Platinum Yucatan Princess Adults Only - All Inclusive

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Beach
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Platinum Yucatan Princess Adults Only - All Inclusive

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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
Adults-only beachfront aparthotel with spa, near El Camaleon Mayakoba Golf Course

8.2/10 Very good

966 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is AU$366
Price available on 5/7/2022
Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
Main amenities
  • 470 apartments
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 8 bars/lounges
  • Full-service spa
  • 13 outdoor pools
  • Nightclub
  • 6 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
For families
  • Private bathroom
  • Separate bathtub and shower
  • Living room
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • El Camaleon Mayakoba Golf Course - 30 min walk
  • Playa Xcalacoco - 7 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Tres Rios Ecopark - 13 min drive
  • 28 de Julio Square - 12 min drive
  • Quinta Avenida - 17 min drive
  • Punta Esmeralda Beach - 14 min drive
  • Plaza Las Americas - 17 min drive
  • Mamitas Beach - 30 min drive
  • Playa del Carmen Main Beach - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive
  • Cozumel Intl. Airport (CZM) - 13 miles/20.9 km

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

At Platinum Yucatan Princess Adults Only - All Inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 10-minute drive of Grand Coral Golf Riviera Maya. 13 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and aromatherapy. Yucatan, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 2 poolside bars and a nightclub, and apartments get the details right with free minibar items and bathrobes. Fellow travelers love the helpful staff and location.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Property amenities

Beach

  • On the beach
  • Beach umbrellas
  • Beach towels

Pool/Spa

  • 13 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • 8 treatment rooms
  • Hydrotherapy
  • Facials
  • Manicures and pedicures
  • Deep-tissue massages
  • Couples treatment room(s)
  • Body treatments
  • Reflexology
  • Aromatherapy
  • Hot stone massages

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 6 restaurants
  • 2 poolside bars, 8 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Free toiletries
  • Slippers
  • Bathrobes
  • Hair dryer

Living spaces

  • Living room

Entertainment

  • 42-inch plasma TV with satellite service

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Desk
  • Conference space (6426 square feet)

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Wedding services

Things to do

  • Fitness center
  • 6 outdoor tennis courts
  • Nightclub
  • Beach volleyball on site
  • Tennis on site
  • Basketball on site
  • Aerobics classes on site
  • Golf driving range on site
  • Volleyball on site
  • Scuba diving nearby

Safety features

  • First aid kit
  • Security system
  • Smoke detector

General

  • 470 rooms
  • 5 buildings
  • LED light bulbs

Restaurants on site

  • Yucatan
  • Bruschetta
  • Rodeo Grill
  • Aroma
  • Tao

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults
Paltinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only All Inclusive
Platinum Yucatan Princess Adults Only - All Inclusive Aparthotel

Frequently asked questions

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.8/10

Staff & service

8.3/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very good

Stayed for four days in June. The good: The staff were amazing. The bell staff who managed the arriving/departung guests always greeted me by name as we walked by. How amazing is that?! The gentleman who checked us in asked if we were celebrating anything special (we were celebrating my husbands birthday) when we were checking and offered to upgrade our room at no charge. There were plenty of places to sit and have a drink throughout the resort. Room was large and clean. The bad:We found the food to be very inconsistent, except the breakfast buffet, which was always great. Lunch..the only place to have lunch was at the buffet. And it was terrible both times. We were told that lunch was also served at the Rodeo Grill but it was never open when we went there. We did see a sign that said it served pastries and sandwiches....which are snacks, not lunch, in my opinion. We ate one dinner at the Rodeo Grill, it was ok. Two dinners at the Italian restaurant. The 1st dinner was great but the 2nd was not so much. The service was slow and unattentive. And our orders were wrong. At that point we just picked what we found tollerable and left the rest. The pool was nice, but got very loud and busy. It'd be nice to have another pool for folks that dont want to worry about getting hit by a vollyball or have someone jumping around yelling constantly. There is another pool for the upgraded privilege rooms, but we were not in that group. Overall it was a nice resort for the price we paid.
Bree, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

great swim out rooms
We spent a great time in this hotel, simply enjoying life. Perfect relaxation.
Ivo, 2-night trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Hotels.com guest review

2/10 Poor

Expensive Disappointment 👎
I had such higher expectations for this resort but was so disappointed. We paid for an upgrade to a private swim up room but random people kept coming into the pool. So that was huge a waste of money. The rooms had bugs and mosquitoes. The concierge and check in staff were extremely rude. We bought an item from the hotel and when we realized it was defective, the concierge blamed us and said it was our fault we didn’t check the product properly and refused to fix the issues. As VIP’s we were supposed to get a bottle of champagne on arrival but we didn’t get it and when we told the concierge, they brought it the night before checkout. Just an overall disappointing experience.
Caleb, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice Getaway!
Great food and drinks. Service and Coffee, one of the best.
7-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely hotel
Loved my stay here. The food was amazing. The range of drinks were great although a lot of the mixers are far too sweet which was a shame. Overall the hotel was very lovely but needed some maintenance in some places.
Edward, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay
The hotel is really nice and comfortable and the service is outstanding. We would love to go back!
Catalina, 9-night family trip
Verified Hotels.com guest review

6/10 Good

Carrie, 6-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was just phenomenal!! As well as the entertainment teams , they get to know you and remember the next time they see you and are hilarious. I had the time if my life!!
Angela Marie, 6-night family trip
Verified Expedia guest review

8/10 Very good

Malia Danielle Danielle, 7-night trip
Verified Expedia guest review