7 Falls Apartments

Our stay at this place was shockingly horrible. We booked an overnight stay to rest after our drive back from the 12 Apostles. 30 mins in at around 7:30 pm the power went off just for 7 Falls Apartments units. The power was on for everyone else. It was freezing cold and a complete blackout. The power was restored 2 hours later only to go off again after 10 minutes. First time I didn't say anything but after the 2nd time I got worried what would happen the rest of the night. Went to confront the managers and their best solution was 'don't turn on too many lights and hope that the power doesn't go off again'. The units have an electrical problem and the best solution offered was suck it up after paying $400 a night for 'luxury'accommodation. When I said that wasn't good enough the managers became shockingly aggressive and rude. They threatened to turn off all power themselves so we would be in the cold all night and then actually followed through with this immediately. Then the other one started yelling that we had 30 minutes to pack our belongings and get out. A very scary and shockingly horrible experience. No refund was given and we had to vacate the unit in the middle of the night with nowhere else to stay. Our group was comprised of a 1 year old, 7 year old and 12 year old and this is how they treat us. Stay away from this place until they fix their electrical problems and change the managers.

the staying was good, we had a 3 floors town-house with 4 bedrooms, decoration is quite new and modern, rooms are very clean, just we hoped it was with sea view balcony but not, well it's not a problem since we arrived there late at night so even with sea view we couldn't see nothing. but WI-FI connection was poor.

Saw this apartment on hotels.com and it looked promising with the images posted and most of the reviews were relatively good. Although we read some really bad reviews on the apartment, we thought we weren’t be so “lucky”. Little did we know we fell into the trap. PLEASE DO NOT TRY YOUR LUCK! Firstly, the room wasn’t cleaned properly and there were rubbish lying on the toilet floor. Secondly, the face towels were clearly with stains. When we feedback to the housekeeping and asked for new towels, they questioned us whether we had used the towels instead. How well are the housekeeping team trained to question back the guest and didn’t feel apologetic at all! Thirdly, there was only one roll of used toilet paper for 7 persons. There was no extra toilet papers stocked up in the apartment. What’s worse was the hot water that ran out half way while bathing. Mind you, it’s winter and freaking cold at night and all we want is to have a warm bath. After attempting to call the housekeeping for several times and they finally picked up, they simply said they have never experience it and hang my call without providing any solution to help. We called again for assistance as the hot water didn’t come back and they just replied “there’s nothing we can do. Please don’t call us again”, and hang up. There were clearly other apartments which are not taken and they did not offer us to change apartment or to provide any form of assistance. THIS IS TOTALLY UNACCEPTABLE.

The apartment was in a good location and value for money. Wif-fi was not great (intermittent & you had to get new codes every 2 days) and the equipment was a little sparse, but overall we enjoyed our stay.