Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Villas H2O

3-star3 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
Calle Chichen Itza, Mz 24, Lt 001, Tulum, QROO, 77780, Mexico

Art Deco hotel in Tulum City Center with spa and outdoor pool
  • Free full breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • Overall it was very good! Staff (Israel and Javier) were very helpful. However, the local…Apr. 15, 2018
  • Israel who was greeting us was friendly and very service minded. He upgraded us to a…Oct. 20, 2020

Villas H2O

from A$110
  • Double Room, 1 King Bed (Upper floor)
  • Triple Room, Multiple Beds, Ground Floor
  • Double Room, 2 Double Beds
  • Penthouse Apartment 2 queen beds and 1 futon bed
  • Penthouse Apartment 1 King size bed and 1 Futon bed
  • Deluxe Double Room, 2 Queen Beds, Garden View, Ground Floor
  • Deluxe Double Room, 1 King Bed with Sofa bed, Balcony, Pool View

What’s around Villas H2O

Landmarks

  • In Tulum City Center
  • Tulum Mayan Ruins - 3.3 mi / 5.4 km
  • Gran Cenote - 3.6 mi / 5.9 km
  • Tulum Monkey Sanctuary - 5.2 mi / 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 10 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time ends at anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

Payment types at the property

Other information

  • No alcohol served onsite
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Free full breakfast daily
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sunloungers
  • Full-service spa
  • Bicycle rentals on site
  • Ecotours nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Year Built – 2008
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily.

Villas H2O’s small print

Also known as

  • Villas H2O Hotel Tulum
  • Villas H2O Tulum
  • Villas H2O Hotel Tulum
  • Villas H2O Hotel
  • Villas H2O Tulum
  • Villas H2O
  • Villas H2O Hotel

Policies

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of MXN 600 (subject to availability)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Villas H2O

  • Does Villas H2O offer free cancellation for a full refund?
    Yes, Villas H2O does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Villas H2O?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Villas H2O?
    Yes, there's free self parking.
  • Is there a pool at Villas H2O?
    Yes, there's an outdoor pool.
  • Are pets allowed at Villas H2O?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Villas H2O?
    Check-in ends–anytime. Check-out time is noon. Late check-out is available for a charge of MXN 600 (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Villas H2O?
    Yes. Nearby restaurants include El Camello Jr (5-min walk), Los Aguachiles Tulum (6-min walk), and La Barracuda (10-min walk).
  • Is airport shuttle service offered by Villas H2O?
    Yes, an airport shuttle is available.
  • What is there to do near Villas H2O?
    Recommended spots to visit include Tulum Mayan Ruins (3.3 mi), Gran Cenote (3.6 mi), and Tulum Monkey Sanctuary (5.2 mi).

Recent reviews

Superb 9.2 From 116 reviews

Poor 2.0
Awful service by the Hotel and Hotels.com.
I made reservation at this location and upon arrival the property manager had no clue about the reservation. The property was closed. I was never notified of it until I arrived. Hotels.com customer service was awful as well. They did not help me. The would hang up on me and I ended up speaking with four customer service reps. repeating myself. The entire experience was awful.
Chris, us1 night family trip
Exceptional 10.0
Property was very nice and well maintained. Staff was super friendly and helpful. Breakfast was very good. The only thing that I would change is our room (penthouse) didnt have a tv.
us7 night romance trip
Exceptional 10.0
Very pleasant stay in big room ..well Situated to walk to town and restaurants
us4 night romance trip
Exceptional 10.0
Quiet, beautiful smaller boutique hotel off the beaten path. The rooms are arranged around a beautiful central yard with the pool area. Attentive staff, great breakfast.
Jeckie, us2 night family trip
Exceptional 10.0
Omg, what a beautiful hotel in the middle of tulum city. The property is gorgeous, the room is spacious and has a great view of the pool. Pool area is amazing, quiet and 24 hours! Breakfast was simple and delicious. We had a wonderful stay. Would definietly recommend.
us4 night romance trip
Exceptional 10.0
It's tucked away in a quiet area! A beautiful place to relax. Pool is amazing and the staff is friendly and accommodating to all your needs! It's a must stay for the budget traveler in Tulum. Great places to eat within walking distance also are a plus!
us5 night family trip
Exceptional 10.0
Our trip to Tulum and Cobá Pyramids
Amazing hotel with very clean rooms nice comfortable beds and beautiful landscape and pool. Perfect stay for anyone anytime
Devin, us1 night family trip
Exceptional 10.0
Loved that it's a small family hotel tucked in the middle of the neighborhood.
us4 night trip with friends
Very good 8.0
The hotel was pleasant and quite. The staff was nice and helpful with suggestions to get around the city. An overall nice experience.
Nuch, us4 night romance trip
Exceptional 10.0
This hotel is a real gem hidden within the city of Tulum. The staff was very nice, everything was perfect, the pool is amazing, the free breakfast was just right! The hotel even lends you towels to take off the property, a really great experience!
Juan, us4 night family trip

Villas H2O

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