The foods and the ski hire basically saved the whole hotel. The people at the reception didn’t do anything to help us and clearly expressed they didn’t want to involve in anything more complicated than showing us the dining hall.
1. Transportation: we asked if they can assist us in booking a transportation to the airport. They immediately refused, “We don’t do that here” even after we explained the mobile service didn’t work in the area, and after acknowledging that they still replied, “You can go up to Perisher”. We also told them we didn’t drive they said they didn’t do that here.
2. I have a small wound that needed to be cleansed so we asked if they have a first aid kit or help us in some way. Both of them replied, “We have the kit but we’re not allowed to give you anything.” and offered no further explanation. A young staff told us to go to the pharmacy in town and again we said we didn’t have a car and it’s already 8PM so no shuttle to Perisher. She repeated, “Oh ok we are not allowed to give you anything”
3. We needed to cash out and fully understand the maximum is $100/time/person. So we, a group of 5 adults with 5 cards, asked if we could cash out $300, they refused, “We can’t let you do that”. So we couldn’t even get $100.
Even the drivers were more helpful to us. We never asked for anything out of order or illegal but they treated us as if we violated some laws. Is this racist, because I saw them help other families, or simply unhelpful, we never know?