I’m writing to express my disappointment with the parking situation during our recent stay.
Prior to our arrival, I contacted the hotel to request a reserved parking space but received no response. Upon arrival, we were informed that the parking lot was full. When we asked where we could park, the receptionist simply told us to park on the street. While looking for a spot, we saw a car with a cracked rear window, raising concerns about the safety of the area. When we asked the receptionist about the security of the neighborhood, the response was, “That’s not our problem.”
I find this attitude unacceptable. As paying guests, we expect at least a basic level of customer service, including timely responses to inquiries and a respectful, helpful attitude from staff. While I understand that availability may be limited and certain matters may be out of your control, communication and courtesy are not.
I hope you take this feedback seriously and use it as an opportunity to improve your service for future guests.