7 Falls Apartments

the staying was good, we had a 3 floors town-house with 4 bedrooms, decoration is quite new and modern, rooms are very clean, just we hoped it was with sea view balcony but not, well it's not a problem since we arrived there late at night so even with sea view we couldn't see nothing. but WI-FI connection was poor.

Saw this apartment on hotels.com and it looked promising with the images posted and most of the reviews were relatively good. Although we read some really bad reviews on the apartment, we thought we weren’t be so “lucky”. Little did we know we fell into the trap. PLEASE DO NOT TRY YOUR LUCK! Firstly, the room wasn’t cleaned properly and there were rubbish lying on the toilet floor. Secondly, the face towels were clearly with stains. When we feedback to the housekeeping and asked for new towels, they questioned us whether we had used the towels instead. How well are the housekeeping team trained to question back the guest and didn’t feel apologetic at all! Thirdly, there was only one roll of used toilet paper for 7 persons. There was no extra toilet papers stocked up in the apartment. What’s worse was the hot water that ran out half way while bathing. Mind you, it’s winter and freaking cold at night and all we want is to have a warm bath. After attempting to call the housekeeping for several times and they finally picked up, they simply said they have never experience it and hang my call without providing any solution to help. We called again for assistance as the hot water didn’t come back and they just replied “there’s nothing we can do. Please don’t call us again”, and hang up. There were clearly other apartments which are not taken and they did not offer us to change apartment or to provide any form of assistance. THIS IS TOTALLY UNACCEPTABLE.

The apartment was in a good location and value for money. Wif-fi was not great (intermittent & you had to get new codes every 2 days) and the equipment was a little sparse, but overall we enjoyed our stay.