Guests
All properties in Santiago de Surco, Lima Region, Peru

El Polo Apart Hotel & Suites

4-star hotel in Santiago de Surco with restaurant and bar/lounge

  • Free WiFi and free parking
From
A$163

Image gallery

  • Deluxe Suite, 2 Double Beds - Living Room
  • Deluxe Suite, 2 Double Beds - Living Room
  • Grand Suite - Living Area
  • Deluxe Suite, 2 Double Beds - Living Area
  • Deluxe Suite, 2 Double Beds - Living Room
Deluxe Suite, 2 Double Beds - Living Room. Image 1 of 38.
1 / 38Deluxe Suite, 2 Double Beds - Living Room
Av. La Encalada #1515, Santiago de Surco, 33, Lima, Peru
8.0.Very good.
  • Stayed here at the peak of the pandemic because of the location. Very clean. Hotel was…

    Apr. 4, 2020

  • It was good but the desk refused to give us a receipt for the vat tax. Other than that a…

    Jan. 2, 2020

See all 33 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser
  • Free WiFi
  • Free parking
  • Airport transfer
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 60 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Airport shuttle
  • Childcare

For families

  • Cots/infant beds (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Television
  • Free toiletries
  • Garden

What’s around

  • United States of America Embassy Lima - 2 min walk
  • Gold Museum - 12 min walk
  • Jockey Exhibition Center - 24 min walk
  • Jockey Plaza - 27 min walk
  • University of Lima - 27 min walk
  • Divercity Theme Park - 33 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Premium Room
  • Deluxe Suite, 2 Double Beds
  • Senior Suite, 1 Queen Bed
  • Deluxe Suite, 1 King Bed
  • Senior Suite, 2 Double Beds
  • Grand Suite

Location

Av. La Encalada #1515, Santiago de Surco, 33, Lima, Peru
  • United States of America Embassy Lima - 2 min walk
  • Gold Museum - 12 min walk
  • Jockey Exhibition Center - 24 min walk

What’s around

Landmarks

  • United States of America Embassy Lima - 2 min walk
  • Gold Museum - 12 min walk
  • Jockey Exhibition Center - 24 min walk
  • Jockey Plaza - 27 min walk
  • University of Lima - 27 min walk
  • Divercity Theme Park - 33 min walk
  • Friendship Park - 2.6 mi / 4.2 km
  • Loma Amarilla Ecological Park - 3 mi / 4.8 km
  • Museum of the Nation - 3 mi / 4.9 km
  • Lima Convention Center - 3 mi / 4.9 km
  • Miraflores Central Park - 4.9 mi / 7.9 km

Getting around

  • Jorge Chavez Intl. Airport (LIM) - 43 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 60 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Free use of nearby fitness centre

Working away

  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 700
  • Conference space size (meters) - 65
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 2
  • Year Built – 1998
  • Lift
  • Safe-deposit box at front desk
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Turndown service

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Polo Bistro - This restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Small print

Also known as

  • El Polo Apart Hotel Surco
  • El Polo Apart Hotel
  • El Polo Apart & Suites
  • El Polo Apart Hotel Suites
  • El Polo Apart Hotel & Suites Hotel
  • El Polo Apart Hotel & Suites Santiago de Surco
  • El Polo Apart Hotel & Suites Hotel Santiago de Surco
  • El Polo Apart Surco
  • El Polo Apart
  • El Polo Apart Hotel And Suites
  • El Polo Apart
  • El Polo Apart Hotel Suites

Optional extras

Late check-out can be arranged for an extra charge (subject to availability)

Facility access costs USD 10 per person, per day

Rollaway beds are available for USD 44 per night

Buffet breakfast is offered for an extra charge of USD 16.40 for adults and USD 16.40 for children (approximately)

Cribs/Infant beds are available for USD 40 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 40 per person (one-way)

Airport shuttle service for children costs USD 40 (one-way)

Dial-up Internet access is available in guestrooms for an extra charge

Area shuttle service is offered for an extra charge

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • The national sales tax (18%) may be charged upon check-out to residents of Peru regardless of length of stay, and non-residents staying in the country for 60 consecutive days or more. Travelers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, El Polo Apart Hotel & Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in is available.
  • Yes, Polo Bistro offers international cuisine. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Polo Marino (3-min walk), Kilo (8-min walk), and La Preferida (8-min walk).
  • Yes, an airport shuttle is available. The charge is USD 40 per person one-way.
  • El Polo Apart Hotel & Suites has a garden.
8.0.Very good.
  • 10.0.Exceptional

    very good location if you are going for a business trip. Traffic is very tedious in Lima so you need to stay close to your meetings

    3 night business trip, Sep. 15, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Didn’t like the fact that taxes where not included in the price, had to pay them after checkout.

    1 night business trip, Aug. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very clean and very kind people that work there. Right next to US Embassy.

    Sean, 1 night trip, Jul. 11, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The staff was very friendly and helpful. The location was perfect for our needs

    1 night trip, Jun. 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The food is amazing. Try the Polo Salad! It is excellent!

    2 night trip, May 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location, large and clean rooms, friendly staff.

    1 night business trip, Nov. 13, 2018

    Verified Expedia guest review

  • 6.0.Good

    Business Stay

    This was an Ok stay in a hotel that is busy going through an upgrade- I stayed in one of the new rooms and this was very comfortable. Breakfast is nothing special, but no complaints either.

    Christo, 5 night business trip, Oct. 19, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    Tipo de Servicio

    Servicio Regular

    Luis, 1 night business trip, Aug. 17, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Problema con servicio de Internet

    Buena atención solo lamentable el servicio de internet presentó problemas casi todo el día

    Luis, 2 night business trip, Aug. 15, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    NUNCA UTILICE ESTA RESERVACION POR EL COVID-19 Y HOTELS.COM NUNCA ME REALIZO LA DEVOLUCION DEL PAGO REALIZADO....MUY MAL SERVICO DE HOTELS.COM

    Marco, 2 night business trip, Mar. 22, 2020

    Verified Hotels.com guest review

See all 33 reviews