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Renaissance Santiago Hotel

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Breakfast, lunch and dinner served, international cuisine
Outdoor pool
Outdoor pool
Outdoor pool
Club Room, 1 Double Bed, Non Smoking | Premium bedding, pillow-top beds, minibar, in-room safe

Overview of Renaissance Santiago Hotel

Renaissance Santiago Hotel

4.5-star property
Luxury hotel with outdoor pool, near Parque Arauco Mall

9.0/10 Superb

286 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Avenida Kennedy 4700, Vicatura, Santiago, Region Metropolitana, 7630454

Room options

About this area

What's nearby

  • In Las Condes

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 20 min drive
  • Santiago Central Station - 28 min drive
  • Military Academy Station - 21 min walk
  • Alcantara Station - 23 min walk
  • Manquehue Station - 25 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Tip y Tap - 6 min walk
  • Tanaka - 6 min walk
  • P.F. Chang's - 8 min walk
  • La Perla del Pacifico - 8 min walk
  • Trattoria Rita - 8 min walk

About this property

Renaissance Santiago Hotel

A great choice for a stay in Santiago, Renaissance Santiago Hotel features a rooftop terrace and offers an airport shuttle (available 24 hours) for CLP 45000 per vehicle. Guests can indulge in massages, body wraps or body scrubs, and grab a bite to eat at Catae Restaurant, which serves international cuisine and is open for breakfast, lunch and dinner. Other features of this luxurious hotel include an outdoor pool, a bar/lounge and a 24-hour fitness centre. Fellow travellers like the helpful staff and breakfast.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 181 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered on-site self-parking (CLP 10000 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Free off-site parking nearby
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • Golfing nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (2916 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Bike hire

Facilities

  • Built in 2012
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • An outdoor pool
  • Spa services
  • Hot tub
  • Sauna
  • Steam room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving features in guest rooms
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include body wraps, body scrubs and body treatments.

Dining

Catae Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Reservations are required.
Renaissance Santiago Hote – On-site cocktail bar.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Buffet breakfast is offered for an extra charge of CLP 23 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CLP 45000 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for CLP 60.0 per night

Parking

  • Covered self-parking costs CLP 10000 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property uses solar energy, plus a grey water recycling system.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Renaissance Santiago
Renaissance Hotel Santiago
Renaissance Santiago
Renaissance Santiago Hotel
Santiago Hotel
Santiago Renaissance Hotel
Renaissance Santiago
Renaissance Santiago Hotel Hotel
Renaissance Santiago Hotel Santiago
Renaissance Santiago Hotel Hotel Santiago

Frequently asked questions

Does Renaissance Santiago Hotel offer free cancellation for a full refund?
Yes, Renaissance Santiago Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Renaissance Santiago Hotel?
As of 29 Jan 2023, prices found for a 1-night stay for 2 adults at Renaissance Santiago Hotel on 11 Feb 2023 start from AU$189, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Renaissance Santiago Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Renaissance Santiago Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Renaissance Santiago Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Renaissance Santiago Hotel?
Yes. Self-parking costs CLP 10000 per day. Electric car charging is available.
Is an airport shuttle service offered by Renaissance Santiago Hotel?
Yes, an airport shuttle is available. The charge is CLP 45000 per vehicle one-way.
What are the check-in and check-out times at Renaissance Santiago Hotel?
You can check in from 3 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Renaissance Santiago Hotel and nearby?
Renaissance Santiago Hotel has an outdoor pool and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near Renaissance Santiago Hotel?
Yes, Catae Restaurant offers international cuisine. Nearby restaurants include Tip y Tap (6-min walk), Tanaka (6-min walk) and P.F. Chang's (8-min walk).
What's the area around Renaissance Santiago Hotel like?
Renaissance Santiago Hotel is a short 8-minute walk from Parque Arauco Mall and 8 minutes' walk from Parque Araucano. The local area is considered walkable, as well as being good for shopping.

Reviews

9.0

Superb

9.2/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

9.3/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Trip with friends
Excellent hotel , efficient friendly professional staff. Considering it was a public holiday (New Year) . Lots to do in Santiago , could have spent another few days.
Margaret, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Nancy, 4-night trip
Verified Hotels.com guest review

2/10 Poor

Horrible hotel/ untrained staff
Had a very nasty experience in this so called "luxury" hotel. The front desk staff on duty at 2345 local time on 21 November, 2022 deliberately allocated me the worst possible room in the hotel without a working air conditioner. he punished me, because he said, I had not booked directly via "Marriott bonvoy" but via 3rd party side - Hotels.com. Despite my repeated requests, he did not change my room and I could not get absolutely any sleep though I had paid 200 usd for the room. Furthermore, I offered to pay another 200 usd, (over and above the 200 usd I had already paid for the room), as there were many empty rooms the hotel but he still refused to change my room. I request senior management to change this person from duty immediately as he is very toxic and not helping the reputation of your property. he need to be put for housekeeping or cleaning dishes. If you are a business traveler, I do not recommend this hotel as there was too much noise from street and the AC did not work the whole night.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location and wonderful staff service
Patricia, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The location was great and it has all amenities you need, the staff was super friendly, Pablo Fabian, Anna, Ruly at the bar were awesome!!
elmer, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

it's a beautiful hotel and the staff is outstanding!
Lisanna, 1-night trip
Verified Orbitz guest review

8/10 Very good

Piso de la ducha resbaladizo
Muy buen hotel. Solo una cosa a mejorar. El piso de la ducha es muy resbaladizo que lo hace peligroso sobre todo para niños y adultos mayores
Rodrigo, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overall happy
Only issue we had was when we landed we did not find the driver that we had organized to pick us up and got scamed from fake taxi drivers. We dont have scamers at airports in Australia so was not aware of issue untill it was to late, other than that we were well looked after and enjoyed the rest of our stay
Tracie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice place to stay; good gym
Great, safe place to stay with good restaurants in walking distance. The gym was also better than most hotel gyms.
ANDREW, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic 2 week stay at Renaissance Hotel!
My 10 nights spent at the Renaissance Santiago Hotel was absolutely fantastic! The staff were so helpful in giving us idea's of places to go see, they were extremely attentive to our needs, the food was amazing - overall I could not have asked for a better stay! I will absolutely return, if only to visit the wonderful staff who really made our trip to Chile as special as it was!
Pia, 8-night trip
Verified Hotels.com guest review