Golfo dei Poeti Relais & Spa, Ameglia, Italy

Overall the hotel was great, but we Asked several times to be moved as we got a disabled room. No one ever helped and they wouldn't upgrade for free even though rooms were empty. We were only there for two days but they were not accommodating. I would never stay there again even though it was a nice place.

This hotel has all the bones to be a great hotel, but it's not. Views are spectacular from the property and although everything else is well laid out, the lack of maintenance borderline ruins the experience. You have to park your car in town, call the hotel and they pick you up with a three wheeled cart. Quaint but slightly inconvenient and you'll need a cell phone. Easy walking around town but there isn't a whole lot in Montemercello. As mentioned, this place has the bones but it doesn't appear to be well managed. The staff don't appear happy and aren't always helpful - especially the "spa" "person". The pool wasn't very clean and the rooms were borderline clean - in most cases everything was just on the verge of not being cleaned or maintained. The Spa if you can call it that is really a joke to Mexican , North American, and I would guess most good European, standards. Most of the rooms like the sauna and steam rooms were shut down and there wasn't much else. To base your advertising off this feature was frankly disappointing and I would say misleading. The owner/manager or whoever he was - was not very polite, attentive, caring or helpful. He didn't even introduce himself but I heard someone call him the owner. The breakfast was pretty good but we did not eat there otherwise because the prices versus in town were outrageous. Lovely views and great location, but I wouldn't recommend this place.

We arrived to the beautiful Golfo Dei Poeti after a fun but hectic week in Rome and Florence with our two sons, 16 and 18. We all were happy to be in a relaxed environment in beautiful surroundings. I have a mixed feelings on the resort. On the positive, the setting is really lovely. We enjoyed hiking down to the black sand beach and exploring the rest of the area by car. The breakfast was amazing - many, many tasty items offered. However, the service at the hotel was not really up to the level of the room price. The spa was very limited - just really a steam and sauna room - this is not a "spa" resort. The rooms were nice, but because the pool and dining area have such lovely views, I don't think it is worth spending the extra $$ on the "ocean view" It is more of a couples resort, or for very young children - ie babies. Its a very calm and relaxing place, not ideal for teens. We were ok because we left after breakfast and came back late at night. Overall, I would say it was a good stay, but not great.

Can't say enough how wonderful our (too short) stay was at this lovely hotel. First, we were going to be driving in quite late, and I called to see when the restaurant would be open until. They told me if we arrived by 10 they would wait for us, and they did. They had the entire dining room open just for my husband and I. They didn't rush us, they explained the dishes, wine, menu, etc, and we had just a simply amazing meal. Our server was so wonderful, perfect service all around and we even got to thank the chef for staying late to accommodate us. The check in was super quick and we were shown to our very lovely room with balcony and water view. In the morning, there was of course wonderful cappuccino and a feast fit for royalty awaiting us. As it was my birthday, they even made me a super decadent chocolate torte and brought it out with a candle. We took walk around the beautiful property and take in the sun coming out from the clouds to light up the islands across the water. Simply gorgeous! There were many amenities that we weren't even able to take advantage of since we were just there shortly overnight. I plan to come back and take advantage of the rest for sure!

Great service, very new and clean with plenty of room and fantastic views. The nearby town is fairly small and very limited in terms of shopping (none) or restaurants (two) but the meals at Golfo Poeti are excellent. Dinner was great and we were equally pleased with the choices at breakfast. Everything was exceptional. We also asked for drinks and appetizers by the pool and were extremely impressed by the "can do" attitude and great food for what was a very last minute request. The Golfo Poeti staff didn't mind at all and went out of their way to make us comfortable.