Skip to main content.
All properties in Panama City, Panama
1 room, 2 adults

Novotel Panama City

4-star4 stars
Calle Jose I. Fabrega y Thais de Pons, El Cangre, Bella Vista, Panama City, Panama, 581, Panama

4-star hotel with restaurant, near Via Espana
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,041 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Cleanliness
Clean
WiFi
Good internet service
Pool
Pool should be renewed

Novotel Panama City

from A$94
  • Superior Suite
  • Superior Room
  • Superior Room

What’s around Novotel Panama City

Top spots nearby

Recommended by this property

  • Via Espana (9-minute walk)
  • Multiplaza Pacific Mall (14-minute walk)
  • Avenida Balboa (22-minute walk)
  • Cinta Costera (23-minute walk)
  • Albrook Shopping Mall (36-minute walk)
  • Panama Viejo (42-minute walk)
  • Amador Causeway (7.1 km)

Getting around

  • Panama City (PTY-Tocumen Intl.) - 17 min drive
  • Panama City (PAC-Marcos A. Gelabert Intl.) - 7 min drive
  • Balboa (BLB-Panama Pacifico Intl.) - 17 min drive
  • Panama City Passenger Station - 10 min drive
  • Iglesia del Carmen Station - 14 min walk
  • Santo Tomas Station - 29 min walk

At a glance

Key facts

Hotel size

  • This hotel has 100 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 969
  • Conference space size (meters) - 90
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2013
  • Lift
  • Designated smoking areas
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

365 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Novotel Panama City’s small print

Also known as

  • Novotel Panama City Hotel
  • Novotel Panama City
  • Novotel Panama City Hotel
  • Novotel Panama City Hotel
  • Novotel Panama City Panama City
  • Novotel Panama City Hotel Panama City

Policies

Tax ID – RUC: 13839591624747DV53

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Buffet breakfast is offered for an extra charge of USD 15.00 for adults and USD 7.50 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 832 reviews

Fair 4.0
Below average hotel, poor management, nice staff
The hotel in general is nice. Rooms are comfortable, bright and clean. The staff is courteous and nice; however, is really evident that they are not properly trained in customer service. Management is not capable of providing effective solutions when bringing up to their notice an issue. Just bluffing and no corrective measures were taken. Really disappointing to even have to request toilet paper since housekeeping would not provide it. PROS -Great breakfast buffet -Spacious and bright rooms -Great location, close to the subway station, drug stores, restaurants, among others -Nice restaurant CONS -Toilet paper was not provided unless requested at the front desk or to the housekeeper -One day at 6:30PM, the room had not been cleaned. I had to request to have it cleaned. -I report problem in my bedroom in the morning. It was not taken care of when arrive back to the hotel at night. -Dialing to the Front Desk is useless, they never pick up the phone. I tried 6+ times to call, never got a response. -No ice machines, so I had to request ice, twice. It was never delivered. -Fitness center is in bad shape. Elliptical machine and one treadmill do not work. No evidence of maintenance provided to the equipment. I would suggest choosing the Holiday Inn Express or the Hampton nearby. Their service standards are much better and rates are very similar. Beds are more comfortable at both hotels, too.
usOther trip
Good 6.0
Check in was hassle-free and quick, the front desk staff was friendly. The guestrooms are very small but quiet and clean. The breakfast was pretty good for the price. The mattress and the bedding were nothing special at all. You could see that the pillows were super yellow underneath the pillowcases. There is no pool and we were told that the gym was 'under maintenance'. It's in a good location, there are a ton of restaurants close to the hotel and Ubers arrived super quickly. I'd recommend having the list of check outs better organized for the housekeeping team. The first full day we were there, someone came in to the room for a couple of minutes to take inventory of the mini bar even though we told her we didn't use it so that was kind of strange. The day we checked out, a housekeeper knocked on the door in the morning which makes no sense when we were leaving a couple of hours later. Overall, nothing awful but from reading the reviews and from the hotel photos, I thought it would be much nicer. In our experience, we would've much preferred to spend a little more and stay at one of the more upscale hotels.
Cynthia, usOther trip
Exceptional 10.0
Great Hotel, Great Rates
The hotel was great especially for the price. We went as a family and were a large group with 4 different rooms and they were able to leave us all on the 8th floor close to each other. A great benefit was the small play room they have in the lobby, definitely helped keep the little ones busy while we meet in the lobby and waited for everyone to join or for a taxi. Many restaurants are within walking distance or a short cab ride away. Cab rides for 4 people to the nearby restaurants or malls were less than U$5. The staff was very friendly and helpful. The breakfast was worth including in the room rate. They had a chef that makes omelettes every morning and your typical breakfast buffet with fruits, bread, scrambled eggs, etc. We did have dinner here one night, the food was surprisingly delicious but it did take quite long. The only negative experience I had was with the indications in the shower for hot/cold, they are inverted so I would be careful, especially with small children. I ended up showering with cold water for 2 days because of this but other than that I would definitely stay here again!
Jamie, ni4 night family trip
Exceptional 10.0
Nice hotel, okay location
Overall this hotel was exactly what we needed. It wasn't overly luxurious (no pools or rooftop or nightlife) but with packed days full of excursions, I would have felt guilty leaving such a lavish hotel behind. The rooms and the hotel as a whole were modern, clean and very nice. Hard wood floors were a nice touch and everything was updated and modern. Our bed was made every day but the sheets and towels weren't always changed even though we didn't opt for the "green" option where they didn't wash them. The area was okay -- it's near Via Argentina where there are a bunch of restaurants but you have to walk down a not so nice street to get there, a little sketchy at night. We tended to go out at night in Casco Viejo which was about a 15 minute car ride away. We would order an uber from the hotel and then just take a cab back which was cheap and easy enough, but we weren't able to walk anywhere we wanted to go. We ordered room service a few times and everything was delicious. Staff was accommodating with late check-in after our late-night flight and late check out. Most of the staff speaks fluent English.
Lindsay, usOther trip
Very good 8.0
Convenient and good service
Panama City is fairly well spread out so unless you have a specific need to be in the old section, or in the newer areas, it probably does not make much of a difference where you stay from a location standpoint. Taxis are reliable and not unreasonably priced for a city at this level of economy. The staff was very helpful. Room was clean and simply but appropriated decorated and supplied. Bed was comfortable and the heating/AC worked well. Buffet breakfast was adequate. There are several reasonable restaurants within 5 minute walk of the hotel, in a safe neighborhood. The only negative was that there was insufficient hot water in the shower, no matter what time of day or night. Others had commented on this as well. For whatever reason (?) there was plenty of hot water at the very same time coming from the sink faucet, so it is not a problem making the hot water centrally. I mentioned this to the hotel staff twice, but nothing changed. Otherwise, I would have no problems recommending this hotel to others.
-Xe, usOther trip

Novotel Panama City

Is the description of this property not correct? Tell us