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Sofitel Dubai The Palm Resort & Spa

Palm Jumeirah beachfront resort with spa and beach bar

  • Free WiFi and free parking
From
A$413

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East Crescent Road, Dubai, 55558, United Arab Emirates
9.0.Superb.
  • Great customer service, they get your bed ready at night. Always acknowledge you when you…

    Sep. 13, 2019

  • Had the jnr suite, very nice room, hotel has great breakfast and nice pool with plenty of…

    Sep. 6, 2019

See all 656 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Dining options
Transport options
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 361 guestrooms
  • Daily housekeeping
  • On a private beach
  • Marina
  • 7 restaurants and 6 bars/lounges
  • Full-service spa

Feel at home

  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Palm Jumeirah
  • Aquaventure - 23 min walk
  • Nakheel Mall - 3.8 mi / 6 km
  • The View at The Palm - 5.1 mi / 8.2 km
  • Sheikh Zayed Road - 6.4 mi / 10.3 km
  • Dubai College - 6.5 mi / 10.4 km
The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Luxury Room, 1 King Bed, Balcony, Sea View
  • Luxury Room, 1 King Bed, Balcony, View (Palm View)
  • Junior Suite, 1 King Bed with Sofa bed, Balcony, Sea View
  • Junior Suite, 1 King Bed with Sofa bed, Balcony
  • Luxury Twin Room, 2 Single Beds, Balcony, View (Palm View)
  • Club Suite, 1 King Bed with Sofa bed, Business Lounge Access (Beach)
  • Club Suite, 1 King Bed with Sofa bed, Business Lounge Access, Sea View (Prestige)
  • Club Suite, 1 King Bed with Sofa bed, Business Lounge Access (Beach)
  • Club Suite, Business Lounge Access, Sea View (Opera)
  • Classic Room, View
  • Luxury Room, 1 King Bed, Balcony, Sea View

Location

East Crescent Road, Dubai, 55558, United Arab Emirates
  • In Palm Jumeirah
  • Aquaventure - 23 min walk
  • Nakheel Mall - 3.8 mi / 6 km

What’s around

Landmarks

  • In Palm Jumeirah
  • Aquaventure - 23 min walk
  • Nakheel Mall - 3.8 mi / 6 km
  • The View at The Palm - 5.1 mi / 8.2 km
  • Sheikh Zayed Road - 6.4 mi / 10.3 km
  • Dubai College - 6.5 mi / 10.4 km
  • Jumeirah Beach - 8.1 mi / 13 km
  • The Walk - 8.1 mi / 13.1 km
  • Skydive Dubai - 8.1 mi / 13.1 km
  • Dubai Marina Mall - 8.1 mi / 13.1 km
  • Jebel Ali Race Course - 8.2 mi / 13.1 km

Getting around

  • Dubai Intl. Airport (DXB) - 34 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 41 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 49 min drive
  • Atlantis Aquaventure Waterpark Station - 23 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Hotel size

  • This hotel has 361 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 7 restaurants
  • 6 bars/lounges
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • On private beach
  • Free beach cabanas
  • Number of indoor pools - 2
  • Number of outdoor pools - 6
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fishing on site
  • Playground on site
  • Rowing or canoeing on site
  • Windsurfing on site
  • Marina on site
  • Beach sunloungers
  • Children's pool
  • Steam room
  • Beach umbrellas
  • Waterslide
  • Sauna
  • Beach towels
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Arcade/game room

Working away

  • Business centre
  • Number of meeting rooms - 9
  • Conference space
  • Conference space size (feet) - 13149
  • Conference space size (meters) - 1222
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch flat-screen TV
  • Satellite TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Sofitel SPA has 28 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Manava - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Porterhouse Grill - This steakhouse specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Bottega - This delicatessen specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Moana - Overlooking the pool, this fine-dining restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Fitness facilities
  • Marina on site
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Fishing on site
  • Playground on site
  • Rowing or canoeing on site
  • Windsurfing on site

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • New Year's Eve (31 December) Gala Dinner per adult: AED 2000
  • New Year's Eve (31 December) Gala Dinner per child: AED 1400 (from 12 to 18 years old)
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 145.00 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AED 350 per vehicle (roundtrip)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

Also known as

  • Sofitel Dubai Palm Resort
  • Sofitel Dubai The Palm Resort & Spa Dubai
  • Sofitel Dubai The Palm Resort & Spa Resort
  • Sofitel Dubai The Palm Resort & Spa Resort Dubai
  • Sofitel Palm Resort
  • Sofitel Dubai Palm
  • Sofitel Palm
  • Sofitel Dubai The Palm Resort Spa
  • Sofitel Palm Resort
  • Sofitel Palm
  • Sofitel Dubai The Palm Resort Spa
  • Sofitel Dubai The Palm & Dubai

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sofitel Dubai The Palm Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 indoor pools, 6 outdoor pools, and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 7 onsite restaurants, featuring alfresco dining, international cuisine, and pool views. The dining venue will be unavailable from June 1 2021 to October 1 2021 (dates subject to change). Nearby restaurants include Crescendo (2.2 mi), Mekong (2.2 mi), and The Beach House (2.3 mi).
  • Yes, an airport shuttle is available. The charge is AED 350 per vehicle roundtrip.
  • Have fun with onsite activities like windsurfing, rowing, and fishing and improve your game at the onsite tennis courts. Enjoy a treatment at the spa and a swim in one of the 2 indoor and 6 outdoor swimming pools. Sofitel Dubai The Palm Resort & Spa also has 6 bars, a private beach, and a waterslide, as well as a sauna, a steam room, and an arcade.
9.0.Superb.
  • 10.0.Exceptional

    Beautiful property with great staff, eating options onsite, great pool

    1 night romance trip, Aug. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The Property was just beautiful! We enjoyed our stay. It was so relaxing with such a lovely resort feel. It is not near the main city, you would need a taxi or join a tour to get there, but this suited us just fine because we wanted to relax by the pool and enjoy the beautiful restaurants! The staff were all lovely and the rooms were beautiful and so clean!

    Anastasia, 4 night family trip, Nov. 3, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Expecting to win Gold but got Silver

    This is a very good property but ac in the room that we stayed was not chilled enough for us therefore, we didn't get the best of night sleeps . Sometimes plates were left outside some rooms close to ours for too long whilst the house cleaning people turned blind eyes to them however, our room was kept well by Raju. We went on a half Board thing, I particularly do not think that it is worth it because the choices of foods were then limited to what you could order. The world Eatery and Moana (sea food restaurant) were OK for us. The best part were the SoSpa team, I like those guys, they are friendly and they took their time to show you around. The pool are was clean and good. Watch out, the guys serving by the pool area near the Indian restaurant can be a little crafty, they tried it with me while I was the phone and they charged me contrary to the price written on their board. Would I stayed again? We have stayed in at least 20 5* hotels in Dubai and we have had better meals in half of them. Maybe it is the Covid-19 thing but, I still believe that Sofitel Palm have a lot to offer but came a little short of total expectations this time around.

    Adegoke, 5 night trip, Sep. 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice and friendly place

    We had a lovely stay. Almost everyone was very friendly and helpful. However we were a bit worried of how crowded it was at Covid times. it’s best to avoid peak times and public holidays. Reception clerks friendly and apologetic for delays. Rooms nice and seemed to be pretty clean. two lifeguards at kids’ slide: one is Mathew were very attentive&helpful to my daughter. life guard Robert very gentle giving her first aid when she got stung by jelly fish. Denis from Sri Lanka and Dennis from Kenya the bell boys, Bhanu, Prasad, Thomas, waiter Rajeev at the poolside very nice and helpful people. Room service friendly and prompt. Breakfast options are limited (yet enough) which makes it eco friendly. drawbacks: The sea waters were very turbid & polluted maybe due to construction work nearby. kids’ slide pool is very deep. It should be shallow enough for an adult to be able to stand in but it was more than 2m deep. Thanks to the good lifeguards who made up for that. Restaurants options are limited and too crowded and that can be a bit uneasy at Covid times. Restaurants need to be booked ahead of time for dinner. Menus were very similar at Maui, Olivier and The World Eatery restaurants but nevertheless it’s all pretty good food. Otherwise we enjoyed our stay at Sofitel the palm very much.

    2 night family trip, Aug. 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent Resort & would like to visit again; vegetarian food options are limited

    Udeep Hitendra, 1 night family trip, Jul. 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Génial

    Nicely located beautiful hotel

    ADEBAYO, 1 night business trip, Jul. 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic!

    Very organized and friendly staff specially Mr. Fouad & Ms. Aneza at the reception desk, both were so much kind and helpful. Fantastic resort and the food is so much great, we had a delicious breakfast & dinner.

    Rani, 1 night family trip, Jul. 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent

    Very organized and friendly staff even with COVID all staff are wearing all protective gears even around the pool this is my 4th time there I would go back

    Faisal, 3 night trip, Jun. 28, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Inconsiderate management - massive data breach

    Long story short I received very sensitive and personal sata from another guest by email and management just basically laughed it off. So if you want to know the passport number of your fellow hotel guests, among other very personal data, while the hotel management continues to give you hollow premises, go and stay here. Absolute disgrace for a Sofitel. To this day I am waiting for a written excuse.

    2 night trip, May 27, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic resort, the food is just great.

    2 night romance trip, May 20, 2021

    Verified Expedia guest review

See all 656 reviews