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1 room, 2 adults

ibis Styles London Excel

3-star3 stars
Great for familiesThis property has good facilities for families.
272 Victoria Dock Road, London, England, E16 3BY, United Kingdom

3-star hotel with restaurant, near Excel Exhibition Centre
  • Free continental breakfast and free WiFi
  • Collect nightsYou can collect™ Rewards nights here
From 1,959 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • Rooms very cramped and smell of bleach. Check in was slow. Advertised to have…Jul. 14, 2019
  • Staff were nice. Room wasn't great. After a very short shower, on the morning of checkout…Jun. 11, 2019

ibis Styles London Excel

from A$96
  • Room (The Mansion from Home)
  • Room, Connecting Rooms (The Interconnecting Queen)
  • Room (The Queen)
  • Room (The Duet)
  • Room (The Home from Home)

What’s around ibis Styles London Excel

Top spots nearby

Recommended by this property

  • O2 Arena (19-minute walk)
  • South Park (7 km)
  • Tower of London (7.1 km)
  • Sky Garden (7.7 km)
  • The Shard (7.9 km)
  • London Bridge (8 km)
  • London Dungeon (10.2 km)
  • Big Ben (10.6 km)
  • Buckingham Palace (11.6 km)

Getting around

  • London (LCY-London City) - 4 min drive
  • London (LGW-Gatwick) - 54 min drive
  • London West Ham Station - 4 min drive
  • Stratford Station - 7 min drive
  • Forest Gate Station - 7 min drive
  • Custom House for ExCel Station - 1 min walk
  • Prince Regent Station - 6 min walk
  • Royal Victoria Station - 9 min walk

At a glance

Key facts

Hotel size

  • This hotel has 305 rooms
  • This hotel is arranged over 5 floors


  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Children's club *


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service
  • Coffee/tea in a common area
  • Barbecue grills
Working away
  • Meeting rooms
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built – 2000
  • Safe-deposit box at front desk
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Afrikaans
  • English
  • Filipino
  • French
  • Hindi
  • Hungarian
  • Italian
  • Latvian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Urdu

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.

Cafe - This café serves breakfast, lunch, and light fare. Open select days.

Pub - This pub serves dinner and light fare. Happy hour is offered. Open daily.

ibis Styles London Excel’s small print

Also known as

  • ibis Styles London Excel Hotel
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • ibis Styles London Excel Hotel
  • ibis Styles London Excel Hotel
  • ibis Styles London Excel London
  • ibis Styles London Excel Hotel London
  • ibis Styles Excel Hotel
  • ibis Styles London Excel
  • ibis Styles Excel
  • Custom Hotel London
  • Custom House Hotel London
  • Ibis Styles London Excel England
  • London ibis Styles Excel
  • Custom Hotel London


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Optional extras

Self parking costs GBP 15.00 per day

Rollaway beds are available for an additional charge

Children's club access is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Good 7.0 From 547 reviews

Poor 2.0
Give it a miss
Under Renovation and noisy. Beds are terrible and bathroom and shower leave much to be desired.
Alison, au5 night business trip
Good 6.0
Could have been better :(
My room was cold and I was unable to get the heating to work, when I asked at Reception if someone could look at it, they gave no apology and said that they would put a heater in the room. Clearly they knew it wasn't working... My blind was down when I arrived, as it was dark I didn't think anything of it but when I went to pull it up in the morning it was down because it was broken. Only one lift was working the whole time I was there meaning that it was a very long wait for it. The bathroom had been refurbished which was nice, although water leaked through the shower door on to the floor. The corridors were very tired and the carpets were dirty on the landing.
Debbie, gb1 night business trip
Very good 8.0
A Good place for Excel
Check-in and checkout were simple and quick. My room was really good for my purposes. Nice walk in shower was a bonus as I cannot climb in and out of baths easily. Bed was fine for me but pillows a bit too firm. Very large 42"? TV, No remote control but a trip to reception sorted that out in just a couple of minutes. Breakfast was fine. Hot food was Bacon, Sausage, Egg and beans. Lots of continental items, cereal, juice, toast, pastries, yoghurt, fruit and hot drinks a plenty. Something for everyone. Was able to store my baggage while at my conference and pick up on the way home. would be happy to stay here again.
Jean, gb3 night trip
Good 6.0
Great location for ExCeL, but no queen beds!
The room was barely bigger than the bed, which was a standard 4'6" double, not a queen bed, as described. The staff confirmed that all the beds in the "Queen" rooms were this size, so the descriptions need to be updated to correct this misrepresentation. Nevertheless, the hotel was very clean & comfortable and the breakfast had an excellent choice. The staff were fabulous, particularly Shariff & Filipe who upgraded us to an apartment, which did have a queen bed.
SC, gb1 night trip
Exceptional 10.0
Great little Hotel opposite and 5 minutes walk from Excel. Newly refurbed clean and tidy, nice breakfast and good food offered in the bar. Great price too!
gb2 night business trip

ibis Styles London Excel

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