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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Royalton Riviera Cancun Resort & Spa - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with free water park and spa
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • very beautiful resort, modern facilities and friendly staffNov. 11, 2019
  • Absolutely fantastic. So clean and tidy and the staff are super friendly and helpful!Oct. 21, 2018

Royalton Riviera Cancun Resort & Spa - All Inclusive

from A$358
  • Suite, Multiple Beds, Ocean View
  • Executive Suite, Multiple Beds
  • Superior Room, 1 King Bed with Sofa bed
  • Superior Room, 1 King Bed with Sofa bed, Ocean View
  • Suite, Multiple Beds, Ocean View
  • Superior Room, Multiple Beds, Ocean View
  • Superior Room, 1 King Bed with Sofa bed
  • Superior Room, 1 King Bed with Sofa bed
  • Suite, Multiple Beds
  • Suite, Multiple Beds
  • Executive Suite, Multiple Beds, Ocean View
  • Superior Room, 1 King Bed with Sofa bed, Ocean View
  • Standard Suite, Multiple Beds
  • Suite, Multiple Beds
  • Superior Room, 1 King Bed with Sofa bed
  • Superior Room, 1 King Bed with Sofa bed
  • Suite, 1 King Bed with Sofa bed, Ocean View
  • Suite, Multiple Beds, Ocean View
  • Superior Room, 1 King Bed with Sofa bed
  • Suite, Multiple Beds, Ocean View
  • Suite, 1 King Bed with Sofa bed, Ocean View
  • Superior Room, 1 King Bed with Sofa bed

What’s around Royalton Riviera Cancun Resort & Spa - All Inclusive

Landmarks

  • On the beach
  • Cancun Country Club - 9.5 mi / 15.2 km
  • Ventura Park Cancun - 10.5 mi / 16.9 km
  • Puerto Morelos Town Square - 12.7 mi / 20.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

At a glance

Key facts

Size

  • 840 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 10 restaurants
  • 12 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fishing on site
  • Kayaking on site
  • Motor boating on site
  • Personal motorised watercraft on site
  • Playground on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Waterskiing on site
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Year Built – 2014
  • Lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 49-inch plasma TV
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.

Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Royalton Riviera Cancun Resort & Spa - All Inclusive’s small print

Also known as

  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun
  • Royalton Riviera Hotel
  • Royalton Riviera Hotel Cancun
  • Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
  • Royalton Riviera Cancun Puerto Morelos
  • Royalton Riviera Cancun Inclu

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

This property accepts credit cards and cash.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Royalton Riviera Cancun Resort & Spa - All Inclusive

  • Does Royalton Riviera Cancun Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Royalton Riviera Cancun Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Sorry, there's no onsite parking at Royalton Riviera Cancun Resort & Spa - All Inclusive.
  • Is there a pool at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 8 outdoor pools and a children's pool.
  • Are pets allowed at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there are 10 onsite restaurants, featuring international cuisine. Nearby restaurants include Los Caporales (6.9 mi), Bugambilias (7.4 mi), and Momo (7.4 mi).
  • Is there an onsite casino at Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
  • What is there to do near Royalton Riviera Cancun Resort & Spa - All Inclusive?
    Recommended spots to visit include Cancun Country Club (9.5 mi), Ventura Park Cancun (10.5 mi), and Puerto Morelos Town Square (12.7 mi).

Recent reviews

Very good 8.0 From 1,141 reviews

Poor 2.0
Hotel had damage due to hurricanes. Check in was so long and painful. Took over 2 hours. Wouldn’t give my family connecting rooms.
Lacy, us9 night family trip
Exceptional 10.0
Outstanding Hotel
Amazing Stay..nice rooms, great food, great service. Highly recommend
tanisha, us1 night trip
Very good 8.0
Great time, good food
The trip itself was amazing! The room service menu for non-Diamond Club is lacking. The buffet was amazing and the service at the swim up bars was over the top amazing! Henry is the best bartender ever!
Sacha, us3 night trip
Good 6.0
The property is nice and large. I won't mention any COVID or "COVID" related issues i had for obvious reasons. But some of the issues I had was I paid for a ocean view room and the view of the ocean was barely visible as there was another building covering the ocean. When we brought it up to the staff they said we could stay in another room for only a couple of days because they were at capacity which made no sense. I will pursue this with Expedia. Another big issue i had was there's two other areas in the hotel property for Diamond members which i don't believe there was any mention of on their website. So basically, half the hotel was blocked off to my family and I. The staff in the restaurants were not very attentive which i noticed other family units receive similar treatment. Overall, it was pleasant, the hotel is beautiful.
Dre, us7 night family trip
Exceptional 10.0
This resort is amazing. The grounds are beautiful and well maintained. The food was good, we enjoyed Hunter the steakhouse and the Japanese restaurant. Although a lot of other restaurants were close due to Covid, the food never runs out. There is always something to grab, specially around the pool in the afternoon. Look for Marcos, he was our pool side waiter through your entire stay, he’s excellent! Marcos always made sure we had everything we needed, wouldn’t even let us walk to the bar on our own. Henry and specially Roel by the splash pool bar, he makes excellent drinks! Also, Eduardo and Manuel at the buffet and sometimes at the Caribbean restaurant, they will make sure you get 5 star service I promise you! Overall the staff here was my favorite part of my stay. They work extremely hard to provide you with the best service you can get. I will be coming back to this resort for sure.
Diana, us5 night romance trip
Exceptional 10.0
The hotel was amazing, the food was great !! Even though all restaurants weren’t opened, the treatment was amazing staff amazing, Eduardo our butler was exceptional and a waiter call Saul from the diamond club at the buffet and el dorado restaurant was amazing made us feel special . Bartenders at every bar was amazing, our cleaning room staff was amazing. People tip the staff !!!! I saw so many rude demanding people and not even a dollar was left for Them .we are planning to go back if it was amazing with half of the hotel closed imagine it fully operational.
Yandy, us8 night romance trip
Very good 8.0
Clean and safe. Beautiful views of the beach which be the way is not swimable however they have many pools which were nice. Food was as okay. We were in the “diamond club” but there were no added perks other than having a separate section on the resort. Our butler
us4 night trip
Poor 2.0
RESORT ITS SELF IS OVER RATED STAF IS NOT HELPFULL AT ALL I WAS PUT IN ROOM WHERE WHEN IT RAINED LIKED WATER FROM KENLIGHTS AND IT TOOK WHOLE DAY TO RELOCATE ME AND MY FAMILY TO DIFFERENT ROOM STAF WAS WEARY UNHELPFUL OVERALL EXPIRIENCE NOT SATISFYING AT ALL AND I WOULDNT RECOMEND IT AND I REARLY LEAVE REVIEWS
Izudin, us7 night family trip
Very good 8.0
Our first day was very disappointing starting with check in. We booked 2 queen beds and they kept trying to give us a king bed. We had to wait a couple of hours to have the rm of choice available since it wasn’t quite check-in time. We loved our rm until we noticed dried drops of blood on the floor, & on the cushion of one of the benches, brown stains in tub, and dirty sheets on one of the beds. We contacted housekeeping who sent someone to clean the tub and the stains weren’t able to come off. We were told that we couldn’t get another rm because they were booked & had to see the following day. Housekeeper cleaned the rm again this time cleaning the floor, changing linen, and replaced the bench. Our first day was horrible as we had to continuously call for things to be done that should’ve been done as each rm supposed to be thoroughly cleaned and sanitized. As for service, some servers were great and very friendly while others were rude and unhappy. Overall experience was good after the first day. The spa is absolutely amazing! Good food choices throughout the resort. We didn’t use the other pools because we had a swim up pool outside of our rm that we used, but their are many options for pools and not crowded.
Reese, us4 night trip with friends
Exceptional 10.0
Our stay at the Royalton Riviera was a 10 out of 10. We travel often and have stayed at many hotels & Airbnb’s. We did not know what to expect due to the pandemic but it was a great experience. You can truly feel every single resort staff member genuinely going above and beyond to welcome you and cater to your needs. All staff wore mask at all times and kept everything very cleaned. The restaurants followed guidelines and the food was always fresh and plentiful. The swim out room was just perfect as we hope to remain social distance most of the time yet all pools were easily accessible and to min capacity anyways. Housekeeping came daily at around the same time and room service was impeccably delivered as well. I am glad we decided to take a chance as it turned out to be just fine. I am happy to support tourism to Cancun and the amazing people that depend on our visits to have a job. The staff truly show how much they appreciate having guests to protect their jobs. It was evident and exceptional. Thank you Royalton
Dayana, us7 night romance trip

Royalton Riviera Cancun Resort & Spa - All Inclusive