Pristine Bay Resort

The stay was good. Little confusion on check in 7 problem with internet & phone but was remedied.

This property is in foreclosure. Managers are definitely not the best Probably they don’t care Since the property is in foreclosure.

I liked nothing the stay was a disaster. There were no wash clothes, bed bugs and etc.

My family travelled down to Roatan for a wedding, luckily not on this property. We checked in and there were some glitches but nothing uncommon. We headed right down to the beach and was eaten alive by sand fleas. No one at the front desk warned us to put on bug spray. Back in the villa the safe was broken, stuck open and beeping loudly. It took them 3 days to fix it. The kitchen had a constant puddle of water from the dishwasher, the blinds were broken, the villa pool was was missing a lot of tiles, there were chicken bones scattered throughout the main pool, and local protestors at the front gate about not getting paid by the hotel. But here is the funny, not so funny one! We asked the front desk for more toilet paper and it took them over 48 hours and multiple increasingly distressed phone requests to bring some. They did eventually bring 2 rolls for a 3 bathroom house with 7 people, at the end of the following day. It was such a joke! We changed villas the last day after my wife’s family left. Gained access at 11am and asked for a key to lock up and go into town, we were told several times that it would be just 5 minutes, it took them 8 hours to get us a key. I was lied to and told multiple excuses finally finding out that a person from housekeeping had it in town. As we crawled into bed that night we noticed blood on the duvet, absolutely disgusting! And to top it all off we were woken by construction at 5 am the last day. This is not a 4 star!

Great location very private Only complaint no Housekeeping

it is very sad i was unhappy for all my stay they should close this resort and do new management thank you

One of the best, if not the best villa resort on the island. I would definitively stay again. From a business standpoint, it would be beneficial to provide all-inclusive options for guests and in room minibar. Also, the pool was not heated but who cares when its over 88 degrees outside and the view is beautiful.

The location was the best, the villas luxurious and clean, the service was a bit slow

Excellent location, luxury and cleanest. Extremely comfortable.

The views here are amazing! The staff was all very nice and the pool bar staff was exceptional. We didn’t spend much time at the beach but it was mice there too. We stayed in the villas. The villa needed power washed out by our pool area and the pool could use some cleaning and tile repair. Our dryer didn’t work but that wasn’t that big of a deal. We let them know and they offered to have our clothes laundered for us. We would stay here again!