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Sofitel Dubai The Palm Resort & Spa

Photo gallery for Sofitel Dubai The Palm Resort & Spa

Exterior
Egyptian cotton sheets, premium bedding, minibar, in-room safe
5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
View from property
Daily buffet breakfast (AED 155 per person)

Overview of Sofitel Dubai The Palm Resort & Spa

VIP Access

Sofitel Dubai The Palm Resort & Spa

5.0 star property
Palm Jumeirah beachfront resort with spa, beach bar
9.0 out of 10 Superb
9.0/10 Superb

1,002 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
East Crescent Road, Dubai, 55558
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • 7 restaurants and 2 poolside bars
  • 6 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Free shopping centre shuttle
  • Outdoor tennis court
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)

Room options

About this area

What's nearby

  • In Palm Jumeirah
  • Aquaventure - 4 min drive
  • Dubai Marina Mall - 15 min drive
  • The Walk - 17 min drive
  • Marina Beach - 16 min drive
  • Wild Wadi Water Park - 17 min drive
  • Burj Al Arab - 18 min drive
  • Souk Madinat Jumeirah - 18 min drive
  • Ski Dubai - 19 min drive
  • Mall of the Emirates - 19 min drive
  • Ibn Battuta Mall - 18 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 41 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 41 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 66 min drive
  • Atlantis Aquaventure Waterpark Station - 23 min walk
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Booba - Taste Tells - 4 min drive
  • Imperial Club - 6 min drive
  • Al Beiruti - 10 min drive
  • Wavehouse - 7 min drive
  • Brunch & Cake The Pointe - 10 min drive
Map

About this property

Sofitel Dubai The Palm Resort & Spa

Sofitel Dubai The Palm Resort & Spa offers a private beach where you can enjoy free cabanas, beach umbrellas and beach massages, plus you'll have access to on-site scuba-diving, snorkelling and sailing. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Manava, one of 7 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious resort include 2 poolside bars, a marina and a free kid's club. The pool and helpful staff get great marks from fellow travellers.

Languages

Arabic, English, Filipino, French, German, Hindi, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 361 units

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (aged 11 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Free shopping centre shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 7 restaurants
  • 6 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Trampoline
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Shopping

Working away

  • Business centre
  • 9 meeting rooms
  • Conference centre (13149 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • 5 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Marina
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • IPod docking station
  • 40-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 28 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Manava – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Laguna Lounge – On-site theme restaurant. Open daily.
Porterhouse Grill – This steakhouse specialises in international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Moana – Overlooking the pool, this fine-dining restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: AED 500.00

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • New Year's Eve (31 December) gala dinner per adult: AED 2700
  • New Year's Eve (31 December) gala dinner per child: AED 1750 (from 6 to 18 years old)

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 155 for adults and AED 77.50 for children
  • Airport shuttle service is offered for an extra charge of AED 350 per vehicle (return)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
UAE residents must present a valid passport Emirates ID upon check-in; a driver's license is not accepted.

Also known as

Dubai Palm Resort
Dubai Palm Sofitel
Sofitel Dubai Palm
Sofitel Dubai Palm Resort
Sofitel Resort
Sofitel Palm Resort
Sofitel Palm
Sofitel Dubai The Palm Resort Spa
Sofitel Dubai The Palm & Dubai
Sofitel Dubai The Palm Resort & Spa Dubai
Sofitel Dubai The Palm Resort & Spa Resort
Sofitel Dubai The Palm Resort & Spa Resort Dubai

Frequently asked questions

Does Sofitel Dubai The Palm Resort & Spa offer free cancellation for a full refund?
Yes, Sofitel Dubai The Palm Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sofitel Dubai The Palm Resort & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sofitel Dubai The Palm Resort & Spa?
Yes, there are 5 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 6:00 PM.
Are pets allowed at Sofitel Dubai The Palm Resort & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sofitel Dubai The Palm Resort & Spa?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Sofitel Dubai The Palm Resort & Spa?
Yes, an airport shuttle is available. The charge is AED 350 per vehicle return.
What are the check-in and check-out times at Sofitel Dubai The Palm Resort & Spa?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Sofitel Dubai The Palm Resort & Spa and nearby?
Have fun with on-site activities such as kayaking, sailing and rowing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Sofitel Dubai The Palm Resort & Spa also has 2 poolside bars, 6 bars and a private beach, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Sofitel Dubai The Palm Resort & Spa?
Yes, there are 7 on-site restaurants, featuring al fresco dining, international cuisine and pool views.
Does Sofitel Dubai The Palm Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sofitel Dubai The Palm Resort & Spa like?
Sofitel Dubai The Palm Resort & Spa is in Palm Jumeirah. Popular attractions include Marina Beach, which is 16 minutes away by car.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

AJIT, 3-night trip
Verified Hotels.com guest review

6/10 Good

Gareth, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Kieren, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Larissa, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic Hotel and staff. Would definitely recommend this resort.
dan, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel - every member of staff friendly, helpful, polite and could not do enough for you. Check in could have been better but overall excellent hotel
Graeme, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing Place
The trip was amazing and would like to come again for more days in near future.
Fakhre, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wajeeha Gul, 5-night trip
Verified Expedia guest review

10/10 Exceptional

We have had a wonderful 10 days at Sofitel Dubai The Palm, enjoying every minute of it. This is our second stay having visited in April 2022 and we have no regrets about coming back. The hotel is beautiful, immaculately clean with lovely restaurants and lots to do. The pools were busy with some pressure for a good sunlounger, but that’s no surprise given it was school holidays in many countries and the hotel was clearly quite full. Despite this it wasn’t overcrowded and never felt too busy. The views from the hotel are amazing, the beach lovely and despite being on the palm it is still only a short taxi to downtown. The greatest asset it has though is the staff. They are all so lovely, friendly and welcoming. Nothing is too much for anyone and they have wonderful memories for who you are and what you like. Even with some very whingey and needy other guests (who really need to relax - yes at lunchtime your poolside call button may take a while for an answer, that’s life and you’re on holiday!) they cope very well. A couple of mentions in particular - Vikash at Maui was very helpful and we remembered him from our previous visit. Franco, also from Maui, is an incredible asset to the hotel and looked after us wonderfully around the pool each and every day. He remembered our name immediately after our first drink order and came to say hello every single morning. An exemplary member of the team!
Andrew, 9-night family trip
Verified Expedia guest review

6/10 Good

Susan, 5-night family trip
Verified Expedia guest review