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Shangri-La The Shard, London

Riverfront hotel with indoor pool, near Borough Market

  • Free WiFi

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  • Shangri-La The Shard, London
  • Shangri-La The Shard, London
  • Pool
  • Pool
  • Shangri-La The Shard, London
Shangri-La The Shard, London. Image 1 of 139.
1 / 139Shangri-La The Shard, London
  • Really makes sure that all guests are content, very friendly, helpful, attentive,

    Jul. 5, 2019

  • Amazing staff and service, the facilities and view are also worth the stay

    Mar. 16, 2019

See all 595 reviews

Official standards

This property advises that it adheres to Shangri-La Cares (Shangri-La) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Dining options
Transport options
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking

Property highlights

Main amenities

  • 202 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center

What’s around

  • In London City Centre
  • Borough Market - 4 min walk
  • Tate Modern - 15 min walk
  • Tower of London - 16 min walk
  • London Bridge - 20 min walk
  • St. Paul's Cathedral - 22 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, City View
  • Iconic City View Room - 1 King
  • Premier Room, 1 King Bed, City View
  • Premier Room, 2 Single Beds, City View
  • Premier Shard Room King
  • Superior Shard Room - 1 King
  • Premier Shard Suite
  • Iconic Shard Suite
  • Suite (Southwark)
  • Suite (Westminster)
  • Suite (London)
  • Suite (Shangri-La)
  • Deluxe Room, 2 Single Beds, City View
  • Premier Room, 2 Single Beds (Shard)
  • Superior Room, 2 Single Beds (Shard)
  • Room, 2 Single Beds, City View (Iconic)


  • In London City Centre
  • Borough Market - 4 min walk
  • Tate Modern - 15 min walk

What’s around


  • In London City Centre
  • Borough Market - 4 min walk
  • Tate Modern - 15 min walk
  • Tower of London - 16 min walk
  • London Bridge - 20 min walk
  • St. Paul's Cathedral - 22 min walk
  • London Dungeon - 32 min walk
  • Big Ben - 36 min walk
  • HMS Belfast - 7 min walk
  • Globe Theatre - 11 min walk
  • O2 Arena - 6.6 mi / 10.6 km

Getting around

  • Heathrow Airport (LHR) - 58 min drive
  • London City Airport (LCY) - 30 min drive
  • Gatwick Airport (LGW) - 82 min drive
  • Luton Airport (LTN) - 51 min drive
  • Stansted Airport (STN) - 46 min drive
  • London Bridge Station - 1 min walk
  • London Cannon Street Station - 13 min walk
  • London Fenchurch Street Station - 18 min walk
  • London Bridge Underground Station - 2 min walk
  • Borough Underground Station - 9 min walk
  • Monument Underground Station - 12 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 202 rooms
  • This hotel is arranged over 19 floors


  • Check-in time 4:00 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Airport shuttle (available 24 hours)*


  • Onsite self parking (GBP 55.00 per night)
  • Onsite valet parking (GBP 55.00 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Free bicycles on site
  • Segway rental/tour nearby

Working away

  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 2335
  • Conference space size (meters) - 217


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter


  • Lift
  • Safe-deposit box at front desk
  • Terrace


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel

Languages Spoken

  • Arabic
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Frette Italian sheets

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • 40-inch LED TV
  • Pay movies
  • Digital TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the onsite spa services.


Lang - This delicatessen specializes in British cuisine and serves breakfast, lunch, dinner, and light fare.

Gong - Overlooking the pool, this cocktail bar serves light fare only. Open daily.

Ting Lounge - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Ting Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2020 Travel + Leisure 500.

Small print

Also known as

  • Shangri Hotel Shard London
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Shangri La The Shard, London
  • Shangri-La The Shard, London Hotel
  • Shangri-La The Shard, London London
  • Hotel Shard
  • Shangri La Hotel At The Shard London
  • Shangri-La The Shard, London Hotel London
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel

Optional extras

Self parking costs GBP 55.00 per night

Valet parking costs GBP 55.00 per night

Rollaway beds are available for GBP 75 per night

Buffet breakfast is offered for an extra charge of GBP 36 for adults and GBP 18 for children (approximately)

Airport shuttle service is offered for an extra charge of GBP 160.00 per vehicle (one-way)


The listed child breakfast fee applies to guests age 11 and younger.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 8:00 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Shangri-La The Shard, London does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 55.00 per night. Valet parking costs GBP 55.00 per night.
  • Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 8:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Lang offers British cuisine and pool views. Nearby restaurants include My Tea Shop (3-min walk), Champor Champor (3-min walk), and Brindisa (3-min walk).
  • Yes, an airport shuttle is available. The charge is GBP 160.00 per vehicle one-way.
  • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center and spa services.
  • 10.0.Exceptional

    Top Hotel

    Staff tops & my room level 42 had point blank views of Thames & Tower Bridge. Floor to ceiling glass not for faint hearted. Bar L52 unique!

    3 night trip, Sep. 10, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Room with a view

    An expensive hotel but well worth the experience of having a room with a view over London. Room super clean and comfortable and there’s even a pool for a swim on the 53rd floor.

    Spencer, 2 night trip, Jul. 3, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    The most incredible views. Impeccable service. Did not want to leave.

    Gillian, 1 night trip, Jun. 21, 2018

    Verified guest review

  • 10.0.Exceptional

    An indulgent treat --- just for me.

    If you are going to do something -- do it in style. Well I certainly did. The exceptional service starts from as soon as you arrive. The doormans greeting, concierge and receptionist to name just a few. Room spacious with all modcoms and superb views. Breakfast service impeccable. Waiter from the previous day came over to make sure I was being well attended to, he remembered me. A small point but much appreciated in this busy world. I shall not hesitate to return. Thank you all.

    Linda, 2 night trip, Jun. 9, 2021

    Verified guest review

  • 10.0.Exceptional

    Everything about the trip was Amazing

    2 night trip, Jun. 4, 2021

    Verified guest review

  • 6.0.Good

    The service was very slow. It was my 50th birthday celebration and it was a bit stressful. We didn’t get the key to our room until 5.45. We tried checking in at 3.45 as we had a table booking at Aqua Shard at 6.15. It was quite stressful and on a very hot day it would have been nice to freshen up before dinner but this wasn’t possible. It also took 40 mins for our drinks to arrive in Ting bar.

    Amanda, 1 night trip, Jun. 1, 2021

    Verified guest review

  • 2.0.Poor

    Dirty glass

    Check in wasn’t till 4pm but luckily we managed to get the room after 2pm. The lady was very kind and helpful. There was a lipstick stain on one of that glass tumblers. I waited 20mins for a replacement. Lipstick stains are disgusting at any time but during COVID, much worse. Once the glass arrived we were preparing to use the pool. The safe wasn’t working. Waited another 20mins. The gentleman who came was great and managed to fix it. Excited to use the pool but it was tiny. There were around 6 children in the pool who continued to splash around and no one stopped them or reminded them of other guests around. The windows looking out to the city were filthy. Could hardly see the view. I was shocked at the check in time, 4pm and Check out time 11am. For a hotel that charges around £500 a night, it’s shame that you don’t get much time to make use of their facilities. At night time, we moved one of the swivel chairs (to get the perfect photo with the amazing view) and there on the floor were crisps crumbs (we didn’t eat any crisps). Clearly left by precious guests. I was disgusted to say the least by the clear lack of hygiene and care in the room. Would not recommend anyone to stay here unless they offer it at a much cheaper price. Will not be returning. I would like a response from one of your team to explain the shocking hygiene standards found at your hotel.

    1 night trip, May 31, 2021

    Verified guest review

  • 6.0.Good

    Too many ppl at swimming pool. Covid safety was not enough. Too busy at check in time waited long time. No social distance .

    Junko, 2 night family trip, May 31, 2021

    Verified guest review

  • 8.0.Very good

    Great little minibreak

    You cant beat the views of the hotel, nor the service. However even though it is a 5* establishment and I can imagine some customers are very particular, I would have expected a bit more eco-friendly approach. Single use plastic, tiny bottles of shampoo/gels/creams, changing the towels (after being in the room for 3h), having the bathroom underfloor heating on for 24/7, etc etc should be unacceptable in this day and age?!? If to critizise anything else, then the expectations for the food were a lot higher for us (room service and breakfast), however it is understandable that there will be some recovery time after the year the hospitality industry has had. Overall we would definitely return as an alternative to overseas holidays - staying in London has never been as relaxing (until the normal tourism returns) as it is now - crab the opportunity!

    Enn, 1 night family trip, May 30, 2021

    Verified guest review

  • 10.0.Exceptional

    Amazing hotel and amazing service . Pool a bit small though

    HANY, 2 night trip, May 29, 2021

    Verified guest review

See all 595 reviews