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Universal Hotel Neptuno - Adults Only

4.0 star property
Adults-only beachfront hotel with restaurant, near Playa de Palma

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Located near El Arenal Beach, Universal Hotel Neptuno - Adults Only offers a tranquil retreat with beachfront dining and a white sand beach. Guests can unwind at the sauna, grab a bite to eat at PM1114 bistro or enjoy al fresco dining. With in-room WiFi, bike rentals and poolside bar this hotel provides the perfect blend of relaxation and convenience that has left previous guests raving about the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Parking available
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Free beach cabanas
  • Beach umbrellas
  • Beach club nearby
  • Seasonal outdoor pool
  • Pool bar

Feel at home (6)

  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Blackout curtains
The current price is AU$288
includes taxes & fees
17 May - 18 May

Why we love this property

Ocean access bliss
Savour a meal at the beachfront restaurant of this hotel. Step from the waterfront property onto pristine white sand beach for a sublime ocean day.
Culinary bliss
Mediterranean cuisine stars at this beachfront hotel restaurant. Pool views enhance dining experiences. Vegetarian options satisfy all palates.
Pool paradise
The indoor pool and seasonal outdoor pool are surrounded by loungers and umbrellas. A poolside restaurant and bar complete this hotel's aquatic haven.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

7.6 out of 10
Good
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

Double Room, Balcony, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Balcony, Partial Sea View

Double Room, Balcony, Partial Sea View | Balcony view

Double Room, Balcony, Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, Balcony, Partial Sea View (Lateral)

Junior Suite, Balcony, Partial Sea View (Lateral) | Balcony view

Junior Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, Balcony, Sea View (Frontal)

Junior Suite, Balcony, Sea View (Frontal) | Balcony

Junior Suite, Balcony, Sea View (Frontal)

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, Balcony, Partial Sea View (Lateral)

Suite, Balcony, Partial Sea View (Lateral) | Living area

Suite, Balcony, Partial Sea View (Lateral)

  • Partial sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, Terrace, Poolside

Junior Suite, Terrace, Poolside

Junior Suite, Terrace, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Naughty Suite

Naughty Suite

Naughty Suite

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Map
Calle Llaut 34, Palma de Mallorca, Palma de Mallorca, Mallorca, 7600

What's nearby

  • Playa de Palma - 2 min walk - 0.2 km
  • Hipotels Convention Centre - 3 min walk - 0.3 km
  • La Porciuncula Church - 11 min walk - 1.0 km
  • El Arenal Beach - 17 min walk - 1.5 km
  • Port of El Arenal - 8 min drive - 2.2 km

Getting around

  • Palma de Mallorca (PMI) - 20 min drive
  • Marratxi Poligon Station - 13 min drive
  • Marratxi Station - 15 min drive
  • Es Caülls Station - 16 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Bierkönig - ‬4 min walk
  • ‪Bamboleo - ‬4 min walk
  • ‪Megapark - ‬2 min walk
  • ‪Lino's II - ‬4 min walk
  • ‪Schinkenstraße - ‬4 min walk

About this property

Universal Hotel Neptuno - Adults Only

At Universal Hotel Neptuno - Adults Only, you can hit the beach to retreat to a free cabana or enjoy the shade from a beach umbrella, plus you'll be within a five-minute walk of Playa de Palma. The indoor pool provides a splash of fun, and guests can also take advantage of a fitness centre and a sauna. Offering a beachfront location, PM1114 serves Mediterranean cuisine and is open for breakfast, lunch and dinner. A poolside bar, a seasonal outdoor pool and a snack bar/deli are other highlights. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 100 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 2 AM
    • Late check-in subject to availability
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 16
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free off-site parking nearby
DONE

Transfers

    • Airport shuttle*
    • Bus station shuttle*
DONE

Off-site

    • Area shuttle within 30 metres*
DONE

Other information

    • Smoke-free property
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 8 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

What to do

  • On the beach
  • Beach club nearby (surcharge)
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Free beach cabanas
  • Bike hire
  • Beach umbrellas
  • Bike repair services
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Terrace
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Bike parking
  • Sauna
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Espresso maker

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Mini fridge

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Water-efficient toilets only

Special features

Dining

PM1114 – This beachfront bistro specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Pool Bar – This beachfront bar only serves light fare. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 15 per person
  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from April 14 to October 31

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

Guests can rest easy knowing that there's a fire extinguisher on-site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

Cashless transactions are available.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Hotel Neptuno Playa de Palma

Neptuno Hotel

Neptuno Playa de Palma

Myseahouse Hotel Neptuno Playa de Palma

Myseahouse Neptuno Playa de Palma

Myseahouse Neptuno

Frequently asked questions

Does Universal Hotel Neptuno - Adults Only offer free cancellation for a full refund?

Yes, Universal Hotel Neptuno - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Universal Hotel Neptuno - Adults Only?

Yes, there's an indoor pool and a seasonal outdoor pool.

Are pets allowed at Universal Hotel Neptuno - Adults Only?

Sorry, pets aren't allowed.

Is parking offered on site at Universal Hotel Neptuno - Adults Only?

No, unfortunately, but there's free parking nearby.

Is an airport shuttle service offered by Universal Hotel Neptuno - Adults Only?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Universal Hotel Neptuno - Adults Only?

Check-in start time: 3:00 PM; check-in end time: 2 AM. Check-out time is 11:00 AM.

Is there an on-site casino at Universal Hotel Neptuno - Adults Only?

No, this hotel doesn't have a casino, but Mallorca Casino (19-min drive) is nearby.

What is there to do at Universal Hotel Neptuno - Adults Only and nearby?

Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a sauna. Universal Hotel Neptuno - Adults Only also has a fitness centre.

Are there restaurants at or near Universal Hotel Neptuno - Adults Only?

Yes, PM1114 offers al fresco dining, Mediterranean cuisine and pool views.

Does Universal Hotel Neptuno - Adults Only have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Universal Hotel Neptuno - Adults Only like?

Universal Hotel Neptuno - Adults Only is located on the waterfront, a short 3-minute walk from Hipotels Convention Centre and 3 minutes' walk from Playa de Palma.

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Reviews

Universal Hotel Neptuno - Adults Only Reviews

8.6

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.4

Property conditions & facilities

Guest review summary

What guests liked

  • The pool area was very nice and offered a small bar and food availability. (3 reviews)
  • The property is located directly across the street from a stunning beach. (3 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Beach

Reviews

Verified

10/10 Exceptional

The property and the staff was amazing! Even the area it is just across the street from the beach. The beach was stunning! Only thing is your in party central. If you wanted more relaxing wouldn’t be the best hotel for you. But still quite enough for sleep. We had an amazing time.
Ronica, 3-night trip
Verified

8/10 Very good

Very close to the Playa's party hotspots. Nice pool. Very friendly staff, clean and calm rooms. Only downsight: mattresses were worn out (soft "hole" in the middle).
Tobias Nils, 4-night trip
Verified

8/10 Very good

Very nice hotel. Right across the street from the beach and in a great location along the beach broadwalk. Plenty to do around the hotel. Lots of nightlife within walking distance. Very nice pool area with a small bar and food available. Bar prices were very reasonable. My biggest problem with the hotel is the air conditioning. The temperature outside was only 27C-29C while we were there, however the room temperature we could only lower to approximately 21C-22C with the air conditioning on high continuously. We asked the hotel about this and they said that is the way all the rooms are.
steve, 5-night trip
Verified

10/10 Exceptional

I absolutely cannot fault my mini break spent at the Universal Hotel Neptuno. All front desk staff, in particular, German and Daniel, were extremely helpful, patient, bilingual and approachable. The ideal that you want and expect from any hotel front desk abroad but rarely receive in reality. However this was the case for me, so checking in, booking excursions, recommendations for places to eat out, directions, booking taxis, holding my luggage after check out, any additional requests etc etc were all made easier by having such a client focused dedicated front desk. Thank you again to German and Daniel. Also huge credit to the cleaning staff who made my room so presentable and such a huge pleasure to return to each day. Other services such as pool, restaurant, sauna, gym, having a beach front view were such a delight to enjoy too. I would certainly recommend this hotel to any one visiting Palma De Mallorca. Richard
Richard, 3-night trip
Verified

8/10 Very good

The staff were absolutely amazing, especially Mariano from the front desk who solved every little thing we requested with a smile and fast. I would absolutely recommend this hotel especially if you like the party scene that Mega Park provides.
Mariel, 4-night trip
Verified

8/10 Very good

Great for a beach location

Great Stay, lovely sized room, The hallway water dispenser was a good idea. Nice pool area and lovely beach views, We didn’t eat here so cannot comment on that, But we had a lovely spacious suite at the end of the hotel so had clear views of the beach.. mega park was next door, but with the balcony doors shut you couldn’t hear any noise.
leanne, 2-night trip
Verified

10/10 Exceptional

Super!
Daniel, 1-night trip
Verified

8/10 Very good

Everything was very good so far and the staff very nice and friendly, we felt very comfortable. But the mattresses and some pillows were not good
Christian, 3-night trip
Verified

6/10 Good

The hotel itself is not bad (even if it is definitely not a 4 star hotel) but the location is terrible, in the middle of a little Germany full of drunk people
Carlo, 7-night trip
Verified

10/10 Exceptional

I was worried this might be full of stag dos but it wasn’t. It was mainly couples. Hotel is fantastic and very chilled. The only downside was the beds. Two singles pushed together but move really easily so woke up in a different part of the room lol.
mike, 4-night trip
Verified

8/10 Very good

Clean
Pilar Cazorla, 7-night trip
Verified

8/10 Very good

Very windy at the pool. Photos show things differently. Lots of nightlife next door. Old hotel updated year 2000, well maintained. Very nice staff.
Peter, 3-night trip
Verified

10/10 Exceptional

Great staff - the housekeeper was stellar. The servers were kind and attentive. Pilar was kind and did an excellent job in surprising my husband for his birthday. The cake was fabulous and the prosecco was nice too. Honestly, the only down was the kids partying all night around the hotel, but this is not in the hotel's control. Would recommend the hotel for sure!
Vildana, 4-night trip
Verified

4/10 Fair

The property was totally fine but the outside beach was very dirty and not well kept.
Kathleen, 3-night trip
Verified

10/10 Exceptional

.
Jokin, 2-night trip
Verified

6/10 Good

Very dated hotel but on the beach

The only reason you should consider this hotel is because of the location. Its on the beach and next to Mega park for those who want to party. Other then that this room is very very very dated.... Like 1990- 2000... Definitly not worth the money....
Ermin, 3-night trip
Verified

10/10 Exceptional

I didn’t like the ants in the bathroom
Alexander, 5-night trip
Verified

8/10 Very good

Der Ausblick war leider nicht schön aber sonst war es vollkommen in Ordnung! Schöne große Zimmer und der Strand nicht weit! Frühstück war super ! Würde es wieder buchen.
Anne, 6-night trip
Verified

10/10 Exceptional

Zimmer war top, Frühstücksbuffet sehr gute Auswahl, top Lage
., 3-night trip
Verified

8/10 Very good

Die Juniorsuite mit frontaler Meersicht ist sehr geräumig. Wenn die Balkontüren geschlossen sind, hört man praktisch nicht mehr von der Promenade her. Die Mitarbeiter waren alle freundlich und zuvorkommend. Das Frühstücksbüffet bot eine grosse Auswahl. Das einzige, was uns störte, war, dass die Dusche offen ins Zimmer war. Wenn man mit der Schwester oder Kollegin reist, ist dies nicht so angenehm.
Ursula, 3-night trip
Verified

8/10 Very good

Schönes Hotel, wir hatten ein Zimmer direkt Meerblick, wirklich schön, Frühstücksbuffet, hervorragend, große Auswahl, frisches Obst, direkte Lage neben dem Megapark, trotzdem hat man ihn kaum gehört. Toller Pool und toller Meerblick.
Sven, 1-night trip
Verified

10/10 Exceptional

Ein super Hotel direkt neben dem Megapark in erster Strandreihe. Man kommt vorne durch den Frühstücksraum direkt auf die Strandpromenade. Das Frühstücksbuffet beeinhaltet alles was man benötigt. Zusätzlich kann man sich Eier Benedict, Omelette oder Pancakes frisch individuell zubereiten lassen. Die Zimmer sind sauber und geräumig und der Pool ist groß mit genügend Liegen. Insgesamt ein gutes 4-Sterne-Hotel an der Playa de Palma. Wir kommem wieder :-)
Marco, 4-night trip
Verified

6/10 Good

Gut für junge Partypeople, wer mehr will ist hier falsch
Kathrin, 2-night trip
Verified

10/10 Exceptional

Super Aussicht super Personal sauberes Zimmer Frühstück einwandfrei Nichts zu meckern und ab sofort jedes Jahr wieder 😍
Aussicht vom Zimmer
Jennifer, 2-night trip
Verified

10/10 Exceptional

Klasse, direkt vor Ort neu gebucht
Torsten, 4-night trip