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Lombok Raya Hotel

Photo gallery for Lombok Raya Hotel

Lobby
Outdoor pool, pool umbrellas, pool loungers
Grand Deluxe Room | Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Grand Deluxe Family Bed | Minibar, in-room safe, desk, soundproofing

Overview of Lombok Raya Hotel

Lombok Raya Hotel

3.5 star property
3.5-star hotel in Mataram with 4 restaurants and spa

6.0/10 Good

19 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jl. Panca Usaha no. 11, Mataram, Lombok, 83352

Guests rated this location 6.6/10

Main amenities
  • 24-hour room service
  • 4 coffee shops/cafes
  • 4 restaurants and bar/lounge
  • Airport shuttle
  • Area shuttle
  • Beach shuttle
  • Children's pool
  • Conference centre
  • Daily housekeeping
  • Fitness centre
  • Full-service spa
  • Outdoor pool
For families
  • Children's pool
  • Connecting/adjoining rooms available
  • Garden
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

Getting around

  • Lombok (LOP-Lombok Intl.) - 38 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • McDonald's - 5 min walk
  • Delicio Bakery & Cafe - 5 min walk
  • Upnormal Coffee Lombok - 7 min walk
  • Moko Donuts Mataram Mall Lt.1 - 3 min walk
  • Richeese Factory Mataram Mall - 5 min walk
Map

About this property

Lombok Raya Hotel

Lombok Raya Hotel offers an airport shuttle (available 24 hours) for IDR 200000 per vehicle one-way. Guests can be pampered with massages at the spa, and Mandalika Restaurant, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 4 coffee shops/cafes, an outdoor pool and a bar/lounge.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Ferry terminal shuttle*

Off-site

  • Area shuttle*
  • Beach shuttle*
  • Shopping centre shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 4 restaurants
  • 4 coffee shops
  • 24-hour room service
  • Bar/lounge

Travelling with children

  • Children's pool

What to do

  • Beach shuttle (surcharge)

Working away

  • Conference centre (10071 square feet of space)
  • Meeting rooms

Services

  • 24-hour front desk
  • Beach shuttle (surcharge)
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Pool loungers
  • Pool umbrellas
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 2 buildings/towers
  • An outdoor pool
  • Built in 1994
  • Fitness centre
  • Full-service spa
  • Garden
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • Braille/raised signage
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 24-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Minibar

Sleep well

  • Soundproofed rooms

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Lombok Raya Spa. Services include massages.

Dining

Mandalika Restaurant – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Suranadi Cafe – This café serves breakfast, lunch and dinner.
Segara Anak Restaurant – Overlooking the pool and garden, this restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 200000 per vehicle (one-way)
  • Ferry terminal shuttle service is offered for an extra charge
  • Local area shuttle, beach shuttle and shopping centre shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 245000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel Lombok Raya
Hotel Raya Lombok
Lombok Raya
Lombok Raya Hotel
Lombok Raya Hotel Mataram
Lombok Raya Mataram
Lombok Raya Hotel Hotel
Lombok Raya Hotel Mataram
Lombok Raya Hotel Hotel Mataram

Frequently asked questions

Does Lombok Raya Hotel offer free cancellation for a full refund?
Yes, Lombok Raya Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Lombok Raya Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Lombok Raya Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Lombok Raya Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Lombok Raya Hotel?
Yes, there's free valet parking.
Is an airport shuttle service offered by Lombok Raya Hotel?
Yes, an airport shuttle is available. The charge is IDR 200000 per vehicle one-way.
What are the check-in and check-out times at Lombok Raya Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Lombok Raya Hotel and nearby?
Lombok Raya Hotel has a spa and an outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Lombok Raya Hotel?
Yes, there are 4 on-site restaurants, featuring international cuisine and garden views.
Does Lombok Raya Hotel have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Lombok Raya Hotel like?
Lombok Raya Hotel is located a short 2-minute walk from Mataram Mall.

Reviews

6.0

Good

6.4/10

Cleanliness

6.5/10

Staff & service

10.0/10

Amenities

5.5/10

Property conditions & facilities

Reviews

2/10 Poor

Terrible
We booked a deluxe room from Hotels.com and when we arrived, they "upgraded" us to a family room. However, it seemed like it was more of a downgrade than an upgrade. I felt utterly cheated! This wasn't the first time that my room looked nothing like what I booked on hotels.com. 1. The room looks nothing like an upgrade of our deluxe room. The room in our book looks classy with better furnishing. The family room on the other hand had a very old toilet, with taps that squeak when we tried to turn them on and was dusty with cobwebs in the furniture. 2. The toilet was faulty, giving off unbearable noises that sounded like cars horning every 30 seconds. How unbearable was that? An upgrade huh? 3. I couldn't turn the taps on and off properly. That was how ancient the furnishing was 4. The kettle looks disgusting on the interior, as if nobody had washed and used it in a long time 5. The call for prayers start loudly at 5am and 7am and we couldn't get a goodnight's rest! 6. We called the reception to fix our bathroom and they took 1 hour to come back to us because they couldn't understand English and they kept sending people to check without fixing the issue! 7. There were so many people at breakfast that we couldn't even get a seat! If I could give a negative one rating of this property, I wouldn't hesitate to. I felt cheated because my room was nothing like what I saw in the booking and seriously? An upgrade? Doesn't seem like it!
1-night romance trip
Verified Hotels.com guest review

6/10 Good

Pretty old room, water leaking in the bath room, sound proof between rooms was bad, could hear clearly kids horseplaying in the next room.
Verified Hotels.com guest review

6/10 Good

The room is big and close to mall
The hotel is old and noisy.very close to town but nothing much to do and see in this area
Verified Expedia guest review

8/10 Very good

Clean and comfort for one night stay. The pool is nice. Food is good
Verified Expedia guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very good

Its okay.
its okay.
Verified Hotels.com guest review

4/10 Fair

Verified Hotels.com guest review

4/10 Fair

Extremely dated. Mixed ratings.
Room was extremely dated. Toilet was somewhat grimy, shower had low water pressure. Most features in room were discoloured. Aircon took some time to cool but even then it was not cold despite lowest setting. That said, bed was OK, and the hotel was located next to the Mall. Breakfast was average but sufficient. Would not stay again unless I really want access to the Mall.
Verified Hotels.com guest review

6/10 Good

Facilities: Tired, being remodelled; Value: Moderate, cheaper at hotel desk!; Service: Basic, Polite; Cleanliness: Tidy; doubtful would stay there again
Verified Wotif guest review

10/10 Exceptional

スタッフがみんないい人でした。
Shino, 1-night trip
Verified Expedia guest review