Transera Hotel Pontianak

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Living room

Overview of Transera Hotel Pontianak

Transera Hotel Pontianak

3.0 star property
3-star hotel in Pontianak with spa and restaurant

7.6/10 Good

19 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
  • Laundry facilities
Jl. Gajah Mada, Gajah Mada 21, Pontianak, West Kalimantan, 78122
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • 24-hour room service
  • Coffee shop/cafe
  • 7 meeting rooms
  • Terrace
  • 24-hour front desk
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Pontianak

Getting around

  • Pontianak (PNK-Supadio) - 15 min drive

About this property

Transera Hotel Pontianak

Take in the views from the rooftop terrace when you stay at Transera Hotel Pontianak. Guests can indulge in massages at the spa, and TeraSky Restaurant serves Indonesian cuisine. Other highlights include a bar/lounge, a fitness center, and a sauna.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 133 rooms
  • Arranged over 8 floors


  • Check-in time starts at 2 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Working away

  • 7 meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services


  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • Full-service spa
  • Sauna


  • Elevator


  • English
  • Indonesian

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Hydromassage showerhead
  • Shower only

Stay connected

  • Free WiFi


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Grand River X Spa. Services include massages. The spa is equipped with a sauna and a spa tub.


TeraSky Restaurant - This restaurant specializes in Indonesian cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open 24 hours.
Teras Cafe - This café specializes in regional cuisine and serves light fare only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 88000 per person (approximately)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards and cash.

Also known as

Hotel Transera
Hotel Transera Pontianak
Transera Hotel
Transera Hotel Pontianak
Transera Pontianak
Transera Hotel Pontianak Hotel
Transera Hotel Pontianak Pontianak
Transera Hotel Pontianak Hotel Pontianak

Frequently asked questions

Overall score and ratings






Staff & service


Property conditions & facilities

10/10 Exceptional

Arya, 2-night romance trip
Verified guest review

8/10 Very good

ilhamsyah, 1-night trip with friends
Verified guest review

8/10 Very good

comfy hotel
stayed 3 nights, room is small, no wardrobe, no window,
Christopher, 3-night trip
Verified Expedia guest review

4/10 Fair

Not a 3 star hotel.shocked & frustrated
Early check in at 12.30pm but frontdesk didnt found my booking.Have to wait for them to do the verification. Given room at level 5 for deluxe room but unfortunately no window for all if this room type.Only Executive room got window. Room too small.bed linen, cup & kettle are not so clean while towel is obviously dirty, old & torn out. No mini fridge, no toothpaste & brush(even i didnt need it). Stayed for 2 nights.When i back to my room, no housekeeping been made. When i go out again after take my bath, i put doorsign to ask them to clean up my room but when i back at 6pm, still no housekeeping. As too tired, i just ask them to send me a new towel & toilet paper.Again, towel is so old and yellowish. Buffet breakfast just served a simple dish only..Can see ants & small flies at the dessert corner Location not really at main road. Staff are polite, friendly and helpful
Yahudar, 2-night trip
Verified Expedia guest review

6/10 Good

Well, Budget Cut Means Satisfaction Cut
Well, I don't know if this hotel desperately cut their budget. They don't provide facial tissue, unless you ask for it. Only 1 toothbrush and sandal in room. And they do not provide any soap bar anymore. You need to request it.
1-night family trip
Verified guest review

8/10 Very good

The strategic location of the hotel made the hotel my choice to stay in Pontianak, West Kalimantan, Indonesia.
Wan Mohamad, 1-night trip
Verified guest review

8/10 Very good

value for money
ok, great location. great value. gonna come back again.
Verified guest review

8/10 Very good

Good location and Reasonable Price
Quite good. What i like most are their service and good view at restaurant. Best price though
Verified guest review

6/10 Good

Verified guest review

8/10 Very good

Decent quality at affordable price
At the lane corner behind Aston Pontianak Hotel & Convention Centre. Decent quality at affordable price.
Verified guest review