokyo Dome - 20 min drive
  • Rainbow Bridge - 17 min drive

Getting around

  • Tokyo (HND-Haneda) - 28 min drive
  • Tokyo (NRT-Narita Intl.) - 44 min drive
  • Kinshicho Station - 3 min drive
  • Etchujima Station - 3 min drive
  • Kameido Station - 3 min drive
  • Toyocho Station - 7 min walk
  • Kiba Station - 14 min walk
  • Sumiyoshi Station - 21 min walk
  • Airport shuttle (surcharge)
  • Free train station drop-off

Restaurants

  • サイゼリヤ - 1 min walk
  • はなまるうどん - 2 min walk
  • カクテルラウンジ パノラマ - 1 min walk
  • すき家 - 5 min walk
  • ゆで太郎東陽5丁目店 - 4 min walk
Map

About this property

Hotel East 21 Tokyo

Putting you within a 10-minute drive of Tokyo Skytree and Sensō-ji Temple, Hotel East 21 Tokyo offers an airport shuttle (available at scheduled times) for JPY 1000 per person. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Brasserie Harmony, one of 4 restaurants, which serves French cuisine and is open for breakfast, lunch and dinner. This upmarket hotel is also within a short drive of Tokyo Imperial Palace and Tokyo Bay. Fellow travellers love the nearby shopping and comfortable guest rooms. Public transportation is only a short walk: Toyocho Station is 7 minutes and Kiba Station is 14 minutes.

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 394 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Check-in times vary by room type. Guests booked in room types indicating 9 PM check-in should arrive at that time.
  • Children under 3 years old are not permitted in the seasonal outdoor garden pool.
  • Meals are not included in the room rate for children ages 6 and younger included in the reservation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (aged 6 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (JPY 1500 per night; includes in/out privileges)

Transfers

  • Airport shuttle from 8:00 AM to 4:00 PM*
  • Free train station drop-off from 7:00 AM to noon

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • 4 restaurants
  • Bar/lounge
  • Coffee shop
  • Shared microwave
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping

Working away

  • 7 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Accessible airport shuttle

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Electronic bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping

Special features

Dining

Brasserie Harmony – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
Toen – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Sazanka – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Kiba Teppanyaki – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Un Bakery Shop – This café only serves light fare. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately JPY 3050 for adults and JPY 1500 for children
  • Airport shuttle service is offered for an extra charge of JPY 1000 per person (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 6 and 12 costs JPY 500 (one-way)

Parking

  • Self-parking costs JPY 1500 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for an extra charge
  • The seasonal pool is open from July to September
  • Guests under 18 years old are not allowed in the health club or fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

<p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p>Only registered guests are allowed in the guestrooms.</p> <p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards and cash.</p>
For the comfort of guests using the public bathing areas and other public facilities, this property does not permit guests with tattoos to use the facilities.
Health club facilities (pool, fitness center, sauna, spa tub) are available only to members (surcharge). Guests who wish to access these facilities must pay an initial health club member fee as well as the yearly membership fee. Non-members are not permitted to use the health club facilities.

Also known as

East 21 Tokyo
Hotel East 21 Tokyo
Tokyo East 21
Tokyo East 21 Hotel
Hotel East 21
East 21 Tokyo Koto
East 21 Tokyo Hotel
Hotel East 21 Tokyo Japan
Hotel East 21 Tokyo Hotel
Hotel East 21 Tokyo Tokyo
Hotel East 21 Tokyo Hotel Tokyo

Frequently asked questions

Does Hotel East 21 Tokyo offer free cancellation for a full refund?
Yes, Hotel East 21 Tokyo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel East 21 Tokyo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel East 21 Tokyo?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel East 21 Tokyo?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel East 21 Tokyo?
Yes. Self-parking costs JPY 1500 per night.
Is an airport shuttle service offered by Hotel East 21 Tokyo?
Yes, an airport shuttle is available from 8:00 AM to 4:00 PM at scheduled times. The charge is JPY 1000 per person one-way.
What are the check-in and check-out times at Hotel East 21 Tokyo?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM.
What is there to do at Hotel East 21 Tokyo and nearby?
Hotel East 21 Tokyo has a seasonal outdoor pool.
Are there restaurants at or near Hotel East 21 Tokyo?
Yes, there are 4 on-site restaurants, featuring French cuisine.
What's the area around Hotel East 21 Tokyo like?
Hotel East 21 Tokyo is in Koto, a short 7-minute walk from Toyocho Station and 14 minutes' walk from Tokyo Museum of Contemporary Art.

Reviews

9.0

Superb

9.0/10

Cleanliness

9.1/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Shigeyo, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kum Fei, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a very pleasant stay at Hotel East 21. The hotel staff is very friendly, and helpful in all ways. The hotel services are excellent. The rooms are clean and well-maintained. There are many affordable shops and restaurants around. Disneyland can be accessed with ease from their good neighbor bus. A hotel limousine to the airport also stops at the hotel lobby. This hotel is my go-to whenever I'm in Tokyo. Will definitely go back here.
katherine, 3-night family trip
Verified Expedia guest review

8/10 Very good

Central location - well-presented hotel. Helpful & friendly staff.
Peter, 10-night trip
Verified Wotif guest review

10/10 Exceptional

Staffs are very nice and courteous!
Venus, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Comfortable stay
I use the hotel with a certain frequency, it is a comfortable one. I would say it is not the best working desk. Kept clean , in order. In my case what I like the best is the setting around, supermarket, cafe, eateries. The not so good is th edistance from th emetro station but think that you are doing a good walking exercize and it should be fine.
wilson, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Should be the pool free.
Very convenient for shopping and dining.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Conveniently located close enough to the center of Tokyo and access to subways and bus-system, yet away from the extreme crowd of the city center with lots of green areas and numerous parks around.
Yukio, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Michael, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

This was a great hotel. It was clean and the staff is amazing, there are a lot of food options all around the hotel. I wish the pool had been open and I also wish the hotel was a little closer to the train stations.
Jesse, 5-night family trip
Verified Travelocity guest review