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All properties in Almaty, Almaty Province, Kazakhstan
1 room, 2 adults

The Ritz-Carlton, Almaty

5-star5 stars
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040, Kazakhstan

Luxury hotel with full-service spa, connected to the convention center, near Almaty Central Stadium
  • Free WiFi and free parking
  • Collect stampsYou can collect™ Rewards stamps here
  • Nice hotel. Most rooms are with an incredible view. Breakfast was varied. Mar. 6, 2020
  • inconvenient location away from the city, chose as looked close"er" to Shymbulak but not…Jan. 7, 2020

The Ritz-Carlton, Almaty

from A$322
  • Club Room, 1 King Bed, Non Smoking, Mountain View
  • Club Room, 1 King Bed, Non Smoking, Corner (Club Level)
  • Deluxe Room, 1 King Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking, Mountain View
  • Room, 1 King Bed, Mountain View, Corner (Corner)
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Club Room, 2 Double Beds, Non Smoking, Mountain View
  • Deluxe Room, 1 King Bed, Non Smoking, Mountain View

What’s around The Ritz-Carlton, Almaty


  • Heart of Almaty
  • National Museum of Kazakhstan - 38 min walk
  • Almaty Central Stadium - 39 min walk
  • Almaty Opera House - 2.9 mi / 4.7 km
  • Zenkov Cathedral - 7.4 mi / 12 km
  • Almaty Tower - 7.6 mi / 12.2 km
  • Medeu Stadium - 10.3 mi / 16.6 km
  • Shymbulak Ski Resort - 10.3 mi / 16.7 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 25 min drive
  • Almaty Station - 21 min drive
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 145 rooms
  • This hotel is arranged over 38 floors


  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour train station shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others


  • Pets allowed *

  • Restrictions apply *

  • Up to 22 lbs


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Train station pick-up (available 24 hours) *


  • Free self parking on site (limited)

  • Valet parking* on site (limited)

  • Free nearby parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Indoor pool
  • Pool sunloungers
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Conference space size (feet) - 10330
  • Conference space size (meters) - 960
  • Conference centre
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built – 2013
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Grab bar - near toilet
  • Visual fire alarm
Languages Spoken
  • Arabic
  • Chinese
  • English
  • French
  • German
  • Hindi
  • Korean
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Ukrainian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Separate sitting area
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.


Seven - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Vista - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Sky Bar and Lounge - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open 24 hours. Open daily.

Chocolate Shop - This coffee shop serves light fare only. Open daily.

Terrace 77 - Onsite diner. Open daily.

The Ritz-Carlton, Almaty’s small print

Also known as

  • Ritz-Carlton Almaty Hotel
  • Ritz-Carlton Almaty
  • Ritz-carlton Hotel Almaty
  • Ritz-Carlton Almaty Hotel
  • The Ritz carlton Almaty
  • The Ritz-Carlton, Almaty Hotel
  • The Ritz-Carlton, Almaty Almaty
  • The Ritz-Carlton, Almaty Hotel Almaty


If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs KZT 2000 per stay

Rollaway beds are available for KZT 10000.0 per night

Full breakfast is offered for an extra charge of KZT 14000 per person (approximately)

Pets are allowed for an extra charge of KZT 45000 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Ritz-Carlton, Almaty

  • Does The Ritz-Carlton, Almaty offer free cancellation for a full refund?
    Yes, The Ritz-Carlton, Almaty does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, Almaty?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Ritz-Carlton, Almaty?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at The Ritz-Carlton, Almaty?
    Yes, there's an indoor pool.
  • Are pets allowed at The Ritz-Carlton, Almaty?
    Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of KZT 45000 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at The Ritz-Carlton, Almaty?
    You can check in from 3 PM to 11:30 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near The Ritz-Carlton, Almaty?
    Yes, there are 2 onsite restaurants.
  • What is there to do near The Ritz-Carlton, Almaty?
    Recommended spots to visit include National Museum of Kazakhstan (2 mi) and Almaty Central Stadium (2 mi), along with Almaty Opera House (2.9 mi) and Zenkov Cathedral (7.4 mi).

Recent reviews

Exceptional 9.6 From 37 reviews

Very good 8.0
Lovely place!
The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
gb1 night trip
Exceptional 10.0
First visit!
Amazing!! Will be back!
Healy, us1 night business trip
Exceptional 10.0
Great Hotel. Awesome location and service.
Felix, ca1 night business trip
Exceptional 10.0
Great stay
The hotel was really nice. Not very central but it had a great mall next door with shops, a small supermarket and some restaurants.
Jessica, gb4 night business trip
Exceptional 10.0
Excellent stay, would only stay here in Almaty
great location for business, loved the gym and the pool
Nicoleta, gb2 night business trip
Very good 8.0
Good choice for Almaty
Staff were very good and efficient, with very fast response time. Good location. Food was average even though prices were high and I expected more from a Ritz Carlton on the good front. Disappointed that there was not a pillow menu since the pillows were too soft. Hot tub was not hot and this would have been nice after a day skiing. Sauna and steam were good. Nice lobby atmosphere but restaurants lacked atmosphere, variety, people and prices were expensive for what you got.
John, us4 night romance trip
Exceptional 10.0
Short trip to meet with a friend
Great beautiful hotel, attention to detail, very nice spa area. Just one recommendation is to increase the variety of food for breakfast including adding fresh juices.
Larissa, za2 night trip with friends
Exceptional 10.0
Highest standards throughout
Excellent hotel. Lovely room. Very goodbye service. Certainly recommend.
Alfredo, gbBusiness trip
Exceptional 10.0
Zakaria, us9 night business trip
Exceptional 10.0
Fabulous hotel and recommended
Khaleel, ie3 night business trip

The Ritz-Carlton, Almaty

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