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1 room, 2 adults

Mercure Pattaya Ocean Resort

4-star4 stars
463/100 Moo 9, Nongprue, Banglamung, Pattaya, Chonburi, 20150, Thailand

4-star hotel with free water park, near Art in Paradise
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Beach
Beautiful beach
Service
Fantastic service
Comfort
More comfort would be nice

Mercure Pattaya Ocean Resort

from A$114
  • Deluxe Room, Ocean View
  • Deluxe Room, Ocean View
  • Superior Room
  • Suite, Ocean View
  • Superior Room

What’s around Mercure Pattaya Ocean Resort

Top spots nearby

Recommended by this property

  • Tiffany's Show (2-minute walk)
  • Art in Paradise (2-minute walk)
  • Terminal 21 Pattaya (4-minute walk)
  • Hard Rock Cafe (10-minute walk)
  • Pattaya Beach Road (13-minute walk)
  • Bangkok Pattaya Hospital (21-minute walk)
  • Walking Street (28-minute walk)
  • Pattaya Floating Market (9.1 km)

Getting around

  • Bangkok (BKK-Suvarnabhumi Intl.) - 92 min drive
  • Utapao (UTP-Utapao Intl.) - 52 min drive
  • Pattaya Station - 15 min drive
  • Pattaya Tai Station - 18 min drive
  • Bang Lamung Station - 25 min drive

At a glance

Key facts

Hotel size

  • This hotel has 210 rooms
  • This hotel is arranged over 16 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach towels
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Playground on site
  • Free water park access
  • Waterslide
Working away
  • Business centre
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2014
  • Lift
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • Thai

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Mercure Pattaya Ocean Resort’s small print

Also known as

  • Mercure Pattaya Ocean Resort
  • Mercure Pattaya Ocean Resort Hotel
  • Mercure Pattaya Ocean Resort Pattaya
  • Mercure Pattaya Ocean Resort Hotel Pattaya
  • Mercure Ocean Resort
  • Mercure Pattaya Ocean
  • Mercure Ocean
  • Mercure Pattaya Ocean Pattaya

Policies

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: THB 1000.00 per night

Optional extras

Rollaway beds are available for THB 1118.15 per day

Buffet breakfast is offered for an extra charge of THB 412 for adults and THB 206 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very good 8.2 From 617 reviews

Exceptional 10.0
Room is clean. Hotel confirm my request for inter connect room, I am living with other family, its great and the kids are so happy. And the location is perfect, nearby with food and shopping and Big C. And very good pool and my kids enjoy the jump and slide. Also with 7-11 just opposite open 24 hours. Highly recommended for stay.
cn4 night family trip
Good 6.0
View & water park were great, everything else, no.
Pattaya was the end of our trip, having spent most of our time in Bangkok. Our hotel stay in Bangkok was wonderful so we had high hopes for this hotel and were sadly disappointed. When we booked the room we requested a crib for our 13 month old. The hotel in Bangkok had the crib ready to go when we checked into the room. This hotel did not provide the crib or tell us at check-in that we wouldn't have one. We brought our pack-n-play just in case the hotels couldn't accommodate us so it wasn't a big issue but they could have at least mentioned it at check-in time. Staff friendliness was hit or miss although the water park staff were wonderful and the bed could have been a bit more comfortable to make sleeping easier. On our second day at the hotel we put the do not disturb sign on the door. They came in and fixed up the room anyway while we were out. Again, not a huge deal but I would have made sure that important things such as our passports weren't in such a visible area. The good things: the water park was fantastic and my husband and I had a blast playing with our son there. We paid for a view of the city and ended up with a view of the city and river, a great view during the day and night. Overall, if you don't have kids I would skip this hotel but with kids it may be worth it.
H, usOther trip
Poor 2.0
Horrible wouldn't recommend
This hotel let other people check in and when we went to check in they told us that we had to wait until two (even though we called to make sure we could check in early with two infants and they said ok). It had a beautiful but small infinity pool but were kicked out of the pool because you cannot wear anything other then a swimsuit in the pool( even if you want to coverup). Then we had the free breakfast which wasn't good at all and didn't have many vegetarian options so we brought our own food later and called to ask the hotel if they could heat it up and they said yes and when we arrived downstairs they told us they couldn't warm the food and we were not able to bring it into the restauarant to even ask about warming it. We then spoke to the food and beverage manager to complain about wearing cover ups and clothes at the pool ( modesty) and about the warming up of the food and he laughed at our concerns. He was completely unprofessional and rude. We tried to speak to another manager at the hotel and they didn't do anything at all. Overall this hotel was horrible and I wouldn't go back due to all the inconviences they caused my family on our vacation. It was the first mercure hotel I'd stayed at because I've heard good reviews but this first impression was horrible and was enough to be the last.
usOther trip
Poor 2.0
Very terrible!!!!!
The worst hotel !! It took a long time to check in. There were many hairs on the floor and sink in my room. I did not have a slipper in the room and asked information by phone. It did not come even after 20 minutes. I called again. Eight minutes later. Somebody brought a dirty slippers. There was a worm inside. I called to collect them, but no one came. I went down to the lobby and told the manager. I changed the room. I came to the room to take my baggage, and suddenly there was a new slipper. It was annoying. The refrigerator is not cool. There is a cockroach on the balcony. Breakfast is terrible. The birds came and ate the food. I told the staff bit they Ignored. It looks clean on the 5th floor, but if you look at the water, there are so many white objects that. 완전 별로임. 비추. 시계적으로 있는 체인 호텔이라 믿고 예약함 다른곳에도 머물다가 여기로 옮김,,파타야에서만 4번째호텔인데 제일 별로이고 제일 거지같은 호텔임,, 비슷한 가격대 좋은 호텔 주의에 많으니 다른곳 가길 바람. 체크인 부터 짜증났음 시간도 오래걸고 방에 들어오니 바닥에 머리카락 뭉치,, 세면대에 머리카락 뭉치.. 그냥 넘어 려고 했음. 실내 슬리퍼가 없어 전화해서 요청함. 20분이 지나도 안옴. 다시 전화함. 8분뒤 옴. 슬리퍼 누가 신건거 가져온건지 앞뒤로 u자로 구부러져있고 더러움.. 안에는 벌레있음.. 전화해서 말하고 수거해가라함.. 안옴.. 로비로 내려감 매니져에게 상황을 말함.. 방을 바꿔줌. 방을 옮기기 위해 짐 가지러 방에오니 갑자기 비닐씌워진 새 슬리퍼가 놓여졌음.. 처음부터 그냥 누가 신던거 준거임.. 화가났지만 참음 방옮김.. 냉장고 하나도 안시원함. 발코니엔 바퀴벌레 있음 하,,, 조식 먹을것도 없고 오물렛도 안에는 전혀 익지 않은거 주고 야외테이블엔 새 천국임.. 음식 퍼놓고 물 가지러 간사이 새들이 와서 음식 먹고있음, 새가 오는건 어쩔수 없지만 야외 전용 직원이 있으면 왔다갔다하면서 빈 그릇만 바로 치워도 괜찮을 건데 직원에게 말해도 무시함. 사람들 밥먹고 가면 바로 치워지지 않아 새들이 와서 파티하고 있음.. 5층 수영장 보기엔 깨끗해 보이지만 물 보면 하얀 이물질 정말 많음 육안으로도 보임.. 정말 그지같곳
Hyeyoung, kr2 night trip
Very good 8.0
hotel is fine overall; except for the reception.
I booked 4 two signle beds rooms. Hotel reception told me they only have one room with two single beds and can only gave me other 3 rooms with double beds. I have to wait for another 40 minutes if I insist my requests. I arrived by almost 4 PM by the way. I was told that this is their hotel's internal policy, which is I understand, they have this, you as customer, take it. You have questions, this is our policy. It looks funny to me but maybe this is truth. The reception is overall a bad time I spent in the hotel. It is pretty long. I understand that we have 8 people. The reception guy does not know the basic rule which is, when you talk to people, you need to look at them, moreover, I am the customer. I felt that is a bit rude. Hotel is fine overall.
PENG, cn1 night family trip

Mercure Pattaya Ocean Resort

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