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1 room, 2 adults

Carlton Downtown

4-star4 stars
Sheikh Zayed Road, Dubai, 7143, United Arab Emirates

4-star hotel with spa, near Dubai International Financial Centre
  • Free WiFi and free parking
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,990 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Breakfast
Tasty breakfast
Service
Fantastic service
Comfort
Very comfortable

Carlton Downtown

from A$163
  • Deluxe Room
  • Classic One Bedroom Suite
  • Premium One Bedroom Suite
  • Deluxe Two Bedroom Suite
  • Premium Two Bedroom Suite
  • Panoramic Suite
  • Panoramic two bed room suite
  • Premium Suite, 3 Bedrooms

What’s around Carlton Downtown

Landmarks

  • In Trade Center
  • Dubai Mall - 19 min walk
  • Burj Khalifa - 25 min walk
  • Dubai Fountain - 31 min walk
  • Dubai International Convention and Exhibition Centre - 36 min walk
  • Dubai World Trade Centre - 44 min walk
  • Dubai International Financial Centre - 12 min walk
  • KidZania - 22 min walk

Getting around

  • Dubai (DXB-Dubai Intl.) - 10 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 28 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 45 min drive
  • Financial Centre Station - 3 min walk
  • Emirates Towers Station - 13 min walk
  • Burj Khalifa - Dubai Mall Station - 27 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 357 rooms
  • This hotel is arranged over 47 floors

Arriving/leaving

  • Check-in time 2 PM-3 AM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking (limited)

Offsite

  • Free beach shuttle

  • Free shopping center shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Free beach shuttle
  • Outdoor pool
  • Pool sunloungers
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Nightclub
  • Health club
  • Tennis on site
  • Steam room
  • Sauna
Working away
  • Business centre
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2013
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Arabic
  • Croatian
  • English
  • Estonian
  • French
  • Italian
  • Romanian
  • Russian
  • Spanish
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Sleep Number by Select Comfort mattress
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Kirana Spa has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

Bayty - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.

Deli Grind - This delicatessen serves light fare only. Guests can enjoy drinks at the bar. Open daily.

Jimmy Wickets - Onsite sports bar. Happy hour is offered. Open daily.

Zephyr - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Pilates classes on site
  • Yoga classes/instruction on site

Carlton Downtown’s small print

Also known as

  • Warwick Hotel Dubai
  • Carlton Downtown Hotel
  • Carlton Downtown Dubai
  • Carlton Downtown Hotel Dubai
  • Warwick Dubai
  • Warwick Dubai Hotel
  • Warwick Dubai Hotel
  • Carlton Downtown Hotel Dubai
  • Carlton Downtown Dubai
  • Warwick Dubai
  • Warwick Hotel Dubai

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Parking height restrictions apply.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 15 per accommodation, per night
    A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

Optional extras

Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Rollaway beds are available for AED 150.0 per night

Buffet breakfast is offered for an extra charge of AED 99 for adults and AED 49.50 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 157 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very good 8.4 From 484 reviews

Poor 2.0
WORST BIRTHDAY STAY EVER
Where to start? First of all is the shower. The water wouldn’t stop. The handle kept water running all the time. Called the maintenance. He had to change it and it took him almost 2 hours to fix while they have to change the room for us which didn’t happen of course. After his done he forgot the ceiling open for the whole night. When We came back, we found out all the kind of mosquitoes in the place because of the ceiling is still open. Called them again to come and fix it. Again they never change our room. I have also mentioned that my wife birthday is on 2 November. Nothing was done. Not even a candle. Finally we want to check out and called for the bell man to help us with luggage. It took them 45 min to send one. On the checkout reception the Manager Sami was so rude and said nothing about our experience and all he had to say is that I tried to call u but we weren’t in the room baring in mind that he has my mobile number that he can reach me on it. All I want to say that this hotel is 0. Plus windows are not clean. You can’t see the city properly. And I’m sure 1000s of people mentioned that.
Ahmed, us3 night trip
Fair 4.0
"Unconcern and disregard" - it`s a main slogan of Carlton Downtown in Dubai. I`ve booked my room 2 months prior and in comments clearly asked for non-smoking apartments. Two days before my arrival, I`ve contacted hotel and notice them about my late check-in. At the moment of the check-in I was provided with smoking room. It literally stinks, looks like bunch of teenagers throw a party here, cigarette stains on the furniture, smell, that you even can`t imagine. It was 4 in the morning and staff on the lobby was useless (“there no non-smoking rooms”, “you have arrived so late”, “tomorrow we will move you to a good room”). Next day in the morning I`ve asked about non-smoking room again, nobody cares, but promised to move my luggage after the noon. In evening I`ve returned to the hotel and nobody still have no clue what I`m wants from them. There was no room change and my luggage was still in the stinky chamber. After all, Anastasia from lobby made a situation normal, she changes my room to non-smoking and everything was fine. Also, it was first hotel in the last 5 or 6 years, that have not provided any perks to Expedia +gold guest. Just nothing. Let`s be objective: hotel is nicely situated, few minutes to the Metro, 24 hours supermarket is not far also. Rooms are big and quite good furnished. Windows are extremely dirty, but it`s a common problem of most Dubai buildings. Lobby staff is useless except of Anastasia, but you can`t run the whole hotel on one decent person. Just NO.
Dmitry, usOther trip
Very good 8.0
A good hotel with all amenities nearby
We stayed in the hotel for 4 days and it was worth the money paid.. inside the room, you have everything to make your stay comfortable with kids.. master bed was big enough to accommodate four of us - 2 adults, 1 child and 1 infant.. bathrooms were slightly small but accommodated everything, including a bathtub which was a hit with kids.. view is good and Burj Khalifa is visible from their rooms.. breakfast spread is average - being strictly veg we had a couple of options like porridge, fried rice, stuffed tomato, potato subzi.. additionally you of course have a decent spread of fruits, breads, milk, juices, cornflakes, etc.. there are a couple of eating options available near the hotel as well.. we tried Starbucks and two pizza joints near the hotel, all of which turned out to be good.. there is a small supermarket nearby which has stocked all the essentials you might need for a stay.. also there are few stores like CAT nearby where you can shop if you missed to do it in the malls.. Taxis are plenty and easily available from the hotel.. hotel staff is courteous and helps you onboard and off board from taxis.. Few things to note - 1. Room service a little slow 2. Ask for a higher room 3. Do visit the swimming pool 4. Spa timings are different than the time suggested in the ads placed in the hotel.. check with reception on timings 5. They do not offer to clean the baby utensils, unlike others.. I personally found it unhygienic to clean bottles in bathroom
priyanka , gbOther trip
Exceptional 10.0
AMAZING HOTEL and AMAZING SERVICE
I've been to dubai three times and this hotel was the best out of the three hotels I stayed at, from the hotel deco and interior to staff and customer service, everything was perfect. Everyday they cleaned our hotel, done the bedding and tidying the room and bathroom, new towels everyday. It's on busy Sheikh Zayed Road, 15-20 mins to JBR walk and Marina. 10 mins to Dubai Mall and Deira markets. Taxis are always outside the hotel. There are loads of restaurants and cafes outside the hotel and opposite including Nando's and KFC, 24 hour supermarket, HSBC and other banks, ATM's was also next to the hotel, a sheesha lounge restaurant and cafe called Picollo Mondo was right opposite the hotel, it's next door to Grand Emirates Hotel, very good sheesha, cute little cafe called Shakespeare and Co. just 6-7 mins walk from the hotel, you can have afternoon tea and cake or a proper meal as well as sheesha. Two metro stations outside where you can also use to cross over to the other side of the road. The staff are very respectful and well mannered, they always greet you and open the doors for you. Reception and Concierge service is 24 hours, the lobby area is huge, there's two sides, front and back. Wifi was really good and fast. Highly recommended!
Ambia, gbOther trip
Very good 8.0
Cherry.. the receptionist.. you are rude
The receptionist was really really rude and disrespectful. Her name is Cherry. I have requested a room and she said that the room I have requested is not available so naturally I asked her about my other options and if there is any other solution. Than, she frowned at me and throw the keyboard while clapping the mouse so hard and yelled at me and talked in a very loud and disrespectful tone. I was in shock for her attitude and my friend asked her about the reason behind her strange reaction but she didn’t answer and kept ignoring us!! Really disappointed with my welcoming experience and I could report her for her manager but I thought I am here to have fun so I am not going to bother myself with her crazy attitude. However, everything else was great and I was a really nice hotel
FATMA, ae4 night trip with friends

Carlton Downtown

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