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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Grand Residences Riviera Cancun

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Blvd. El Cid, Unidad 28 Lote 1, Manzana 20 Supermanzana 3, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront resort with 3 restaurants and spa
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • El mejor hotel y servicio ,nos trataron como familia y como Reyes🙏🙏🙏🙏 Infinitas…Jul. 29, 2020
  • We arrived at the property thinking that we had paid for an all-inclusive stay for 4 days…Mar. 16, 2020

Grand Residences Riviera Cancun

from A$305
  • Junior Suite with Jacuzzi
  • Junior Suite Ocean View
  • Master Suite Ocean View
  • Two Bedroom Suite Ocean View
  • Three Bedroom Suite Ocean View
  • Junior Suite Resort View
  • Master Suite Resort View
  • Two Bedroom Suite Resort View
  • Three Bedroom Suite Resort View
  • Double Room Single Use
  • Double Room Single Use

What’s around Grand Residences Riviera Cancun

Landmarks

  • On the beach
  • Puerto Morelos Town Square - 42 min walk
  • Ojo de Agua Beach - 36 min walk
  • Artisans Market - 42 min walk
  • San Jose Catholic Parish - 42 min walk
  • Puerto Morelos Reef - 43 min walk
  • Sanctuary of Hope and Time Capsule - 4.8 mi / 7.7 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 5 mi / 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 144 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests staying through a Saturday night may be required to move rooms with hotel assistance.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 25

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Free valet parking on site (limited)

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 3 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Beach towels
  • Swim-up bar
  • Spa tub
  • Pool sunloungers
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business centre
  • Conference space
  • Conference space size (feet) - 1507
  • Conference space size (meters) - 140
  • One meeting room
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 7
  • Year Built – 2013
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private spa tub
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 47-inch plasma TV
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Grand Residences Riviera Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Other inclusions

  • Roundtrip airport transfers

Not included
  • Golf green fees
  • Use of golf cart
  • Miniature golf
  • Motorized water sports
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.

Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.

Pool Bar - This bar is located on the beach. Open daily.

Flor de Canela - This restaurant specializes in Mexican cuisine.

Grand Residences Riviera Cancun’s small print

Also known as

  • Grand Residences Riviera Cancun Condo Puerto Morelos
  • Grand Residences Riviera Cancun Resort
  • Resinces Riviera Cancun Puert
  • Residences Riviera Cancun
  • Grand Residences Riviera Cancun Resort
  • Grand Residences Riviera Cancun Puerto Morelos
  • Grand Residences Riviera Cancun Resort Puerto Morelos
  • Grand Residences Riviera Cancun Condo
  • Grand Residences Riviera Cancun Puerto Morelos
  • Grand Residences Riviera Cancun
  • Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
  • Grand Residences Riviera Cancun Resort Puerto Morelos
  • Grand Residences Riviera Cancun Resort
  • Resinces Riviera Cancun Puert
  • Grand Residences Riviera Cancun Resort Puerto Morelos

Policies

Guests staying through a Saturday night may be required to move rooms with hotel assistance.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Deposit: MXN 3800.00 per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Residences Riviera Cancun

  • Does Grand Residences Riviera Cancun offer free cancellation for a full refund?
    Yes, Grand Residences Riviera Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Residences Riviera Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Residences Riviera Cancun?
    Yes, there's free self and valet parking. Parking spots may be limited.
  • Is there a pool at Grand Residences Riviera Cancun?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Grand Residences Riviera Cancun?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Residences Riviera Cancun?
    You can check in from 4:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Are there restaurants at or near Grand Residences Riviera Cancun?
    Yes, there are 3 onsite restaurants, featuring beachfront dining, international cuisine, and garden views. Nearby restaurants include My Little Italy (3.1 mi), Tacos.Com (3.1 mi), and Richard's Bistro (3.1 mi).
  • Is airport shuttle service offered by Grand Residences Riviera Cancun?
    Yes, a free airport shuttle is available.

Recent reviews

Exceptional 9.6 From 138 reviews

Exceptional 10.0
Great condition and extraordinary maintenance of facilities, constant cleaning/dusting. Almost too much services, especially at restaurants where empty plates disappear within seconds!
ca8 night family trip
Very good 8.0
Staff could not be better. Anything you need and genuinely nice. Restaurants are not at all set up for 2 people. Big tables and staff NOT helpful
peggy, us9 night romance trip
Exceptional 10.0
Orbitz screwed up my reservation and refused to fix it. Cost me and my wife $1000 more...never again.
Sam, us5 night family trip
Exceptional 10.0
So friendly and helpful. The service was excellent Rigoberto was especially kind. He always remembered our names and orders. He helped make our days extra relaxing and special
us3 night romance trip
Exceptional 10.0
Family vacay
We're repetitive guests and always enjoy the great service and atmosphere of this Hotel. Thank you.
MARIA FRINE, us2 night family trip
Exceptional 10.0
A family friendly, mostly tranquil, very beautiful place with access to wonderful water based activities if you like that sort of thing. Activities for children and quiet enough for folks like us who want quiet. We’d prefer it even quieter, but compared to most resorts it was peaceful and relaxing. Great staff. There is no public transportation into the nearby town of Puerto Morelos, so you will need to use taxis if you want to enjoy the town. It is charming. Perhaps bike rentals are possible as well, but am not sure about that. The proximity to Delphinus is a big plus. 30 minutes to Cancun airport.
Marj, us7 night romance trip
Exceptional 10.0
Family friendly atmosphere, safe, great food, warm staff
us2 night trip with friends
Exceptional 10.0
This resort is fantastic- every detail was meticulously thought about. The facility is beautiful, the staff wonderful the service excellent. The food was very good. I would love to come and stay in a heartbeat.!
us3 night romance trip
Exceptional 10.0
New, clean, impeccable service, not too noisy, family friendly classy
us4 night trip
Exceptional 10.0
Excelente hotel. Hotel staff is hard working, friendly and very helpful. Great amenities, quiet and great for people traveling with children. The residences are fully equipped, spotless clean. Wonderful place
us7 night family trip

Grand Residences Riviera Cancun