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All properties in Patong, Phuket (province), Thailand
1 room, 2 adults

Grand Mercure Phuket Patong

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
  • Free cots/infant beds
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket, 83150, Thailand

Luxury resort with 3 outdoor pools, near Patong Beach
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
    • Free cots/infant beds
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Lovely big rooms. Friendly and helpful staff. Great central locationMar. 1, 2020
  • Great hotel stayed 12 nights in March and was perfect. Great breakfast and free water…Feb. 28, 2020

Grand Mercure Phuket Patong

from A$59
  • Deluxe Room, 1 King Bed, Pool Access
  • Villa, 1 Bedroom (Pool)
  • Deluxe Room, 2 Single Beds, Pool Access
  • Superior Room, 1 King Bed
  • Superior Room, 2 Single Beds
  • Superior Suite, 1 King Bed
  • Villa

What’s around Grand Mercure Phuket Patong

Landmarks

  • Patong Beach - 8 min walk
  • Bangla Road - 10 min walk
  • Jungceylon Shopping Center - 11 min walk
  • Karon Beach - 2.8 mi / 4.5 km
  • Kamala Beach - 6.4 mi / 10.3 km
  • Phuket Fantasea - 7 mi / 11.3 km
  • Chalong Temple - 11.7 mi / 18.8 km
  • Promthep Cape - 12.7 mi / 20.4 km

Getting around

  • Phuket Intl. Airport (HKT) - 59 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 314 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Offsite

  • Free area shuttle

  • Free shopping center shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 4455
  • Conference space size (meters) - 414
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 6
  • Year Built – 2014
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace
  • Library
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Ryn Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily.

Dining

Bubbles Restaurant - This poolside restaurant specializes in international cuisine and serves lunch and dinner.

Craft Bar - This brewpub serves light fare only. Happy hour is offered. Open daily.

Bounce - This poolside cocktail bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

Chou Chou Deli Shop - This café specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Steam room
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Waterskiing nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Grand Mercure Phuket Patong’s small print

Also known as

  • Grand Mercure Phuket Patong Hotel
  • Grand Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort Patong
  • Grand Mercure Phuket Hotel
  • Grand Mercure Phuket Patong
  • Grand Mercure Phuket
  • Grand Mercure Phuket Patong Resort
  • Grand Mercure Phuket Resort
  • Grand Mercure Phuket Patong (opening Early 2014)
  • Mercure Phuket Patong Patong
  • Grand Mercure Phuket Patong Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Breakage deposit: THB 1000.00 per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for THB 1600.0 per night

Buffet breakfast is offered for an extra charge of THB 500 for adults and THB 250 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 2000 per vehicle (one-way, Maximum occupancy 8)

Airport shuttle service for children up to age 18 costs THB 2000 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Mercure Phuket Patong

  • Does Grand Mercure Phuket Patong offer free cancellation for a full refund?
    Yes, Grand Mercure Phuket Patong does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Mercure Phuket Patong?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Mercure Phuket Patong?
    Yes. Parking spots may be limited.
  • Is there a pool at Grand Mercure Phuket Patong?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Grand Mercure Phuket Patong?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Mercure Phuket Patong?
    You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Grand Mercure Phuket Patong?
    Yes, Bubbles Restaurant offers international cuisine, pool views, and poolside dining. Nearby restaurants include Hard Rock Cafe Phuket (3-min walk), Halfway Inn (3-min walk), and Sam's Steaks and Grill (4-min walk).
  • Is airport shuttle service offered by Grand Mercure Phuket Patong?
    Yes, an airport shuttle is available. The charge is THB 2000 per vehicle one-way.
  • What is there to do at Grand Mercure Phuket Patong and nearby?
    Have fun with activities like boat tours, scuba diving, and water skiing, and practice your swing at the nearby golf course. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Mercure Phuket Patong also has a waterslide, a steam room, and spa services, as well as an arcade, a picnic area, and a garden.

Recent reviews

Fabulous 8.8 From 682 reviews

Exceptional 10.0
Customer service was spectacular, room was serviced twice a day which was great. Food was always fresh & presentation in general of the hotel was always immaculate.
Ata, au10 night family trip
Exceptional 10.0
The staff were very friendly. The rooms were comfortable. The location was great.
Gemma, au13 night romance trip
Exceptional 10.0
For me and my husband Grand Mercure hotel is excellent ,
au8 night romance trip
Exceptional 10.0
Amazing property with great facilities including the most amazing pool, the rooms were very clean and tidy
au5 night trip with friends
Very good 8.0
The hotel itself is a nice resort. We had a pool access room which was great especially if you want to spend a lot of time relaxing by a the pool. The breakfast is also nice with plenty of options. One thing which was disappointing is that we kept getting hounded to pay up on our bill as we were putting some activities, meals and drinks on the room tab. As experienced travellers, in most cases we pay our bill at the end upon check out. It was annoying constantly getting letters under our door each morning to pay up, like as if they thought we were going to do a runner. One thing that was also misleading was the NYE gala dinner. On the Mecure website they mention that it was compulsory and included in the room rate. This was great for us as we were keen to attend. However a day before when I checked our booking they said that it was not included in the room rate and that we had to pay up $250AUD each to attend. I felt this was misleading due to the website information and also my room rate was more expensive then normal (maybe this is because of public holiday? I don’t know). Overall the hotel was nice but just a few disappointing things that happened during the stay. I’m not sure if I would stay here again.
au8 night romance trip
Exceptional 10.0
Service was amazing from cleaning staff to reception. fAntastic location, nice and quiet but minutes away from nightlife when you wanted it.BReakfast was awesome. All round excellence.
au12 night family trip
Exceptional 10.0
Excellent pool bar and great food at the restaurant. rooms were clean and staff were amazing .
Ian, au11 night romance trip
Very good 8.0
For the money the room was pretty small and bathroom very dark and smelled bad. Great location though in the middle of it all.
Helen, au4 night family trip
Very good 8.0
The swim out room we stayed in was lovely would return for that it was in a great location and very relaxing, we had a few issues upon check in and check out, the property requires 1000THB per night as a deposit we were told the deposit would take up to a month to be refunded, that was ok but our visa debt cards would not work. breakfast was not included oversight as we thought our package did include it. We were then informed if we purchased breakfast for special price of over 7000THB they would decrease the deposit to 5000THB, after the flight all we wanted to do was go to our room & rest, this could not occur until we went & exchanged money, we were left with no time to think of what we wanted to do. It would have been nice to be allowed to think about what we wanted to do once rested, pay for breakfast or pay the 10000THB. We were allowed to pay the 5000THB the next morning once breakfast was purchased but had to either do one or the other before being allowed in our room, we paid over 7000THB for the breakfast and returned to pay the 5000THB deposit the next day if we had time to think we would have paid the 10000THB deposit, not included breakfast, check out was a bit challenging also due to not understanding our requests and wanting things divided, we didn’t feel the breakfast was worth the money, however felt pressured to make a decision, we arrived around 10pm and had booked for 10 nights. Otherwise was lovely, no other issues but we didn’t leave our room.
au10 night trip
Exceptional 10.0
My pool room was amazing! Internet horrible. When i bought hotel stay it included breakfast and then it was taken off the site i booked thru. Very dissapointed with that level of corruption. Please realise this as tourists are nit to be taken for granted we will all stop goung phuket is a very corrupt people and if this does not stop you will end up the same as bali indonesia. Poorer.
au7 night trip with friends

Grand Mercure Phuket Patong