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Hepburn Spa Retreat

Photo gallery for Hepburn Spa Retreat

Exterior
Outdoor pool
Terrace/patio
Terrace/patio
King or Twin Retreat Villa | Egyptian cotton sheets, premium bedding, minibar, blackout curtains

Overview of Hepburn Spa Retreat

Hepburn Spa Retreat

5.0 star property
Luxury hotel with spa, near Hepburn Bathhouse & Spa

7.6/10 Good

48 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Refrigerator
The price is AU$391
Price available on 3/4/2023
Map
20-22 Mineral Springs Crescent, Hepburn Springs, VIC, 3461

Guests rated this location 9.9/10 - Exceptional

Main amenities
  • Air conditioning
  • Full-service spa
  • Garden
  • Limited hour front desk
  • Luggage storage
  • Massage/treatment rooms
  • Outdoor pool
  • Terrace
For families
  • Garden
  • Kitchen
  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Television

Room options

About this area

Getting around

  • Daylesford Station - 6 min drive
  • Musk Station - 9 min drive
  • Bullarto Station - 17 min drive

Restaurants

  • Rubens - 13 min walk
  • Harvest Cafe - 4 min drive
  • Cliffy's Emporium - 5 min drive
  • Pancho - 5 min drive
  • Koukla Cafe & Pizzeria - 5 min drive
Map

About this property

Hepburn Spa Retreat

When visiting Hepburn Springs, Hepburn Spa Retreat is a great choice to consider. Guests can go for a swim in the outdoor pool and visit the spa to be pampered with deep-tissue massages, body wraps or facials. A terrace and a garden are offered, and in-room conveniences at this luxurious hotel include fridges and microwaves.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 10 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 6:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 10:00 AM - 6:00 PM
  • The check-in location differs from the property location; to check in, go to Hepburn Bathhouse & Spa, Mineral Springs Reserve, Hepburn Spring
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free on-site self-parking

Property amenities

What to do

  • Golfing nearby

Services

  • Front desk (limited hours)
  • Luggage storage

Facilities

  • An outdoor pool
  • Built in 2013
  • Full-service spa
  • Garden
  • Massage/treatment rooms
  • Terrace

Languages

  • English

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • DVD player
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Dressing gowns
  • Electric kettle
  • Iron/ironing board
  • Minibar

Sleep well

  • Blackout curtains
  • Premium bedding
  • Soundproofed rooms

What to enjoy

  • Balcony
  • Fireplace
  • Private indoor hot tub

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Hairdryer (on request)
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Cookware, dishes and utensils
  • Dishwasher
  • Freezer
  • Full-sized fridge/freezer
  • Kitchen
  • Microwave
  • Oven
  • Stovetop
  • Toaster

More

  • Cleaning supplies

Special features

Spa

Hepburn Bathhouse & Spa has 18 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge of AUD 75 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hepburn Spa Retreat Hotel Hepburn Springs
Hepburn Spa Retreat Hotel
Hepburn Spa Retreat Hepburn Springs
Hepburn Spa Retreat
Hepburn Spa Retreat Hotel
Hepburn Spa Retreat Hepburn Springs
Hepburn Spa Retreat Hotel Hepburn Springs

Frequently asked questions

Does Hepburn Spa Retreat offer free cancellation for a full refund?
Yes, Hepburn Spa Retreat does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hepburn Spa Retreat?
As of 26 Mar 2023, prices found for a 1-night stay for 2 adults at Hepburn Spa Retreat on 3 Apr 2023 start from AU$391, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hepburn Spa Retreat?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hepburn Spa Retreat?
Yes, there's an outdoor pool.
Are pets allowed at Hepburn Spa Retreat?
Sorry, pets aren't allowed.
Is parking offered on site at Hepburn Spa Retreat?
Yes, there's free self parking.
What are the check-in and check-out times at Hepburn Spa Retreat?
You can check in from 3:00 PM - 6:00 PM. Check-out time is 11 AM. Late check-out is available for a charge of AUD 75 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Hepburn Spa Retreat and nearby?
Hepburn Spa Retreat has a spa and an outdoor pool, as well as a Turkish bath and a garden.
Does Hepburn Spa Retreat have rooms with private hot tubs?
Yes, each room has a private indoor hot tub.
Does Hepburn Spa Retreat have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, a toaster and cookware.
Does Hepburn Spa Retreat have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hepburn Spa Retreat like?
Hepburn Spa Retreat is in the heart of Hepburn Springs, a short 2-minute walk from Hepburn Bathhouse & Spa and 5 minutes' walk from Hepburn Mineral Springs Reserve.

Reviews

7.6

Good

7.2/10

Cleanliness

7.5/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

5 star hotel badly maintained
From the exterior, the villa looks good and even upon entering seeing the private jacuzzi feels good but once we start staying there, we find the place very poorly maintained. The light at our living was not working, the workman came with his boots on and step all over the carpet and floor. The jacuzzi in our room has a hole on the side cover by a foam board! This is supposedly a 5 star hotel, it is quite unacceptable! There is no staff to ask if our stay was good or not, the whole place is just managed by a staff who is the spa. It is very disappointing.
Hock Guan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ellysa, 2-night trip
Verified Expedia guest review

2/10 Poor

We were told 3 pm check in. At 3 30 pm upon being given a key we entered a messy yet to be cleaned facility No time could be ogives as to when it would be available. We cancelled our booking
Sharon, 1-night trip
Verified Lastminute guest review

10/10 Exceptional

Loved the privacy, the amenities, loved the room, loved the bathtub. Loved the staff and the hamper provided
Steve, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Romantic Get Away
My partner and I enjoyed a lovely stay. Really quiet, romantic and private. We loved the massive hot-tub!!! Would absolutely stay here again.
Edina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jasmine, 2-night trip
Verified Wotif guest review

8/10 Very good

High quality villa,luxurious shower,very comfortable bed. Gift pack of muesli,spa water and chutney a nice touch on arrival. Does need some touch ups as sink plug not working and walls need paint touch up.
julie and Reg, 2-night trip
Verified Hotels.com guest review

6/10 Good

Just a few problems with broken blinds and lack of tile strips and finishes. Broken blinds over bathing and showering area therefore should have been fixed before occupancy. As the broken pieces were on floor the staff would have been fully cognisant of these problems.
2-night family trip
Verified Wotif guest review

10/10 Exceptional

Beautiful views, luxurious spa bath, lovely atmosphere. Really comfy bed. Just took a little while to warm up when we first arrived.
2-night romance trip
Verified Wotif guest review

6/10 Good

Modern apartment that could have been far more worthy of its nightly rate if the rooms were serviced each day, the spa plug didn't leak causing water to spray across the room and heater in the spa worked. Quite a bit of mould in the shower that could be tended to. Foxtel did not work and when we arrived the room was like an ice box and we didn't want to get undressed to have a shower.
2-night romance trip
Verified Wotif guest review