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Mountain hotel with spa, near Island at Pigeon Forge
Best hotel experience we’ve ever had! We cannot wait to come back!
Feb. 19, 2021
First time staying here and we had an excellent stay. Convenient to everything we wanted…
Feb. 15, 2021
This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Valet parking costs USD 14.00 per day with in/out privileges
Upon completing the reservation, this hotel will charge for the 1st night's room and tax for any bookings where payment for the stay will be made on site instead of at the time of booking.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.This property accepts credit cards and debit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The perfect hotel. Loved everything about it. Can't wait to go back.
Linda, 1 night family trip, Feb. 15, 2021
Verified Hotels.com guest review
We absolutely loved everything. We had a room with a river balcony view it was perfect. The staff were all so friendly and helpful. We will definitely be back!!
Amanda, 3 night family trip, Feb. 7, 2021
Verified Hotels.com guest review
Very disappointed.I was looking forward my stay; however, I felt very uncomfortable and discriminated. My kid was playing in the lobby with my friend’s kids when an employee yelled at us that the hotel lobby “this is not a playground” in front of others guests. I didn’t like her comment, because the kids first are only 3, 5 and 9 years old and secondly they weren’t breaking anything, they were just playing around. I tried to ignore her sassy comment, however, she kept making little comments and I couldn’t hold in anymore, so I tell this employee the kids age so she understand it’s hard to keep toddlers to stay still, she tells me the lobby is for hotel guests, when indeed I’m a hotel guest. If they don’t want kids at the hotel then make it a only adult hotel. I was very disappointed specially the whole island it’s all about kids entrainment.
Yadimet, 1 night family trip, Feb. 7, 2021
Verified Hotels.com guest review
This hotel was absolutely fantastic! The staff were helpful with any request we had. Room service was the same price as in the restaurant. We will be staying here again this summer!
Kelly, 4 night family trip, Feb. 7, 2021
Verified Hotels.com guest review
Property was excellent. Used my earned discount with hotel.com but property still charged me the difference I received as a discount, I had to stop in and have them fix it. The person seemed not as knowledgeable about your process. Massage facility was nice, therapist left here phone in the room and it rang during my experience. Not happy about that.
1 night trip, Jan. 31, 2021
Verified Hotels.com guest review
The hotel was nice but obviously you have people drinking, the walls are way to thin. Every night up till about 2-3am we wpuld hear nonestop laughing and just loud behavior from the conjoining rooms and hallways. We stayed at the gatlinburg location and didnt have these problems.
Grace, 2 night trip, Jan. 29, 2021
Verified Hotels.com guest review
This was by far the cleanest place we have stayed in a long time. We will definitely be going back. The staff was super nice, always asking if we needed anything.
Emily, 2 night trip with friends, Jan. 27, 2021
Verified Hotels.com guest review
It is a beautiful hotel and very clean. We love that it is located on The Island.
Robert, 1 night family trip, Jan. 21, 2021
Verified Hotels.com guest review
Everything was great, from the moment we walked in. Sammy checked us in, and her attitude set the tone for a great stay.
RICHARD, 2 night trip, Jan. 19, 2021
Verified Hotels.com guest review
Clean, comfortable room. Excellent service.
Charles, 1 night trip, Jan. 7, 2021
Verified Hotels.com guest review