Terra Nova All Suite Hotel

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Overview of Terra Nova All Suite Hotel

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Terra Nova All Suite Hotel

4.0 star property
4-star resort in Half Way Tree with casino and outdoor pool

9.2/10 Superb

491 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
17 Waterloo Road, Kingston, Saint Andrew
Main amenities
  • Daily housekeeping
  • Casino
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Nightclub
  • Fitness center
  • Spa tub
  • Room service
  • 24-hour business center
  • Conference center
  • Airport shuttle
  • Terrace
Feel at home
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Minibar
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Half Way Tree
  • Bob Marley Museum - 3 min drive

Getting around

  • Norman Manley Intl. Airport (KIN) - 23 min drive
  • Ocho Rios (OCJ-Ian Fleming Intl.) - 82 min drive
  • Airport shuttle (surcharge)

About this property

Terra Nova All Suite Hotel

In addition to a casino and a nightclub, Terra Nova All Suite Hotel features an airport shuttle (available 24 hours) for USD 40 per person. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at The Regency Room, one of 3 restaurants, which serves international cuisine and is open for dinner. A bar/lounge, a fitness center, and a spa tub are other highlights at this upscale resort. Fellow travelers say great things about the helpful staff and comfortable guestrooms.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Ecolab (3rd party expert - Global), and CovidClean (Safehotels - global expert)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 46 units

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:00 AM–11:30 AM
  • 3 restaurants
  • Bar/lounge
  • Room service (limited hours)

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Casino
  • Nightclub
  • 223 casino gaming tables
  • 160 casino slot machines
  • Spa tub
  • Casino VIP room

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English

Room amenities

Be entertained

  • IPod docking station
  • 46-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Regency Room - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required.
The Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
The Pâtisserie - This delicatessen serves light fare only. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 40 per person (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • Ecolab (3rd party expert - Global)
  • CovidClean (Safehotels - global expert)
  • COVID-19 Guidelines (WHO)

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Terra Nova All Suite
Terra Nova All Suite Hotel
Terra Nova All Suite Hotel Kingston
Terra Nova All Suite Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Terra Nova Kingston
Terra Nova All Suite Hotel Jamaica/Kingston
Terra Nova All Suite Kingston
Terra Nova All Suite Hotel Resort
Terra Nova All Suite Hotel Kingston
Terra Nova All Suite Hotel Resort Kingston

Frequently asked questions

Overall score and ratings

9.2

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Karon, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Medelia, 8-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Stay was great.
Very much awesome I really do love the staff friendly people.
Joy, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Shawn, 14-night trip
Verified Expedia guest review

6/10 Good

Michelle, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

I like the appearance of the property
ISHEKA, 6-night family trip
Verified Orbitz guest review

4/10 Fair

I loved the foood and the gardens. The propertry is very dated and needs a serious upgrade. No elevator, so we had to lug our heavy suitcases down two flights of stairs for the wee hours of the morning return to the US. Customer service left a lot to be desired. Amenities missing and took constant reporting for basics like washcloths. I could go on but essentially I would not return to this hotel for anything other than the food. Very disappointed.
Sylvia Marguerite, 4-night family trip
Verified Expedia guest review

6/10 Good

Not elevator to rooms, no cart to take luggage to room
John, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay! First class Jamaican hospitality and facilities
Marcus, 4-night business trip
Verified Expedia guest review