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Crowne Plaza Madinah, an IHG Hotel

Photo gallery for Crowne Plaza Madinah, an IHG Hotel

Exterior
Minibar, in-room safe, desk, laptop workspace
Lounge
Meeting facility
Combined shower/bathtub, jetted bathtub, free toiletries, hair dryer

Overview of Crowne Plaza Madinah, an IHG Hotel

Crowne Plaza Madinah, an IHG Hotel

5.0 star property
Luxury hotel with restaurant, near Al Haram
8.2 out of 10 Very good
8.2/10 Very good

375 verified Hotels.com guest reviews

Property highlights

  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
The price is AU$292
Price available on 25/6/2023
Map
King Faisal Street,between 1st Ring Road, Medina, 00000
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Valet parking
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Business centre
  • 6 meeting rooms
  • Airport shuttle
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Medina City Center
  • Al Haram - 3 min walk
  • Prophet's Mosque - 7 min walk

Getting around

  • Medina (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive
  • Madinah Station - 15 min drive
  • Airport shuttle (surcharge)

Restaurants

  • سوق الطباخة - 8 min walk
  • البيك - 7 min walk
  • عبق كافيه - 8 min walk
  • كافتيريا بركة قباء - 8 min walk
  • فول محفوظ - 5 min walk
Map

About this property

Crowne Plaza Madinah, an IHG Hotel

Putting you in a great location, within a short 10-minute walk of Al Haram and Prophet's Mosque, Crowne Plaza Madinah, an IHG Hotel offers an airport shuttle (available 24 hours) for SAR 120 per person one-way. For a bite to eat, guests can visit Rawdha Restaurant, which serves international cuisine and is open for breakfast, lunch and dinner. Fellow travellers like the room service and helpful staff.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 506 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Couples wishing to share a room must provide proof of marriage

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (fees apply)
  • On-site valet parking (SAR 100 per day)
  • On-site extended parking (SAR 100 per day)
  • Wheelchair-accessible parking on site
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • No alcohol allowed on site

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Local/corner shop

What to do

  • Shopping

Working away

  • 24-hour business centre
  • 6 meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Jetted bath
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Rawdha Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Happy hour is offered.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SAR 105 per person
  • Airport shuttle service is offered for an extra charge of SAR 120 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle for children between the ages of 1 and 12 costs SAR 0 (one-way)

Parking

  • Self-parking is available for an extra charge
  • Valet parking costs SAR 100 per day
  • Extended parking costs SAR 100 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Only Muslims are allowed to enter the holy cities of Mecca and Medina.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Madinah
Crowne Plaza Madinah Hotel
Crowne Plaza Madinah Hotel Medina
Crowne Plaza Madinah Medina
Madinah Crowne Plaza
Crowne Plaza Madinah Al Madinah/Medina

Frequently asked questions

Does Crowne Plaza Madinah, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Madinah, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Crowne Plaza Madinah, an IHG Hotel?
As of 5 June 2023, prices found for a 1-night stay for 2 adults at Crowne Plaza Madinah, an IHG Hotel on 25 June 2023 start from AU$292, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Madinah, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Crowne Plaza Madinah, an IHG Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Crowne Plaza Madinah, an IHG Hotel?
Yes. Self-parking costs SAR 100. Valet parking costs SAR 100 per day. Extended parking costs SAR 100 per day.
Is an airport shuttle service offered by Crowne Plaza Madinah, an IHG Hotel?
Yes, an airport shuttle is available. The charge is SAR 120 per person one-way.
What are the check-in and check-out times at Crowne Plaza Madinah, an IHG Hotel?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Are there restaurants at or near Crowne Plaza Madinah, an IHG Hotel?
Yes, Rawdha Restaurant offers international cuisine.
Does Crowne Plaza Madinah, an IHG Hotel have rooms with private hot tubs?
Yes, each room has a jetted bath.
What's the area around Crowne Plaza Madinah, an IHG Hotel like?
Crowne Plaza Madinah, an IHG Hotel is in Medina City Center, a short 3-minute walk from Al Haram and 7 minutes' walk from Prophet's Mosque. Travellers say that this hotel is in a good location.

Reviews

8.2

Very good

8.1/10

Cleanliness

8.2/10

Staff & service

7.7/10

Amenities

8.1/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

غرفة متوسط الحجم و مستهلكة
MOHAMED, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Ot needs upgrade;bathroom fixtures are old and nob-functional. Shower has no door, floods the floor. I requested non-smoking room but filthy smoking smell was evident in the room. Breakfast area is somewhat poorly managed.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and great service
Excellent experience and will book again
Naseem Ebrahim, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

M, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good experience
Overall good experience, found bugs in the room. At the begining, they blamed us to bring it to the room and I had to speak to the manager, they found a solution to wash my clothes and get another room. Wastee half a day just to get this resolved. Old furniture that need to be refreshed.
Zine, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Terrible staff, terrible food
Terrible experience. They make absolutely no effort to make their guests comfortable. They know they will always be booked because of their good location (close to Haram) so they dont care if their guests are happy or if their needs are met. They had a buffet every night for about $38 per person but the food is horrible. Super expensive for that kind of such a low quality food. The food they give you on the streets was probably better. And the staff is rude. Especially if you try to ask them to make any kind of special arrangements or exceptions such as asking a refund for un-used buffet. I will probably never come here again.
Sami, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Tahseen, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Dirty, amall room, poor day lite in the room facing a big wall. Receptioniat was deceiving by saying “we upgrated you to a larger room at the launch floor”. Launch was closed due to construction, room was extra small and very dirty. So, where was the upgrade? That was poorer cp hotel experience ever. And very expensive!!! You can not trust cp hotels.
Mahmut, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Adel, 1-night family trip
Verified Expedia guest review

4/10 Fair

The shower door was missing and sink in the bathroom was broken precariously loose.
Khalid, 2-night trip
Verified Expedia guest review