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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Platinum Yucatan Princess Adults Only - All inclusive

4.5-star4.5 stars
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710, Mexico

Adults-only beachfront property with spa, near Grand Coral Golf Riviera Maya
  • Free buffet breakfast, free WiFi, and free parking
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Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The room had mould and damp and the smell throughout was very bad.Nov. 30, 2019
  • Absolutely fantastic place! It exceeded our high expectations. From the moment we…Nov. 7, 2019

Platinum Yucatan Princess Adults Only - All inclusive

from A$309
  • Junior Suite, Pool Access ((Swimout) Deluxe)
  • Junior Suite (deluxe)
  • Deluxe Room, Swimout (Platinum)
  • Deluxe Room (Platinum)
  • Suite, Round Bed (Honeymoon)
  • Suite, Round Bed, Swimout (Honeymoon)

What’s around Platinum Yucatan Princess Adults Only - All inclusive

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 42 min walk
  • Punta Esmeralda Beach - 3 mi / 4.9 km
  • Quinta Avenida - 4 mi / 6.4 km
  • Mamitas Beach Club - 5.8 mi / 9.3 km
  • Playa del Carmen Main Beach - 5.9 mi / 9.4 km
  • Grand Coral Golf Riviera Maya - 2.7 mi / 4.4 km
  • Tres Rios Ecopark - 4.4 mi / 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

At a glance

Key facts

Size

  • 470 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach umbrellas
  • Beach towels
  • Number of outdoor pools - 13
  • Pool sunloungers
  • Fitness facilities
  • Outdoor tennis courts - 6
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Basketball on site
  • Golf driving range on site
  • Volleyball on site
  • Scuba diving nearby
  • Nightclub
  • Pool umbrellas
  • Tennis on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business centre
  • Conference space
  • Conference space size (feet) - 6426
  • Conference space size (meters) - 597
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 5
  • Lift
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Number of living rooms
  • Furnished balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.

Tao - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Platinum Yucatan Princess Adults Only - All inclusive’s small print

Also known as

  • Platinum Yucatan Princess Adults All inclusive Playa del Carmen
  • Platinum Yucatan Princess Adu
  • Platinum Yucatan Princess Adults Playa del Carmen
  • Platinum Yucatan Princess Adults
  • Platinum Yucatan Princess Adults All inclusive Playa del Carmen
  • Platinum Yucatan Princess Adults Playa del Carmen
  • Platinum Yucatan Princess Adults
  • Platinum Yucatan Princess Adults Only All inclusive

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Platinum Yucatan Princess Adults Only - All inclusive

  • Does Platinum Yucatan Princess Adults Only - All inclusive offer free cancellation for a full refund?
    Yes, Platinum Yucatan Princess Adults Only - All inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Platinum Yucatan Princess Adults Only - All inclusive currently open?
    This property is closed from April 17 2020 to October 14 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Platinum Yucatan Princess Adults Only - All inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Platinum Yucatan Princess Adults Only - All inclusive?
    Yes, there's free self parking.
  • Is there a pool at Platinum Yucatan Princess Adults Only - All inclusive?
    Yes, there are 13 outdoor pools.
  • Are pets allowed at Platinum Yucatan Princess Adults Only - All inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Platinum Yucatan Princess Adults Only - All inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and contactless check-in are available.
  • Are there restaurants at or near Platinum Yucatan Princess Adults Only - All inclusive?
    Yes, there are 6 onsite restaurants, featuring international cuisine. Nearby restaurants include El Puerto (2.6 mi), Casa del Lago (2.7 mi), and Fonda Argentina (2.8 mi).

Recent reviews

Fabulous 8.6 From 763 reviews

Exceptional 10.0
100% recommended
Amazing. Great resort, we had a nice room with a spa on the balcony. Facilities were nice, pools were great, gym was also good. Food and drinks were fantastic as was the service.
au4 night romance trip
Exceptional 10.0
this place is amazing. was a bit nervous as this was out first Trip to Mexico. The Staff and service was top notch. All inclusive means all inclusive nothing was off limits. We will be back such an amazing resort
au6 night romance trip
Good 6.0
Great Staff
Staff were beautiful and very accommodating, the rooms could use a little work in the way that they smelt like damp and a our TV had large spots in the screen and a couple switches were not working, the room is large as a plus. The ground are very well looked after but did find our lifts were not working in our building and the doors had to be manually opened causing a little panic at times. Good choice of food and drink and again the staff were so lovely so you really could overlook the other items.
au4 night trip
Exceptional 10.0
Relaxing time at a quieter resort
My fiancé and I had a great experience. Upon check-in we were told we had been given a free upgrade which was amazing. We arrived very early in the morning and check in wasn't available that early, but were shown to some showers and told to start enjoying the facilities. We had never done an all-inclusive trip before but we were amazing at how great all the food and entertainment was. The resort itself was very quiet and a bit smaller than others we saw, which is perfect for us. The beach was lovely, albeit a little bit rocky but nothing unbearable. The service was outstanding. Staff were very helpful and friendly any time we needed them-they couldn't help us enough. We booked a few tours through the guides at the hotel which were fantastic tours too. I would recommend this hotel to friends and family alike. My only qualm would be with the on-site spa. I'm not super familiar with how it works in Mexico resorts usually but I found the prices to be very very expensive. I was very keen to take advantage of the on site spa but just couldn't justify the prices that were offered. Other than that we had a great time.
Rebecca, au6 night romance trip
Exceptional 10.0
Grounds are beautiful staff was friendly loved our stay and will be returning next year
Jenn, ca7 night family trip
Exceptional 10.0
What else can I say but paradise!!! Every staff member we met had a smile and was eager to help with anything we needed.
us4 night trip
Exceptional 10.0
Very nice place to stay. Plenty of things to do. Staff is very friendly. Food was very good and very good varity throughout the resort.
Warren, us6 night trip with friends
Exceptional 10.0
The staff is always very friendly and accommodating.
us6 night trip
Good 6.0
My bath didn't work my entire 7 day stay and the wifi doesn't work either once connect it disconnects right away.
us7 night romance trip
Exceptional 10.0
Beautiful property. The grounds were immaculate, the beach and pools were incredible.
Steve, us8 night family trip

Platinum Yucatan Princess Adults Only - All inclusive